PETALS Award Winner
Each month, an outstanding WakeMed support member is presented with a PETALS Award to recognize how critically important they are to helping our nurses deliver the highest quality patient care.
September 2025 Winner: Crystalina Dudley
Raleigh Campus: Adult Emergency Department (AED)
Nominated by: Nursing Clinical & Support Committee
Congratulations, Crystalina Dudley, for being recognized as the September 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Crystalina consistently shows how to balance being a team player with professionalism and empathy for all. On August 22, a patient came into the front lobby and recognized Cyrstalina by voice. He asked and confirmed it was her and then told me how Crystalina literally saved his live. Several years ago, this patient was attempting to end his life by jumping off a bridge. While hanging off the edge, he called the emergency department and spoke to Crystalina on the phone. He told me about how her kindness, empathy and ability to connect with him gave him hope during the darkest point in his life. She was able to talk him off the edge while calmly helping to arrange for emergency services to meet him at the bridge. Crystalina always goes above and beyond and should know that her service has touched lives. The AED is SO lucky to have Crystalina."
Thank you, Crystalina Dudley — “We are proud you are a member of the WakeMed team!"
August 2025 Winner: Charles McPhail
North Hospital: Patient Transport
Nominated by: patient's family member
Congratulations, Charles McPhail, for being recognized as the August 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Charles is amazing. He truly has a gift to connect with people and make them smile and feel at ease. He really helped both my mom (the patient) and me when we were so scared, and they were prepping her for emergency surgery. He truly cared and connected. We adopted him and became friends immediately. His jokes and big smiles made even very stressful and uncertain situations better. His positivity is so infections that it’s impossible not to relax around him. Not only did he go above and beyond to help my mom and ensure she was being transferred as little as possible from bed to bed, but he also reminded staff to be gentle and careful of her infected leg, causing her an incredible amount of pain. He even stopped by to check on her a few times, and her face lit up each and every time she saw him even though not long before she’d been crying from the pain and stress. I think this type of compassion and kindness is often overlooked, but it truly makes a huge difference to. Laughter and a positive attitude have real, medical, tangible impacts on pain, stress and recovery time. That’s why people like Charles should be recognized and appreciated! Thank you so much!"
Thank you, Charles McPhail — “We are proud you are a member of the WakeMed team!"
July 2025 Winner: Mike Sewell
Cary Hospital: Patient Transport
Nominated by: colleague
Congratulations, Mike Sewell, for being recognized as the July 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“On July 24, 2025, Mike arrived at x-ray to pick up a patient and transport them back to his room on 2E medicine. Upon arrival, he noted that the patient (who he had transported several times during the admission) appeared drowsy and less responsive that his usual self but was still breathing and responding when being spoken to. Upon getting onto the elevator and the doors closing, Mike noticed that the patient did not look well, so he shook the patient’s shoulder and did a sternal rub. When the patient did not respond to stimulation, he checked for a pulse. When he did not feel a pulse, he immediately exited the elevator with the patient on his bed and went to the closet nursing department – 2W stepdown. He announced to the first person he saw that the patient had no pulse, and he needed help immediately. Staff on 2W immediately began CPR and activated a Code Blue. Mike called the 2E Charge Nurse to inform him/her that the patient coded on the way back from Imaging and was actively being resuscitated on the neighboring unit. This allowed the patient’s primary RN to get to the patient’s side shortly after resuscitation began. As the patient was not admitted to the unit on which he was being coded, getting his primary team to his bedside was vital. Mike’s quick action and critical thinking allowed the clinical staff to start live-saving measures much sooner than they would have it he had not been paying attention. His attention to his patient meant that he noticed a difference, but then he also acted on it. I’m grateful that Mike did not take the change lightly and took the patient to the closest place for help. This is not the first time that he has noticed changes in patients and spoke up. He deserves recognition for his excellent care and advocacy for patients. I’m proud to have Mike on the WakeMed team."
Thank you, Mike Sewell — “We are proud you are a member of the WakeMed team!"
