Original Medicare & Medicare Advantage Plans
Important Update for UHC Medicare Advantage Plan Members
Medicare Advantage Open Enrollment Period is Ongoing through March 30
Current Medicare Advantage Plan members can switch to another Medicare Advantage plan (with or without drug coverage) or return to original Medicare during the annual open enrollment period, January 1 – through March 30. As a reminder, United Healthcare Medicare Advantage plans are currently out of network with WakeMed. If you choose to continue with a United Healthcare Medicare Advantage plan, you may be responsible for higher out-of-pocket costs for your care.
We know how important it is for you to have access to high-quality care at WakeMed and we want to keep caring for you. Our educational resource, Chapter, provides no-cost Medicare counseling and can help you understand your options. You can reach them at (919) 421-7997 or schedule an appointment at askchapter.org/wakemed.
You can also visit Medicare.gov and 1-800-MEDICARE to compare available Medicare plans.
WakeMed is pleased to participate in the following Medicare & Medicare Advantage Plans.
Medicare
Supplemental Medicare coverage is provided through private insurance companies.
Medicare Advantage
- AARP Medicare Advantage by UnitedHealthcare HMO, POS, PPO
- Aetna Medicare HMO, POS, PPO
- Alignment Health HMO, POS, PPO
- Blue Medicare HMO, POS, PPO (in-state and out-of-state)
- ExperienceHealth HMO (excludes WakePET services)
- FirstMedicare Direct SmartHMO (Wake County residents only)
- Healthy Blue + Medicare Dual Eligible Special Needs Plan
- Liberty Medicare Advantage HMO
- PruittHealth Premier HMO (North Carolina and South Carolina PruittHealth Premier enrollees only)
- Wellcare Medicare HMO, PPO (North Carolina residents only)
WakeMed is not participating with the following area Medicare Advantage plans:
- Cigna Medicare HMO, PPO
- Humana Medicare HMO, PPO for non-State retiree (STRS) members
WakeMed’s contract with UnitedHealthcare expired on November 15, 2025. Learn more about our ongoing negotiations and the options for our patients.
Have questions?
Don't see your insurance listed? Call us 919-350-8359.
If you have questions related to your insurance plan, we encourage you to call Customer Service 919-350-8359. The hours of operation are Monday - Friday, 7:30 am - 5:30 pm. The CareLine is a central resource for any insurance verification and preauthorization issues.
Please Note: Professional fees charged by health care providers and facilities who are not employed, managed or owned by WakeMed may not be included under the same insurance contracts and may bill separately. This could include pathology, radiology, anesthesiology and ambulatory surgery centers. Please contact those providers or facilities directly for an estimate and list of accepted insurance plans. Learn more
Updated November 2025
When it Comes to Medicare, Choose WakeMed
At WakeMed, we understand that navigating Medicare can be challenging. That’s why we are pleased to offer our patients a trusted educational resource through Chapter, an independent Medicare advisor.
Chapter’s Medicare Advisors can help you understand your options and choose the Medicare plan that’s right for you. Whether you're turning 65 or already enrolled, it’s important to have high-quality, affordable coverage that meets your health and wellness needs.
Chapter’s team can help you find a plan that:
- Keeps your trusted WakeMed doctors in-network
- Covers your prescriptions
- Works for your care needs and budget
This optional service is available at no cost to you. Make the most of Medicare and ensure you can continue to receive the same care you’ve come to expect from WakeMed.
To learn more, call 919-421-7997 or visit askchapter.org/wakemed.
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