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Visitor Information

Effective June 26, 2020

As the largest provider of health care in this community, our top priority is to protect the health and wellbeing of our patients, their families and our staff and providers. We also truly understand and deeply respect that patients receive great comfort and support from loved ones while in our care. With this in mind, we now welcome one support person per patient per day.

Inpatients, Outpatient Surgery & Procedures, Emergency Departments

One (1) visitor/support person is allowed per patient each day from 8 am to 8 pm (earlier if the patient is reporting for surgery or a procedure).

A support person is typically chosen by the patient. They often serve as a patient’s “second set of ears” – listening to care instructions and asking questions on behalf of the patient. The support person also serves as the source of communication for patients’ loved ones.

  • Once the support person leaves, they cannot return until the next day.
  • One support person per day is welcome. A new support person cannot relieve another during the same day.
  • A different support person may come the next day.

Support persons are not permitted for suspected or confirmed COVID-19 patients. Exceptions may be granted for end-of-life situations. Support persons are also not permitted for patients in WakeMed’s temporary skilled nursing facility (1A) in keeping with the Governor’s orders. 

All visitors must:

  • Be at least 18 years old.
  • Be screened with a temperature check and free of COVID-19 symptoms each time they enter a WakeMed facility. Patients are also screened for COVID-19 symptoms upon registration, when possible.
  • Be in good health and free from any respiratory illness, fever, cough, diarrhea, etc.
  • Wear a mask that covers their nose and mouth at all times. Masks can be from home or provided by WakeMed.
  • Stay in the patient’s room except when visiting the cafeterias. They cannot roam the hospital or gather in lobbies or waiting rooms. All eating and drinking must take place in a designated dining area.
  • Follow all social distancing and safety guidance. This includes staying 6 feet from others and frequent hand washing – especially before entering and exiting a patient room.

If a visitor does not follow the guidance above it can cause serious safety concerns. Refusal to follow this guidance will result in being escorted out of the building. We must keep our patients and staff safe.

Exceptions

Extended Visiting Hours

  • Emergency Departments and Urgent Care centers, allowing 1 support person any time of day.
  • Maternity patients are allowed 1 support person any time of day. During labor, a doula is permitted as an additional support person.
  • Surgery patients who have an early morning procedure can have 1 support person with them even if they arrive before 8 a.m.
  • Pediatric patients (children under 18) are allowed 2 parents/guardians any time of day.
  • A support person is welcome to be with a patient 24 hours a day after:
    • An inpatient surgical procedure (support person is also welcome an hour before the procedure)
    • Heart attack
    • Traumatic injury
    • Stroke

    Patients with the following conditions may be allowed more than 1 visitor. This is decided on a case-by-case basis by the Clinical Administrator and the Chief Medical Officers:

    • If a patient is at the end of life
    • If a patient has communication barriers
    • If a caregiver needs to help with decision making

    Clergy

    • A member of the clergy is welcome to visit a patient when requested by the patient or family.
    • A clergy member may visit in addition to a patient’s support person(s).
    • Clergy members may visit patients outside of regular visiting hours in end-of-life situations.

    Special circumstances will be addressed by the Clinical Administrators and the Chief Medical Officers.

     

    WakeMed Physician Practices and Outpatient Services

    Patients are encouraged to come alone to their physician practice and outpatient visits whenever possible.

    • One visitor over the age of 18 is allowed to accompany each patient to an appointment unless an additional aide or assistant is required. All breastfeeding mothers are allowed to bring their infant/child.
    • Two parents are permitted for pediatric patients who are undergoing outpatient procedures.
    • If you have questions or special circumstances, please contact the practice directly to discuss your options.
    • Visitors will be screened by a screener at the office. Patients will be screened during the appointment with their care provider.
    • Masks are required of all patients and visitors and must remain on in the exam room unless the provider asks you to remove it for care purposes.