June 2025 Winner: Austin Crowell
Raleigh Campus: Child Life Specialist
Nominated by: patients' parent
Congratulations, Austin Crowell, for being recognized as the June 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“I am writing to nominate Austin Crowell, a Child Life Specialist at WakeMed, for the Petals Award in recognition of his extraordinary and consistent compassionate care. Over four weeks, Austin supported my four children each during their individual EDG procedures to test for celiac disease. Having the privilege of observing his care across these four visit, I was deeply impressed by his unwavering kindness, patience and professionalism, which remained exceptional week to week and child to child. Austin’s ability to connect with each of my children was remarkable. He remembered me as their mother as well as tailored his approach to make each child feel safe and valued, ensuring they approached their EGD without fear or worry. His humor, warmth and knowledge transformed a potentially daunting experience into a positive one for each child. Unlike most families who may see a Child Life Specialist only once, I had the unique opportunity to witness Austin’s care four times, and his dedication never faltered- each interaction was as thoughtful and impactful as the last. Austin exemplifies the qualities of a PETAL colleague, consistently going above and beyond to provide outstanding support. His steadfast compassion made a lasting impact on our family (our kids still talk about him), and I wholeheartedly believe he deserves the Petal Award for his remarking dedication!"
Thank you, Austin Crowell — “We are proud you are a member of the WakeMed team!"
May 2025 Winner: Sandra Bent
Raleigh Campus: NA I
Nominated by: patient
Congratulations, Sandra Bent, for being recognized as the May 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Within the first hour of my care, Sandra treated me with empathy, compassion and respect. She set me up to comb my hair and take a bath. She helped me brush my teeth. These are all basic things, but she was the first person to acknowledge that and remedy the situation. She cleaned me, so I was able to sleep! No one wants to be in the hospital. It is demoralizing and depressing. I felt the exact opposite through Sandra’s care. She clearly has a servant’s heart, and she deserves this month’s PETALS award!"
Thank you, Sandra Bent — “We are proud you are a member of the WakeMed team!"
April 2025 Winner: Hannah Edwards
Raleigh Campus: NA I & Clinical Secretary
Nominated by: colleague
Congratulations, Hannah Edwards, for being recognized as the April 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Hannah is one of the sweetest and most fun people I know. She always has a smile on her face and has an infectious laugh that brightens up any room. She connects with her patients and leaves them smiling with the love the love and compassion she shows them. On this particular day, we had a nonverbal patient who needed assistance expressing his needs. She treated him with great respect and connected with him just like she does with everyone. She noticed that his shoes were ripped up, and he had put tissues in them to make them more comfortable. Without saying anything to anyone else, she arranged to get the patient a new pair of shoes to protect his feet. He is diabetic and wanted new shoes to prevent wounds. The patient and his sister were both ecstatic as they had been trying to get him new shoes for a while to no avail. Hanah demonstrated immense compassion for this patient and went above and beyond to meet his needs and support his health. She truly embodies the Wake Way!"
Thank you, Hannah Edwards — “We are proud you are a member of the WakeMed team!"
March 2025 Winner: Zee Graham
WakeMed: HR Recruiter
Nominated by: colleague
Congratulations, Zee Graham, for being recognized as the March 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Zee cares about WakeMed's employees. A prime example of this is my colleague, who, due to health issues, could no longer work full-time and was off sick for an extended period. Her doctor recommended part-time and work-from-home only. These positions are few and far between. Zee was tireless in assisting this employee in finding a new position, which balanced her health with the need to work. She was constantly on the lookout for a position to meet the requirements of the medical restriction and found a job that would suit her. She called after hours and arranged a telephone interview for my colleague. This eventually led to an appropriate position being offered. This was an amazing result. WakeMed retained a phenomenal nurse."
Thank you, Zee Graham — “We are proud you are a member of the WakeMed team!"
February 2025 Winner: Amy McDowell
Raleigh Campus: Case Manager/Social Worker
Nominated by: supervisor
Congratulations, Amy McDowell, for being recognized as the February 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Amy always goes above and beyond for our patients. She assisted a patient who arrived after a motor vehicle collision while traveling from Florida to his home in Virginia. He could only provide his girlfriend's name following his injuries. Amy was able to successfully locate and contact his girlfriend with only her name. This led to his children being notified of his hospitalization. Amy continued to go above and beyond by initiating a county-wide search to locate this patient's beloved dog — Joey — though the search for Joey continues. Because of Amy, the patient is surrounded by his loved ones."
Thank you, Amy McDowell — “We are proud you are a member of the WakeMed team!"
