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Epic Haiku Canto

Haiku and Canto are Epic's electronic health record secure apps that enable authorized clinical users to access clinic schedules, hospital patient lists, health summaries, test results and notes on a mobile device. The links below should allow you to effectively download the apps and install them on your device. Should you have any questions or issues please contact our information services help desk at 919-350-8700.

Instructions for First Time Device Configuration

Please complete the following steps from your device while you are on the WakeMed Network.

1. Download and install the appropriate app by going to the Apple App Store or Google Play app store.

  • iPad users should download Canto. (Note: Canto works on iPads running iOS 6.0 or greater.)
  • iPhone & Android users should download Haiku.

google play logo               app store logo

2. Once the app is installed, select the appropriate button below to auto configure the app. You will know configuration was successful if the app opens and “WakeMed Epic PRD” appears at the top. If “WakeMed Epic PRD” does not appear at the top, please report this to the WakeMed Service Desk by contacting 919-350-8700 or servicedesk@wakemed.org.

Configure Haiku

Configure Canto

3. Register your device with Information Services to ensure uninterrupted connectivity.

  • Log into the device with the same user ID and password that you use in Epic.
  • You should get a message that says “Device not registered. An administrator has been notified to activate this device”.
  • Send an email to servicedesk@wakemed.org with the subject line “New device activation”, and include your user ID in the body of the email. (Be sure to use youremail@wakemed.org in the "from" field if you have multiple email accounts on your device). If you are on the phone with the Service Desk agent for activation, then you do not need to send an email.

You will receive notification once your access setup is complete, and you will be able to log into the device.

Please note that you may only enter charges on the iPhone or iPad. This functionality is not available on Android devices.

4.  Log into the app using your Hyperspace username and password.


You're done! After following these steps, you are now ready to enjoy the benefits of accessing patient information on your mobile device.