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Mobile Critical Care

WakeMed AmbulanceWakeMed's Mobile Critical Care Services provides hospital-to-hospital transport for critically ill patients in support of our Level I Trauma Center, Heart CenterChildren's Emergency Departments and Emergency Response.

From ground transport to disaster preparedness and response, our team of highly trained professionals stands ready to serve at a moment's notice.

One of the state's busiest inter-facility transport services, WakeMed's comprehensive Critical Care Services includes and impressive fleet of vehicles and transports an average of 600 critically ill patients each month.

Basic Life Support

A Basic Life Support (BLS) division that transports non-emergent patients complements our Critical Care transport division. Whether the patient is being discharged from WakeMed to home or being transported to an offsite doctor's appointment, specialty medical treatment or skilled nursing facility, our highly trained staff is available to meet your needs.

Disaster Readiness

In addition, Mobile Critical Care Services play a critical role in WakeMed's disaster readiness efforts, providing disaster scene assistance, providing patient care and support where it's needed the most. Our fleet of emergency response vehicles is complete with dedicated disaster response vehicles and specially trained disaster response personnel. 

Pediatric Transport

The WakeMed Children's Transport Team works around the clock to bring pediatric and neonatal patients to WakeMed from other hospitals in Raleigh and throughout the state.

Transportation back to the original hospital or to another medical facility is also available.

Our Transport Team offers:

  • Ground transportation — available 24 hours a day, seven days a week
  • Pediatric/neonatal nurses and respiratory therapists on staff
  • Specialized vehicles with life support monitors and other equipment for pediatric patients, plus an incubator for babies

Communications & Dispatch

WakeMed Mobile Critical Care utilizes communications specialists to answer calls for service from patients, visitors, regional 911 centers and police departments.

Communications specialists operate out of the WakeMed Emergency Communications Center, which houses the emergency dispatch of the WakeMed Campus Police and Mobile Critical Care units.

WakeMed communications specialists arrange patient transport by ground and air for WakeMed and coordinate these transports with surrounding health care systems. Our communicators also coordinate air operations with regional 911 centers for "on scene" transports. All of these transports are categorized to provide a level of care from EMT through Paramedic, RN, RT and pediatric care.

Certified in a variety of disciplines, meeting or exceeding federal and state guidelines, many of the specialists bring field experience to the organization.