January 2025 Winner: Anabel Cruz
Raleigh Campus 2E: Nurse Tech
Nominated by: supervisor
Congratulations, Anabel Cruz, for being recognized as the January 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Anabel's unwavering dedication to patient care as well as her ability to prioritize their physical and emotional well-being set her apart. Anabel consistently goes above and beyond to ensure her patients feel cared for — even outside of her scheduled shifts. On her days off, she takes time to write encouraging emails for her patients, which are delivered through the volunteer program. These thoughtful messages have a profound impact. One patient was so moved by her encouragement that it motivated her to work with Physical Therapy and take steps towards her recovery — even when Anabel wasn't there. Anabel's kindness shines through every interaction. One day, while discharging a patient, the patient offered her flowers they couldn't take home. Instead of keeping them, Anabel graciously suggested giving the flowers to a nearby patient who had been placed on comfort care. She personally delivered the flowers, bringing joy to the patient and family during a difficult time. The family was deeply touched by this thoughtful gesture. In addition, Anabel brought in a scarf for the patient's wife and wore a butterfly pin to signify the comfort care status of the patient. She also gave the wife a matching pin as a meaningful keepsake. The exchange brought tears to everyone present and created a beautiful, heartfelt moment during the family's last days with their loved one. Anabel's compassion inspired others as well. Another patient, overhearing the exchange, purchased a bouquet of flowers for the patient before his/her own discharge, leaving behind a beautiful token of kindness. The comfort care patient's family was overwhelmed with gratitude for the generosity Anabel sparked. Anabel's selflessness and ability to create meaningful connections embody a true spirit of compassionate care. Her actions bring light and comfort to her patients, their families and everyone fortunate enough to work alongside her."
Thank you, Anabel Cruz — “We are proud you are a member of the WakeMed team!"
January 2025 Winner: Tera Wheeler
Raleigh Campus: Respiratory Therapy
Nominated by: supervisor
Congratulations, Tera Wheeler, for being recognized as the January 2025 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Tera has provided exceptional care, professionalism and a positive attitude. Today she has been an integral part of our team assisting us with six CT Scans, an MRI, three extubations and one transfer to another unit while maintaining a calm and reassuring presence for both patients and staff. Regardless of the task, she has approached each situation with enthusiasm and compassion. Her ability to keep the team motivated has made a great difference in our day. Tera embodies the spirit of collaboration and patient-centered care."
Thank you, Tera Wheeler — “We are proud you are a member of the WakeMed team!"
December 2024 Winner: Ashley Champion
Raleigh Campus: NA I, 3E
Nominated by: patient
Congratulations, Ashley Champion, for being recognized as the December 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“I lost myself, surrounded in darkness and fear. And, through this darkness came an angel to clean me when I was dirty. She made the area I was in a place of comfort not confinement and reminded me I am human and not alone."
Thank you, Ashley Champion — “We are proud you are a member of the WakeMed team!"
November 2024 Winner: Katie Cockrell
Raleigh Campus: NA I & Clinical Secretary
Nominated by: Management
Congratulations, Katie Cockrell, for being recognized as the November 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Katie is an exceptional CNA. She is very kind to the patients and very helpful with nursing care. She volunteers her help, asks if she is needed, stays with supervising staff until patients are settled, fully stocks all rooms and carts and never asks for help. She is a true gem to work with."
Thank you, Katie Cockrell — “We are proud you are a member of the WakeMed team!"
October 2024 Winner: Dr. Travis Honeycutt
Raleigh Campus: Pediatric Hospital Medicine
Nominated by: Care Team
Congratulations, Natalie Wright, for being recognized as the October 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“As a unit, we have known and have loved a pediatric patient with muscular dystrophy for over seven years. He was a patient we cared for multiple admissions due to his chronic illness. This last year, he was admitted more frequently and was sicker every time. Dr. Honeycutt was the doctor for his last week of life. This last admission, the patient had failed extubation multiple times and have been reintubated. After failing extubation twice, Travis reached out to the rest of the intensive care unit (ICU) team as well as another hospital for a second opinion about trialing a third extubation per the family's request in an attempt to avoid the following decisions. All teams agreed that the next plan of action would either be to give the patient a tracheostomy or extubate and transition to palliative/hospice care. Throughout all of these difficult decisions, Dr. Honeycutt planned several family meetings to communicate all of the possible options and to provide them with all the information needed to make the most informed decision for the patient and family. Ultimately, the family decided to extubate with the hopes of the patient succeeding, but the understanding that if he did not, we would optimize his comfort and let him pass peacefully. The family found confidence in Dr. Honeycutt as he showed compassion and empathy while giving them the power to choose with all the information they needed to make the best decision for the patient and their family. In one of the family meetings, Travis offered to be there for the extubation even if he wasn't on service. He ended up coming in early for his overnight shift (a typical 16-hour shift) just to be with the family while doing a very emotionally and challenging extubation. The patient ultimately passed. During this transition period, Travis gave support, love, reassurance and praise to the family for making a difficult decision while putting the child's quality of life as the priority. Dr. Honeycutt went above and beyond to make the family feel confident in their decision and also made them feel like they were truly cared for and heard. He wore his heart on his sleeve and showed that work life is in fact intertwined with well-being as a whole.
