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Benefits

WakeMed provides a comprehensive package of benefits and services to help employees:

  • Meet their personal needs throughout employment.
  • Provide for personal or family illness, death or disability
  • Plan and prepare for retirement

For more information about our benefits offerings, please visit our Benefits Microsite.

View the 2026 Benefits Handbook.

For information about specific eligibility and enrollment requirements or to obtain applications, contact the Benefits Department at 919-350-8143 or refer to the Benefits policies or handbook.

Follow the links below to access the websites of each of our benefit vendors:

  • Medical Plan: Blue Cross Blue Shield of North Carolina, administered by Brighton Health Plan Solutions
  • Dental Plan: United Concordia
  • Vision Plan: EyeMed
  • Flexible Spending Accounts: Optum Financial
  • Retirement Savings Plan: Fidelity
  • Prescription Benefit Provider: OptumRx
  • Accident, Critical Illness and Hospital Indemnity Insurance: VOYA

WakeMed Preferred Tier

WakeMed is proud to offer employees a preferred level of benefit coverage including reduced copays, coinsurance and deductibles for providers in the WakeMed Preferred Tier:

  • WakeMed services provided at any of our in- and outpatient locations
  • All WakeMed Physician Practices locations
  • WakeMed’s joint venture facilities (Capital City Surgery Center, Holly Springs Surgery Center, etc.).

See page 6 of the 2026 Benefits handbook for details.

To see what network a provider is in, use the BCBS NC WakeMed online provider directory (login required).

Rezilient with WakeMed

WakeMed medical plan members and dependents aged 7+ have no cost access to exceptional concierge primary care and specialty care via in-person at Rezilient with WakeMed CloudClinics, via at-home telehealth, or 24/7 messaging. In-person care is available at four conveniently located Rezilient with WakeMed CloudClinics. The Rezilient with WakeMed benefit includes:

  • Coverage for medical plan members (including enrolled dependents aged 7+)
  • $0 copay and $0 deductible for primary care, urgent care and specialty care consults
  • Access to Rezilient’s hands-on care coordination to help you get high-quality, low-cost health care within the WakeMed Preferred Tier

Learn more and activate your benefit today.

Transparency in Coverage Machine-Readable Files

The Transparency in Coverage final rules issued by the Centers for Medicare & Medicaid Services (CMS) require group health plans and health insurance issuers to disclose certain pricing information via machine-readable files. Please click here to view WakeMed Health & Hospitals’ machine-readable files.