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Original Medicare & Medicare Advantage Plans


Group Retiree Plan Members

Many Group Medicare Advantage (PPO) plans are exempt from out-of-network penalties. This means you will pay the same out-of-pocket costs for covered services provided by WakeMed providers and hospitals, even if we are out of network with your plan administrator (HealthSpring, Humana and UnitedHealthcare, etc.).

Using these out-of-network benefits – at no additional cost to you, the employer or your plan administrator – may still require pre-authorization from your plan administrator. Contact your insurance company directly to determine the benefits associated with your plan. As a licensed Medicare participating health system, WakeMed accepts 100% of the CMS-allowed payment as our payment in full. That means the only costs we will bill you for are the out-of-pocket costs defined by your plan.

Members of Medicare Advantage employer sponsored group retiree PPO plans that do have an out-of-network penalties also have PPO benefits, which members are entitled to use. If you are not sure what your out-of-pocket costs are, please call your plan for the details.

Please note that WakeMed requires all out-of-network patients to complete the Patient Financial Responsibility form. Other financial terms may be applied, depending on your out-of-network benefits.


WakeMed is pleased to participate in the following Medicare & Medicare Advantage Plans.

Medicare 

Supplemental Medicare coverage is provided through private insurance companies.

Medicare Advantage 

WakeMed is not participating with the following area Medicare Advantage plans: 

  • Cigna Medicare HMO
  • Humana Medicare HMO
  • UnitedHealthcare HMO

For the above plans, many of their employer sponsored PPO retiree group plans have no out of network benefit penalty. Therefore these members can continue to receive services from WakeMed providers at no additional cost. Further, their PPO plans which do have a benefit differential are accepted at WakeMed. Being a licensed Medicare participating health system, WakeMed accepts CMS payment as payment in full, with no balance billing to the patient except for their plan determined copay, deductible, and coinsurance.

 

Have questions?
Don't see your insurance listed? Call us 919-350-8359.

If you have questions related to your insurance plan, we encourage you to call Customer Service 919-350-8359. The hours of operation are Monday - Friday, 7:30 am - 5:30 pm. The CareLine is a central resource for any insurance verification and preauthorization issues.

 

 

Please Note: Professional fees charged by health care providers and facilities who are not employed, managed or owned by WakeMed may not be included under the same insurance contracts and may bill separately. This could include pathology, radiology, anesthesiology and ambulatory surgery centers. Please contact those providers or facilities directly for an estimate and list of accepted insurance plans. Learn more

 

Updated March 2026

When it Comes to Medicare, Choose WakeMed

At WakeMed, we understand that navigating Medicare can be challenging. That’s why we are pleased to offer our patients a trusted educational resource through Chapter, an independent Medicare advisor.

Chapter’s Medicare Advisors can help you understand your options and choose the Medicare plan that’s right for you. Whether you're turning 65 or already enrolled, it’s important to have high-quality, affordable coverage that meets your health and wellness needs.

Chapter’s team can help you find a plan that:

  • Keeps your trusted WakeMed doctors in-network
  • Covers your prescriptions
  • Works for your care needs and budget

This optional service is available at no cost to you. Make the most of Medicare and ensure you can continue to receive the same care you’ve come to expect from WakeMed.

To learn more, call 919-421-7997 or visit askchapter.org/wakemed.

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