"The patients and families we care for impact our actions and vice versa and Dr. Honeycutt depicted that in this situation. I know Dr. Honeycutt has forever impacted this family, and he needs to be recognized for his selflessness. It is challenging to work in a unit where children die, especially in this case, but Travis prioritized this patient and family, and it shows how wonderful of a doctor and human being he is. He cares for his patients and their families as if they were his own, and these are doctors we need in this world."
Thank you, Dr. Travis Honeycutt — “We are proud you are a member of the WakeMed team!"
September 2024 Winner: Natalie Wright
Garner Healthplex: Nurse Aide I & Clinical Secretary
Nominated by: OB-GYN Team
Congratulations, Natalie Wright, for being recognized as the September 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Natalie Wright is a one-of-a-kind nursing tech. No matter what the volume and acuity is in the emergency department. She is always ready and willing to aid in perform her duties. And, she does so with pride. Many times (too many to count) she has been of great help to me in providing nursing care by anticipating needs and being proactive. Natalie's actions contribute to an environment of teamwork and collaboration to get the job done by taking care of our patients, families and each other. On many occasions, Natalie has been ready to provide assistance to nursing staff, patients and families — all while displaying compassion; a glowing, positive attitude; and with a warm smile on her face. Recently, I had a few consecutive shifts with a high acuity patient each shift. The patient's needs were demanding, and repetitive tasks were necessary. Natalie was working and jumped in, without being asking, as was able to provide exceptional care. This not only puts the patients and the family at ease, but it also relieves the stress and anxiety of the bedside nurse. She realizes when patient and nursing needs are a priority, the value of everyone working succinctly can make a bad day a better day.”
Thank you, Natalie Wright — “We are proud you are a member of the WakeMed team!"
August 2024 Winner: Barbara Carr
Raleigh Campus: Environmental Services Technician
Nominated by: OB-GYN Team
Congratulations, Barbara Carr for being recognized as the August 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Mrs. Barbara ALWAYS has a great attitude and does a great job! Today, I asked her how to go about having a room cleaned because there was so much trash on the floor, near the bed. This was a very sensitive situation because of the patient's condition. After I explained this to Mrs. Barbara, she immediately cleaned the room. Thanks for all you do, Mrs. Barbara! We’re very lucky and appreciate you!”
Thank you, Barbara Carr — “We are proud you are a member of the WakeMed team!"
July 2024 Winner: Shawana Richardson
Raleigh Campus: Clinical Aide
Nominated by: OB-GYN Team
Congratulations, Shawana Richardson for being recognized as the July 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“There are no better words to describe why Shawana should be given the PETALS Award: She literally saved my son's life. My son has been a patient at WakeMed for some time. On February 24, in the middle of physical therapy, he experienced a sudden cardiac arrest. If it had not been for Shawana seeing and grasping what happened and going into immediate action, he would not be alive. She called for help, participated in CPR (along with other team members who should also be highly praised and blessed) and was instrumental in his resuscitation. We owe everything to Shawana. She is quick thinking, quick to act, alert, upbeat, generous and kind. She definitely deserves the PETALS Award — nothing is greater than saving a life. I cannot come close to expressing the gratitude we feel for this amazing woman.”
Thank you, Shawana Richardson — “We are proud you are a member of the WakeMed team!"
June 2024 Winner: Ally Snowden
Raleigh Campus: Child Life Specialist
Nominated by: OB-GYN Team
Congratulations, Ally Snowden for being recognized as the June 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Ally helped a pediatric patient navigate a very difficult situation. She did an amazing job helping guide our difficult conversations in an age-appropriate manner. She normalized conversations. She also supported the patient through difficult meetings with attorneys and judges. She volunteered to be a support person for our patient through procedures and the hospitalization when she otherwise had no support. Ally is a wonderful human being and child life specialist. The OB-GYN team appreciates her immensely, as well as the patient!”
Thank you, Ally Snowden — “We are proud you are a member of the WakeMed team!"
