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I have a question about my WakeMed bill. Who can I contact?

WakeMed provides customer service by phone at 919-350-8359 or toll free at 877-498-4490. The call center hours are Monday – Friday, 7:30 am – 5:30 pm.

On-site customer service is available at two of the WakeMed campuses:

WakeMed Raleigh Campus 

Customer service representative located in Patient Registration area. 

On-site business hours are Monday – Friday, 8:30 am – 4:30 pm.

WakeMed Cary Hospital 

Customer service representative located in Patient Registration area. 

On-site business hours are Monday-Friday, 7:30 am - 4 pm.

Can I get an estimate of the charges associated with the treatment and services I expect to receive?

To receive an estimate of charges, call 919-350-7808. Listen carefully to the menu options and choose the one that best meets your needs. Please keep in mind that this is only an estimate. Actual charges may vary depending on the treatment your physician orders for you.

Will WakeMed file my insurance?

WakeMed will file your insurance as a courtesy. Please review your policy for pre-admission and managed care plan requirements. It is your responsibility to ensure that all pre-approval requirements are met.

When will I be billed and what will be included?

WakeMed bills each encounter as a separate account and you can have multiple accounts for any one date of service or visit. When the balance due on an individual account is determined to be patient responsibility, a statement will be sent to the responsible party. As new accounts become patient responsibility, they will be added to your monthly statement.  WakeMed sends a statement every 30 days, to the responsible party, when there is a balance due. Your statement will include accounts from both WakeMed Health & Hospitals and WakeMed Physician Practices.

How do I request an itemized statement?

Call WakeMed's customer service line at (919) 350-8359 and speak to one of our customer service assistants.  You will receive your statement within 5 to 10 business days of the request.

What types of assistance does WakeMed provide?

Uninsured Discount

WakeMed offers uninsured patients an automatic 30% discount for physician services and 62% for hospital services not covered under any other pre-arranged discount or for which a third party may have responsibility. This discount will be automatically applied to your bill. This discount only applies if there is no other source of payment, such as health insurer or a third party who is or may be liable for your medical expenses.

Read WakeMed's Uninsured Discount Policy

Eligibility for Medicaid or other Government Assistance

WakeMed provides financial counselors that can help you determine if you may be eligible for Medicaid, or other government assistance.

They are available to all patients upon request throughout or following the time you receive care.

Is financial assistance available?

Yes, to apply, print and mail the financial statement forms located on this web-site and return it to the address in the instructions. If you are unable to print the form, or want additional information prior to completing it, contact our customer service call center at (919) 350-8359. See additional information regarding your options for payment under the Financial Assistance page of this website.

Do you offer financing for patients?

WakeMed has engaged Commerce Bank to provide health services financing to help individuals pay medical bills over time through monthly payments. No credit screening is required, the loans are offered with zero interest, and multiple accounts can be combined into one payment. 

To enroll your accounts with Commerce Bank, please log into WakeMed MyChart. Please navigate to the Billing Summary page to set up a payment plan. If you do not have a WakeMed MyChart account and do not wish to create one, please self-enroll your accounts with Commerce Bank. If you are interested in learning more, please contact WakeMed Patient Financial Services by calling 919-350-8359.

Where do I mail payments?

Send payments to:

PO BOX 602983
Charlotte, NC 28272

Send correspondence to:

PO Box 29516 
Raleigh, NC 27626

Do you accept credit card payments?

We accept Visa, MasterCard, American Express and Discover. You can pay with a credit card at any point of registration, via WakeMed MyChart or by calling our customer service team at 919-350-8359.

How can I change my address and other billing information?

Change of Address: Complete the change of address form on the back of the payment coupon included with your billing notice and mail to WakeMed, or contact our customer service call center at (919) 350-8359 or change your demographic information by logging into WakeMed MyChart.

Updated Insurance Information: Contact our customer service call center at (919) 350-8359 or change your insurance information by logging into WakeMed MyChart.

What other providers may provide care to me at WakeMed and send me separate billing?

  • Wake Emergency Physicians (Emergency Physician Services) 1-800-868-4872
  • WakeMed Physician Practices (Outpatient and Inpatient Physician Services) Local: 919-350-8359 / Long Distance: 877-498-4490
  • Surgeries performed after October 1, 2023:
    • East Carolina Anesthesia Associates (ECAA) - (800) 410-0453
  • Surgeries performed prior to October 1, 2023:
    • American Anesthesiology, division of NAPA (Anesthesia Services) – (866) 306-6007
  • Raleigh Pathology Laboratory Associates (Pathologist Services)
    • Service before 11/1/21 – (919) 350-7888
    • Service 11/1/21 and after call APS at (800) 284-9806

View a glossary of terms to help you better understand billing and insurance terms.