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Compliments & Concerns

At WakeMed, we constantly look for ways to improve the care and service we provide. Patient and family feedback helps us recognize staff members who deliver high-quality care and service and identify opportunities for improvement.

We encourage patients and family members to share compliments and concerns with our staff members, the unit manager, and/or hospital administration. There are many ways to share your feedback – please visit our Contact Us page and choose the option that best fits your needs.

If you have concerns about your care or experience at WakeMed, please contact Patient Relations at 919-350-8212.

Contacting the Joint Commission

If you have a concern regarding the quality of your care or about patient safety, and our management staff has been unable to help you resolve that concern, you may contact the Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610 or by e-mailing complaint@jointcommission.org.

  • For an explanation of your Rights and Responsibilities as a patient at WakeMed. English | Spanish 
  • For an explanation (in English and Spanish) of WakeMed's Patient Financial Policy,  English | Spanish 
  • WakeMed Notice of Privacy Practices  English | Spanish