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Well-being & Behavioral Support Resources

If the challenges of the past year have caused you to experience increased symptoms of depression, anxiety or both – you are not alone. Depression and anxiety are highly treatable – and acknowledging these feelings is the first step to managing them. WakeMed offers numerous resources for employees to help manage and improve their mental health and well-being.

WakeMed Resources

Employee Assistance Program

BHS, WakeMed’s Employee Assistance Program (EAP) provider offers in-the-moment support, 24/7, with no appointment needed, as well as individual counseling sessions. Call 1-800-327-2251 to access these and other resources.

  • Expedited Referral Pathway – The EAP has dedicated a care team to expedite connection to long term outpatient care including counseling and psychiatry, in partnership with the Network for Advancing Behavioral Health (NABH). Every effort will be made to schedule appointments for employees/family members (18+) within 48 hours and all providers accept our WakeMed Medical Plan administered by Contigo Health; standard copays and coinsurance apply. For expedited access please schedule online.
  • “In-The-Moment” Support – 10- to 15-minute telephone calls with a care coordinator; available 24/7.
  • Individual Counseling Sessions – 50-minute counseling sessions offered in-person, via Webex or by telephone.
  • Online Resources – Access MyBHS Portal online at Portal.BHSonline.com (username = WAKEMED) or download the BHS App.

WakeMed Spiritual Care

WakeMed Spiritual Care offers numerous support options for staff and teams. Contact a chaplain 24/7 by calling 919-350-8556

  • Counseling Support – Chaplain services are available 24/7; contact department or page on-call chaplain for assistance.
  • Tea for the Soul – These team sessions include mindfulness exercises, music, snacks, etc. Any unit/department can request a session by contacting Spiritual Care.
  • Blessing of Hands – In this service, chaplains use water or oil to bless the hands of staff who serve daily in the care of patients and families.
  • Grief Support Group – Open to any WakeMed employee who has experienced the death of a loved one. The group is a safe space for exploring grief and discovering ways to move forward to hope and healing. For more information, contact Molly Williams at ext. 03177
  • Debriefings – Chaplains are available to facilitate debriefings after particularly difficult or challenging situations on clinical areas and provide a time to express experiences, concerns and receive emotional support.
  • Chapel Services
    • Mediative Mondays – Interfaith service, Mondays at 12:30 pm, Raleigh Campus & Cary Hospital
    • Muslim Prayers – Daily at the appointed times, Raleigh Campus Chapel

WakeMed Virtual Behavioral Health

Adult and pediatric WakeMed Primary Care patients can access WakeMed Virtual Behavioral Health services in real time during regularly scheduled appointments or from the comfort of home. 

WakeMed Employee Emergency Financial Assistance Fund 

The WakeMed Employee Emergency Financial Assistance Fund (EEFAF) provides financial resources to employees who need assistance due to an emergency or unexpected hardship. To be eligible, the employee must have successfully completed the initial introductory period of employment (90 days). See the policy for more details.

Employee Support Line

The WakeMed Employee Support Line provides 24/7 employee support for the following:  

  • COVID Testing Information & Referrals
  • COVID Testing Return to Work Requirements
  • School-aged Childcare Supervision Services & Options
  • Child Daycare Services
  • Well-being and Behavioral Health Support Services

Call 919-350-7838 to talk with an HR representative

Crisis Resources

The following resources are for individuals who are in the midst of a mental health crisis and require immediate help. All services available 24/7 unless otherwise noted: 

  • Call 911 or go to the nearest emergency department. If you call 911, ask for Crisis Intervention Team (CIT) officer. 
  • UNC Wakebrook Crisis Line (984-974-4800) – Offers emergency walk-in and inpatient services.
  • Holly Hill Hospital Crisis Line (919-250-7000) – Offers emergency walk-in services, inpatient services, partial hospital program, intensive outpatient program, electroconvulsive therapy.
  • Crisis Text Line – Text HOME to 741741 from anywhere in the United States, anytime. 
  • Therapeutic Alternatives Mobile Crisis Unit (1-877-626-1772) – The team will come to you for support, assessment and to facilitate hospital admission, if needed.  
  • Alliance Healthcare Emergency Services (800-510-9132) – Will connect individuals to mental health resources for any mental health emergency, regardless of insurance coverage. 
  • Monarch Walk-in Clinic (919-703-2845) – For urgent but not emergency care. If possible, call prior to your visit; as services are typically not available 24/7.

External Support Lines & Services 

The following support services are available at no cost for anyone who may benefit from support, resources or a listening ear.

  • Hope4Healers (919-226-2002) – Well-being support provided in partnership with the North Carolina Psychological Foundation, available 24 hours per day, seven days a week for people to reach out for support from a licensed mental health professional.
  • National Domestic Violence Hotline (1-800-799-7233) – Resources and support for those dealing with domestic violence situations. 
  • National Parent Helpline (1-855-427-2736) – Parent advocacy and emotional support is available from 1 to 10 pm, Monday through Friday. 
  • Suicide Prevention Lifeline (1-800-273-8255) – A national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, seven days a week
  • Hope4NC (1-855-587-3463) – Referrals and connections to mental health and resilience resources available 24/7.
  • Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline (1-800-662-4357) – Substance abuse and mental health treatment referral and information resources, available 24/7.
  • Physician Support Line (1-888-409-0141) – A national, free and confidential support line service made up of 600+ volunteer psychiatrists, joined together in the determined hope to provide peer support for our physician colleagues and American medical students during the COVID-19 epidemic. 

Web-based Resources

  • The Emotional  – A directory that provides contact information of volunteer mental health practitioners to healthcare workers whose mental health has been impacted by the COVID-19 crisis. The service is free.
  • Therapy Aid Coalition – This website connects essential workers and their adult family members with free and low-cost online therapy.
  • E-couch – A self-help interactive program with modules for depression, generalized anxiety and worry, social anxiety, relationship breakdown and loss and grief. E-couch provides evidence-based information and teaches strategies drawn from cognitive, behavioral and interpersonal therapies.
  • Down Dog – An app that offers personalized yoga, meditation and other practices. The app is being offered at no cost to health care workers through January 1, 2022.
  • Meditate Together – Meditate Together provides free 30 minute drop-in online group meditation sessions, on the hour, 24 hours/day, every weekday from Monday, 1AM ET to Friday, 12AM ET, facilitated by 100+ volunteers worldwide.

Additional Apps for Mental Health (provided by BHS). 

Substance Use Resources

In North Carolina, the drug overdose death rate in 2018 was 20.4 per 100,000 people. If you or someone you know may benefit from treatment or resources related to substance use, please consider the resources below:

Local Outpatient Substance Use Resources