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Remote Access Center

Two-Factor Authentication Now Required For Remote Access

All employees who remotely access WakeMed email or the WakeMed network using Citrix or VPN are required to enroll in Duo Security. This two-factor authentication process enhances the security of your account and our network by using a secondary device to verify your identity, preventing unauthorized access to the WakeMed network even if a hacker knows your login and password.

Enrolling in Duo Security is easy, will take approximately two minutes and must be completed while you are logged into the WakeMed network in a WakeMed facility.  If you never visit a WakeMed facility, please contact the Information Services Help Desk by calling 919-350-8700.

Enrollment Instructions (Note: This document is only available when you are logged in to the WakeMed network)

Enroll Here

Web Mail
If you need to access your e-mail, calendar or contacts, the quickest way to do so from any device is to use Web Mail. Simply go to https://outlook.office.com and enter your WakeMed credentials. Once the two-Factor authentication is completed you will have full access to your emails.

Launch Web Mail

Citrix Access
The vast majority of WakeMed employees and contractors can access databases, email and applications including Epic using Citrix. Citrix even works great on mobile devices. 

To access Citrix from a browser, please open https://apps.wakemed.org

Launch Citrix

Note: First Time Users
First time users will need to take an extra step prior to using Citrix. Follow these instructions to get started Windows or Mac

Supported Platforms Include:

  • Windows 8 and 10
  • Mac OS minimum version is OS X

Employees in certain departments, like Information Services, that need full access to the WakeMed network may use VPN.  If you are able to do your job without using a VPN connection, please use Citrix to log into the network.  Contact the WakeMed IS Help Desk at 919-350-8700 or servicedesk@wakemed.org if you have problems. 

You can access VPN by going to https://juniper.wakemed.org

Launch VPN