May 2024 Winner: Bree Wright
Raleigh Campus 6C Surgery/Trauma: Nurse Aide I/Clinical Secretary
Nominated by: peer
Congratulations, Bree Wright for being recognized as the May 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“We had a patient who had recently lost his wife and was very down about life. So much so that he had stopped eating, stopped smiling and was struggling with everyday activities. Bree went above and beyond with this patient’s care, while also caring for her other patients. Her vibrant personality managed to have him smiling and cracking jokes by the end of her shift. To top it off — Bree managed to convince him to go eat lunch outside with her. She loaded him up in the wheelchair, spent 20 minutes soaking up some sun and when they returned, he mentioned how he had a friend. This is the kind of Wake Way Behavior we need more of. I am proud to work alongside such a thoughtful person such as Bree, and her patients are lucky to have her.”
Thank you, Bree Wright — “We are proud you are a member of the WakeMed team!"
April 2024 Winner: Kathy Rosa
Raleigh Campus: Environmental Services
Nominated by: patient's daughter
Congratulations, Kathy Rosa for being recognized as the April 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Some of the most unsung heroes are the professionals that work in Environmental Services. Not only do they keep the hospital and patient care areas clean, but they also provide stress relief to patients through conversation unrelated to the medical condition, like those from physicians, nurses, testing and lab personnel. Kathy in Environmental Services is like a ray of sunshine! She is kind and courteous. She spoke to my mom and us about something other than medical needs. She relieved the stress with her friendly nature. I saw my mom smile for the first time since admission! For that reason alone – Kathy deserves this award! If she does this for other patients and families, she is a true gem. Thank you, Kathy!”
Thank you, Kathy Rosa — “We are proud you are a member of the WakeMed team!"
March 2024 Winner: Ben Paredes
Raleigh Campus: Respiratory Therapy
Nominated by: patient's mom
Congratulations, Ben Paredes for being recognized as the March 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Ben was my son’s respiratory therapist in the emergency room. When we came in, my two-week-old son was panting and couldn’t breathe. Ben immediately took charge, ensured he was well taken care of and answered all my questions — once my son was stable. When it was time to transfer him to the PICU, Ben made the trip, assuring me my son was going to receive the best care, while commenting how much better he looked already. Ben made a terrifying situation just a bit better with his calm demeanor. It helped me understand the seriousness of my son’s condition and remain calm, knowing my baby would be okay. I am so grateful. ”
Thank you, Ben Paredes — “We are proud you are a member of the WakeMed team!"
February 2024 Winner: Tosledeani ‘T’ Johnson
Raleigh Campus: Food and Nutrition Services
Nominated by: patient's mom
Congratulations, T Johnson, for being recognized as the February 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“My father had been unhappy with the food provided in his room. Upon getting permission to go to the cafeteria for meals, he loved the selection. He was excited to get eggs fixed his way, over easy, instead of scrambled. No big deal, right? Well, my dad truly enjoyed them! A few days later we went back for breakfast again, and my father and I were in the line for the “eggs your way” chef’s special. As we got closer in the line, T asked my father what he’d like. When my dad said “two eggs over easy,” he immediately presented two freshly cooked over easy eggs ready for him!! He knew what my dad wanted before he ordered; he just wanted to make sure Dad didn’t want anything different or additional. T was busy all the time but still paid enough attention that he knew him and his order. THANK YOU, Sir! Even the small things can make a HUGE difference in a patient and their families’ overall experience!”
Thank you, T Johnson — “We are proud you are a member of the WakeMed team!"
January 2024 Winner: Jennifer Nelson
Raleigh Campus: Respiratory Therapist
Nominated by: patient's mom
Congratulations, Jennifer Nelson, for being recognized as the January 2024 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“My four-month-old son had RSV and was declining, which was terrifying to watch as a mother. Jennifer came into our room, assessed our son, listened to me cry and shared it with the physician. The physician helped us understand where we were as far as the plan went for our son, and Jennifer helped facilitate our understanding of the respiratory side of it too. She then took the time out of her busy night to speak to me, mom-to-mom and helped me to feel not so crazy about my fear of my son's illness. I am a nurse, but I have never been on the other side of the bed in a situation that involved my child. Jennifer helped calm my nerves and my weary mama's heart with her kindness and empathy. I needed another mom to look me in the eye and say “I know exactly how you feel right now.” Jennifer helped me feel more confident that my son was in the best hands and would receive the absolute best care possible. I will never forget her kindness.”
Thank you, Jennifer Nelson — “We are proud you are a member of the WakeMed team!"
