Friendly, professional, efficient, and personable
The customer service was outstanding. Dr. Chappell is an excellent surgeon. Loved the experience.
The audiologist was amazing
Dr. Ferguson
Dr. Furgeson is the pinnacle healthcare professionals and should be the model for all others in the field.
Dr. Ferguson took plenty of time explaining things.
Wait time for an appointment
The first dr that came in before Dr. Fergusson was very pleasant and attentive and asked lots of questions to better understand my condition and need for the inspire procedure. I believe his name was Dr. []. Dr, Fergusson assured me that he would get to the bottom of why my insurance denied me for the inspire procedure.
All of the staff at WakeMed ENT and Capital City Surgery Center were incredible and we couldn’t have been happier with our experience!
Always pleasant, thorough and professional
Not only was the care outstanding but we had a lot of laughs. I definitely will return for care when needed and recommend Dr Ferguson to friends.
Dr. "F" was the perfect Dr. for my father whom has a type A personality & gets very impatient.
The doctor and nurses were very professional. Love going to their office.
Dr Ferguson
My PA and my doctor and my nurse and the staff and my diagnostic test were great. The ENT team was compassionate and nice.
Dr. Ferguson is one of, if I not the best doctor we’ve ever had. Our daughter loves seeing him and even said she was scared before the appointment but once she saw him she immediately felt better. He’s top notch!
He explained all the information to me without rushing through it. He is extremely nice and you can tell he has been doing this for a long time because he cares about the patients. I would definitely return to see him if needed in the future and will definitely recommend him to anyone. Outstanding physician.
Everyone I encountered was so kind and helpful!
Aaron,Dr Fergusons PA was better than excellent. I'd never been seen by this PA. I was impressed with his care and he has great bedside manor.
Everything was AND ALWAYS is outstanding in the office of dr Ferguson!!!!👏👏👏
Dr, Ferguson was excellent. He is very caring, upfront and honest. We would recommend Dr. Ferguson to all our family and friends.
Treatment with most respect. I love that the doctor was very Innovation in my child will be in.
Kind and courteous staff. On time appointment with staff
All good
Very professional and made me feel at ease with procedure being done.
Staff were very professional
Dr Ferguson has an excellent bedside manner.
Dr. Ferguson is outstanding!
Dr. Ferguson is amazing and I'll recommend him to anyone that needs an ENT specialist. He makes my daughter feel comfortable and relaxed during the exams. I'm so glad e found him.
Overall visit was fantastic.
The customer service was excellent from check in to check out. Everyone I encountered was courteous, attentive and pleasant.
I recommend Dr Ferguson anytime a friend, family, or patient need an ENT. His bedside manner is outstanding, he listens, formulates txt plans that are attainable, and his staff are receptive and follow up well. Also, our audiologist was outstanding! She was caring, compassionate, and able to put my 5yo at ease during what seemed to be a scary test for him. Always pleased w/ our care by Dr. Ferguson and his team!
Dr. Ferguson is a great doctor and I have full confidence in his ability for my surgery
Dr. Ferguson is a compassionate physician. I appreciate his bedside manner and relatability.
Fast effective care
Dr. Ferguson is one of the best doctors I have had.
Very personable and professional
Every thing from walking in to leaving.
The overall experience was excellent
Dr. Ferguson worked me in after offiice hours which I really appreciated.
The entire visit was excellent. All of the staff were friendly and helpful. Even though he was very busy that day, Dr. Ferguson took time to listen to my concerns and showed compassion and shared his knowledge. My needs and goals for this visit were met above and beyond my expectations!
Dr Ferguson is amazing
The staff at the front desk was lovely and accommodating. And Tasha with scheduling was so sweet and easy to work with!
Dr Ferguson’s APP Sarah was excellent. She was kind, engaging, and clearly explained treatment recommendations.
Great visit
Dr. Ferguson and his staff always deliver an outstanding care.
Very pleasant personality
All the interaction with the staff was excellent.
Dr. Ferguson has a wonderful bedside manner. He’s great with children: very gentle and calm. He explains everything and takes his time answering questions.
The ability to get an appointment, the friendliness, respect and efficiency if the staff. Pleasant surroundings.
