Cold and Flu Season Can Be a Monster

Flu & Cold Season Can Be A Monster

Help us protect our patients, families and staff from RSV and the flu by following these visitation restrictions currently in effect.

  • No visitors under the age of 12 are allowed in patient care areas.
  • Please do not visit patients if you are experiencing fever, vomiting, diarrhea or cold or flu-like symptoms.

Remote Access Center

Note: Change Coming to Duo Authentication Options

As part of network security efforts, WakeMed requires all individuals using remote access to use two-factor authentication through Duo. Currently, Duo offers three options for authenticating users: Push, Call Me and Passcode.

Effective April 2, WakeMed will eliminate the ‘Call Me’ method of authentication through Duo.  Once this change takes effect, all users will need to use the ‘Push’ or ‘Enter a Passcode’ authentication options available through Duo to access the WakeMed network.

Two-Factor Authentication Now Required For Remote Access

All employees who remotely access WakeMed email or the WakeMed network using Citrix or VPN are required to enroll in Duo Security. This two-factor authentication process enhances the security of your account and our network by using a secondary device to verify your identity, preventing unauthorized access to the WakeMed network even if a hacker knows your login and password.

Enrolling in Duo Security is easy, will take approximately two minutes and must be completed while you are logged into the WakeMed network in a WakeMed facility.  If you never visit a WakeMed facility, please contact the Information Services Help Desk by calling 919-350-8700.

Enrollment Instructions (Note: This document is only available when you are logged in to the WakeMed network)

Enroll Here

Web Mail
If you need to access your e-mail, calendar or contacts, the quickest way to do so from any device is to use Web Mail. Simply go to and enter your WakeMed credentials. Once the two-Factor authentication is completed you will have full access to your emails.

Launch Web Mail

Citrix Access
The vast majority of WakeMed employees and contractors can access databases, email and applications including Epic using Citrix. Citrix even works great on mobile devices. 

To access Citrix from a browser, please open

Launch Citrix

Note: First Time Users
First time users will need to take an extra step prior to using Citrix. Follow these instructions to get started Windows or Mac

Supported Platforms Include:

  • Windows Vista, 7, 8, 10
  • Mac OS X

Employees in certain departments, like Information Services, that need full access to the WakeMed network may use VPN.  If you are able to do your job without using a VPN connection, please use Citrix to log into the network.  Contact the WakeMed IS Help Desk at 919-350-8700 or if you have problems. 

You can access VPN by going to

Launch VPN