December 2023 Winner: Greg MacFarlane
Imaging – Brier Creek: Radiology
Nominated by: nurse
Congratulations, Greg MacFarlane, for being recognized as the December 2023 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“My story is about how the tiniest routines in an employee’s day can make a huge impact in the lives of others. I have worked at WakeMed for 16 years. It is because of this hospital that I am a nurse with my BSN, my Mom is alive, my Grandmother lived as long as she did, and the list goes on. I thank God for the ways WakeMed has blessed my life. I am giving this backstory because I want you to understand the level of expectation I have for care – both giving and receiving. I was sent for a CT scan because I have a history of pulmonary embolisms and was experiencing shortness of breath. My grandmother’s funeral was two days prior, and my husband couldn’t go with me. I was feeling scared and overwhelmed. When I called the scheduler, she reached out to every location, and Greg at Brier Creek said I could come now. From the second Greg came out to the lobby to take me back, he was professional and kind. He could be the star of a human resources video. The exam room was immaculate, everything was labeled appropriately. Greg showed me where to place my items asked about any metal I may have on my body, explained how to put the gown on, helped me on the exam table, asked if I had a preference for IV site, gave me a warm blanket and explained every step of the process. When finished, he even gave an estimate of how long the results would take and where to find them, explaining it was a busy day, so it may take longer than average. He didn’t treat me differently because I was a nurse or assumed I knew or would understand. After months and years of being my grandmother’s advocate, it was refreshing to be a very well-cared-for patient.
“I do not doubt that Greg gives this level of kind, compassionate care to every patient who enters the exam room and most likely every human being with whom he interacts. He is the embodiment of the Wake Way and an Explain Campaign Champion. I know this is a long write-up about an experience that was routine for Greg; however, it was EVERYTHING to me. I believe it is important to recognize the people who do the little things right. It is the little things that go into making our organization so exceptional.”
Thank you, Greg MacFarlane — “We are proud you are a member of the WakeMed team!"
June 2023 Winner: Josh Mudge
WakeMed Raleigh Campus: APP Physical Therapist
Nominated by: Staff
Congratulations, Josh Mudge, for being recognized as the June 2023 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
"A few Neuro ICU nurses were leaving work. One of us noticed a flat tire on our car. We tried watching YouTube videos to figure out how to change the tire, and as we were doing this, Josh was leaving work and heading to his car. He immediately came up to us, asked if we needed help and sprang into action. He was kind, patient and so generous to help strangers after a long and tiring shift (the ED was in and out of red diversion all day). Josh exhibited the epitome of the Wake Way, and we were so thankful for his kindness and helpfulness!"
Thank you, Josh Mudge – “We are proud you are a member of the WakeMed team!"
June 2023 Winner: Tracy Van Steen
WakeMed Raleigh Campus: APP Physical Therapist
Nominated by: Staff
Congratulations, Tracy Van Steen, for being recognized as the June 2023 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
"Jeremy, a 6A long stay patient, who’s been admitted for 11+ months, is a paraplegic and uses a wheelchair for mobility. He also has a history of MS which can flare and limit his mobility. He likes to spend his time in his wheelchair, rolling around the unit saying hello to staff or in the 6th floor solarium enjoying the view. His mobility is often limited as he tires quickly when rolling himself in his current chair. He had been anxiously awaiting a motorized wheelchair to help with this. When his chair finally arrived, Tracy Van Steen and Amanda Core organized a unit parade into his room to surprise him with the chair. The parade was complete with music, pinwheels and as many staff members that they could round up. Jeremy’s smile extended ear to ear when he saw the chair wheeled into the room. He couldn’t believe it was really his! In his own words, 'I can’t wait to get around faster than two miles per hour!'"
Thank you, Tracy Van Steen – “We are proud you are a member of the WakeMed team!"
May 2023 Winner: Lucky Wodajo
WakeMed Raleigh Campus: Mental Health Tech
Nominated by: Staff
Congratulations, Lucky Wodajo, for being recognized as the May 2023 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“I would like to express my appreciation for Lucky by nominating her to receive the PETALS Award for being a brilliant, compassionate and caring constant observer. I have worked with Lucky several times, and she has always exemplified the Wake Way by putting patient safety above all else. On this particular occasion, however, I would like to nominate her for going above and beyond to protect a patient of mine in the ED. She handled the situation with utmost grace and mature emotional intelligence. The patient in question was getting increasingly agitated, exhibiting inappropriate behaviors. My first instinct was to get angry and scold the patient for the inappropriate behavior, but Lucky remained calm and continued to ensure this patient was safe even in light of what was happening. She did this while maintaining a safe distance for her own safety. Lucky’s priority remained the safety of this patient as well as her own. She stayed with the patient until additional help arrived. I am thankful Lucky was sent to help me with this patient that night. Thank you, Lucky!”
