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Our top priority is to protect the health and wellbeing of our patients, their families and our staff who are working on the frontlines. While we recognize the important role that visits from loved ones play in the healing process, we must have visitation restrictions in order to protect lives. Learn more.

Now offering virtual visits for all WakeMed Physician Practice primary care and specialties locations. Schedule an appointment today.

Visit COVID-19 Information Page

Visitor Information

Visitation Guidelines and Expectations

As the largest provider of healthcare in this community, our top priority is to protect the health and wellbeing of our patients, their families and our staff and providers. Following guidance from the Centers for Disease Control, visitation restrictions and guidelines have been put in place.

We truly understand and deeply respect that patients and their families want to remain connected during life-changing moments, so we're permitting visitation for specific situations.

One support person is allowed for:

  • Pediatric patients
  • Emergency Department patients
  • Laboring and new mothers
  • Procedural/Surgical patients (first 24 hours)
  • Outpatients/Physician Practice locations
  • Trauma, stroke and cardiac arrest patients (24 hours after event)
  • In-person discharge instructions

Exceptions will be made on a case-by-case basis for:

  • Patients with cognitive impairment
  • Patients with intellectual or physical disabilities
  • End-of-life and palliative care patients

Unfortunately, due to the associated risk of COVID-19 transmission, patients with suspected or confirmed COVID-19 may not have visitors (except in the case of pediatric patients, end-of-life care or other special circumstances).

Virtual Support

We know how important family and loved ones are to the healing process and are committed to helping everyone stay connected even when that can’t happen in person. A dedicated team of nurses has been trained on Google Hangouts, My Chart Bedside and other tools to ensure patients receive the loving support they need.

Patient and Visitor Screening

Because we care about your safety, patient and visitor screenings are in place. All who enter our hospitals and healthplexes have their temperature checked. 

Additionally, all patients and visitors are asked the following questions:

  • Have you been in contact with anyone diagnosed with or suspected of having COVID-19?
  • Are you experiencing one or more of the following symptoms?
    • Fever > 100 degrees F or chills
    • New cough
    • New shortness of breath or difficulty breathing
    • Sore throat
    • New loss of taste or smell

Individuals experiencing fever, cold or flu-like symptoms, vomiting or diarrhea are not permitted to visit patients.

Masks

When coming to a WakeMed facility, we encourage you to wear a mask of any type. We’ll be happy to provide one if you don’t have one. Individuals at heightened risk for complications from COVID-19 (those who are over 65, immunocompromised, or have multiple chronic illnesses like high blood pressure or COPD) are discouraged from visiting.

Designated Entrances

Visitors to our Raleigh Campus must enter at designated entrances. Please be sure to check this map before visiting.

Thank you for understanding. We want to keep you and your loved ones healthy and safe.