Thank you, Lucky Wodajo – “We are proud you are a member of the WakeMed team!"
May 2023 Winner: Amy Slater
WakeMed Operations Center: APP Education Program Manager
Nominated by: Staff
Congratulations, Amy Slater, for being recognized as the May 2023 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
"Amy had just come off orientation and was super busy. Even with this, she took the time to sit down with a confused, distressed patient. She held her hand and helped her call a family member. Amy also talked to her to calm her down by having her do deep breathing exercises and talk about places that made her happy. She comforted and calmed the patient with such genuine kindness. I was so impressed! I overheard the entire interaction. She DID NOT have time for this, but she MADE TIME and changed that moment for the patient!"
Thank you, Amy Slater – “We are proud you are a member of the WakeMed team!"
April 2023 Winner: Brandon Schoonover
WakeMed Operations Center: APP Education Program Manager
Nominated by: Staff
Congratulations, Brandon Schoonover, for being recognized as the April 2023 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“An elderly patient with dementia was, unfortunately, not doing well, and the team feared his death was nearing. His husband of 55 years was also elderly and unable to visit at all during the 18 days he had been hospitalized. Brandon contacted his husband again to see if he could drive to the hospital to visit as he felt it was important for these two men to see each other at least one more time before the patient passed. Brandon then reached out to the Clinical Administrator to find a way to get the patient’s husband to the hospital. They were able to get a taxi voucher to bring him to WakeMed. When he finally got to see his husband, both men’s eyes lit up, and you could see how happy they were to get to see each other. The love they shared was obvious, and it was such a moving moment to be part of. Without Brandon reaching out and ensuring the husband had a ride to the hospital, this couple of 55 years would not have been able to see each other. We thank Brandon for his care and compassion for all of our patients.”
Thank you, Brandon Schoonover – “We are proud you are a member of the WakeMed team!"
March 2023 Winner: Doug Jackson
WakeMed Operations Center: Emergency Communications Dispatcher
Nominated by: Staff
Congratulations, Doug Jackson, for being recognized as the March 2023 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Late yesterday afternoon (peak transport period), WakeMed North Administration stated they are overwhelmed with patients. They requested Dispatch/Mobile to open up beds as soon as possible. The situation was relayed to Doug, and he was asked for a breakdown of pending North transports. Doug took time out of his busy day to look up all the patients and provide a plan for all three patients. He then stated there was a 4th patient that he could prioritize to help open up beds. Doug had already collaboratively split a truck crew to make additional wheelchair vans to move these patients faster. Doug remained calm and encouraging in the face of helping out a campus in crisis. Doug’s problem-solving skills were appreciated, as was his willingness think creatively during high volume requests. Due to his responsiveness, North Hospital was able to get some open beds sooner."
Thank you, Doug Jackson – “We are proud you are a member of the WakeMed team!"
February 2022 Winner: Ramiro Aguirre
WakeMed Cary Hospital: Monitor Technician
Nominated by: Staff
Congratulations, Ramiro Aguirre, for being recognized as the February 2022 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Ramiro immediately recognized a critical change in a patient’s heart rate and quickly called the primary nurse and charge nurse. Within one minute, the patient had deteriorated and experienced a cardiac arrest. The patient was previously ‘stable’ without any telemetry concerns. Ramiro’s persistent and clear communication with the nurses prevented a delay in a critical situation. Nursing and providers depend on the expertise of tele-surveillance technicians. Over the years that I have worked, Ramiro has exhibited compassion towards his work. Ramiro’s dedication sets a ‘high standard’ for his department. Thank you for all that you do Ramiro!"
Thank you, Ramiro Aguirre – “We are proud you are a member of the WakeMed team!"
January 2022 Winner: Drew Smith
WakeMed Raleigh Campus: Campus Police & Public Safety Police Officer
Nominated by: Staff
Congratulations, Drew Smith, for being recognized as the January 2022 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“While responding to a security call and questioning the suspect, Officer Smith noticed the child involved was turning blue. He immediately jumped into action and performed measures per BLS protocol. Because of his quick action, a life was saved!”
Thank you, Officer Smith – “We are proud you are a member of the WakeMed team!"
November 2021 Winner: Chrissy Schnabel
WakeMed Cary Hospital: Patient Services Assistant
Nominated by: Patient
Congratulations, Chrissy Schnabel, for being recognized as the November 2021 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“I had the pleasure of Ms. Chrissy Schnabel transporting me upon my discharge from WakeMed Cary in April and then again in June. My April discharge was due to spinal surgery, and I was terrified about manipulating the exchange from the wheelchair to the car. Chrissy was amazing! She was professional, patient and kind while showing me exactly how to do it. She understood my fear and never once made my fear or the task seem insignificant. Chrissy moved me so gently paying attention to every door jam and bump along the way without me having to say anything. She just knew. I have told so many people about her care and compassion. I was hospitalized again in June and was excited to see Chrissy standing at my door when it was time to be discharged again! She again went to great lengths to be gentle and understanding.
"Chrissy Schnabel is a tremendous asset to WakeMed Cary. Her professionalism, natural care and concern of her patients is apparent in everything that she does for them. She is a great last person to have contact with when leaving WakeMed as her positivity left a smile on my face for certain.
"I am happy I am one of the WakeMed Cary patients who had the opportunity to be cared for by Chrissy.”
Thank you, Chrissy – “We are proud you are a member of the WakeMed team!"
August 2021 Winner: Lisa Gianturco
WakeMed Cary Hospital: Staff Chaplain
Nominated by: COVID Floor Staff
Congratulations, Lisa Gianturco, for being recognized as the August 2021 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“A COVID patient found out about a family member who had passed away, so a spiritual care consult was put in, and Lisa was contacted. Lisa immediately called and soon came to see the patient. This patient was grieving, and Lisa actually took the time and risk to gown up and speak with the patient face-to-face. With COVID isolation, most staff won’t step into the room unless necessary. Most chaplains and others prefer to do phone calls with patients in isolation.
"Lisa didn’t even think twice about it. The nurses gave her everything she needed, and she saw the patient face-to-face when this patient truly needed it.
"All the staff on the floor was awed by Lisa’s dedication. We all truly appreciate what you did for that patient."
Thank you, Lisa – “We are proud you are a member of the WakeMed team!"
July 2021 Winner: Meagan Callahan
WakeMed Raleigh Campus: Patient Services Assistant
Nominated by: WakeMed Discharge Nurse
Congratulations, Meagan Callahan, for being recognized as the July 2021 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“We were discharging a patient whose belongings were secured in the ED but never made it to our floor. After multiple people had attempted to locate the belongings, several areas searched, and other options were exhausted, I called transport to see if they had perhaps been found on a stretcher. Meagan answered (which was a major blessing for us). She stated, 'I’m going to advocate for this patient. I’ll go look.' She went to the ED and located the belongings. Because they were not labeled, she called me, and we verified with the patient and nursing notes that it was the correct bag. To top it off, she walked the belongings to the patient’s room to verify that patient had no other missing belongings. Meagan took an opportunity during her downtime to help our patient. More than that, she volunteered. This is a true testament to how tiny actions can make a HUGE impact. This patient had just recently lost belongings at another facility. Meagan saved us time and money but, more importantly, the patient went home WITH his phone, his orthopedic shoes, his clothes and WITHOUT anger! She was and is a Godsend to us!”
Thank you, Meagan – “We are proud you are a member of the WakeMed team!"
May 2021 Winner: Dominique Demby
WakeMed Raleigh Campus: Patient Services Assistant
Nominated by: Six WakeMed Neuro ICU Nurses
Congratulations, Dominque Demby, for being recognized as the May 2021 PETALS Award Recipient!
Below is an excerpt from the PETALS Award nomination written about you:
“Dom is an excellent transporter. She is always flexible and goes above and beyond helping us. She is always hard working and very compassionate with patients.”
“Dom brings so much joy to our unit. She has a great sense of humor and can always make a patient smile. She is incredibly hard working, and I’ve never heard her complain. We love working alongside of her.”
“Dom is always a pleasure to work with, and every transport goes smooth. Patients love her, and we are grateful she is a part of our team!”
“Dom is an excellent member of the WakeMed team! She epitomizes the WakeWay! She is always so patient and kind and does her job with a smile on her face. She makes our job as Neuro ICU nurses sooo much easier with her willingness to help.”
“Dom always greets us with a smile every time she comes to the unit. She will always lend a helping hand while in the CT room. We are all thankful for her hard work.”
“We truly feel Dom makes our lives as nurses easier, happier, and safer. I know with Dom as our transporter, the patient is the priority. Dom clearly embodies the WakeWay! Dom deserves the recognition of a PETALS Award!”
Thank you, Dominique – “We are proud you are a member of the WakeMed team!"