Everything. The thoroughness, professionalism but kindness. I never felt like a patient as much as I felt like a client if that makes sense. They took excellent care of me and I felt like I was among friends.
Wake Med Healthcare is outstanding !!! I’m gradually moving away from the Duke Healthcare System because of problematic issues that system is having overall! Thank you to Dr. Ferguson and his team I have come full circle to Wake Med Healthcare where my children were born over 40 years ago! Sincerely [NAME]
Wait time was very minimal. Team worked well together.
The hearing test and ear cieaning
Excellent service by all
Thank you for making my daughter feel comfortable and for making her procedure as quick and painless as possible
Dr. Ferguson is an excellent doctor
I really value this practice, Dr Ferguson, his skillset, bedside manner and ability to assist with any ENT-related problem. I trust them implicitly.
Everything was excellent! From the checkin, the medical assistant, the PA, and the Doctor! Everyone was very kind and helpful. You have a great team.
From the first visit to my son’s surgery to this after visit was have been overjoyed with the care Dr. Ferguson has provided. He has been very clear with all of us about the surgery and the recovery. Our prescription was unable to be filled at our pharmacy and he called me directly to make that right. He was very interested in our son’s healing and the outcome of the surgery. His demeanor and manner put us at ease during an anxious time. He is awesome!!
Working me their schedule
Short wait time, friendly staff
The hearing exam process and audiologist was also excellent
I had heard that Dr Ferguson was a good physician but it was apparent that he genuinely are about my well being and concerns. I cannot express how much I appreciate the professionalism and attention that I received by he and his staff. Top marks to all and I hope to never need his services again but would trust him above all others if myself or anyone I care about hold have a need. He should receive many awards, a vacation and maybe alittle trophy or something.
Dr. Ferguson was outstanding, professional and kind.
The facility is new, beautiful and clean. All the staff were friendly. Dr. Ferguson has performed surgery on both of my children and he's the absolute best in every way.
Dr was friendly, caring and concerned with excellent knowledge, skills and ability. I could not be better satisfied with this doctor.
Keila []
The audiologist was clear on instructions and very professional and personable
The doctor made me feel like I mattered.
Dr Fargoson is like an Angel to me,God used him and his team members to save my life.l appreciate him a lot.l will always live to appreciate him.May God continue to use him to save lives and bless him and his team members.I call him my Angel.
My condition was triaged by medical staff and I was able to be seen and receive care the day I called. Staff is friendly and efficient. Dr Ferguson is excellent, respectful, engaged, listens well, great communication, and I fully trust his medical knowledge and abilities.
The PA that saw me was a “keeper “. Very knowledgeable, friendly, caring! Thank you for such great treatment. []
Dr. Ferguson was compassionate, caring and thorough. I can honestly say that was the most pleasant doctor’s office experience I’ve ever had.
The nurse was friendly, the check out lady was professional
Keep doing a great job
The staff was concerned about my care.
Communication
Fantastic care! Overall experience was excellent!!!
I came because I have been feeling dizzy. Dr. Ferguson reassured me that my ears had nothing to do with the dizziness.
Wake Med ENT DID AMAZING THE WHOLE WAY THROUGH!! DR & NURSES AND THE CHECK IN STAFF WERE ALL SUPER NICE, HELPFUL, ANSWERED EVERYTHING NO HASSLE NO RUDENESS IT WAS TRULY A GREAT EXPERIENCE I WISH WE COULD USE THEM FOR A FAMILY PRACTICE!!!
The care and empathy of the doctor and care team.
The audiologist was great!!
Dr. Ferguson’s professionalism and care.
The front desk staff were very pleasant and helpful.
Dr Furgerson is by far the best doctor I’ve seen in years
The cooperation and coordination between Dr. Ferguson and Ashton, the audiologist, was excellent. Ashton did a fantastic job and was very explanatory of the testing and follow up process.
I felt that Dr. Ferguson was extremely knowledgeable and communicative. The audiologist was just wonderful and I loved that I went right in to see her during my visit. Front desk was on pointe and friendly. Highly recommend this practice!
From start to finish the process was 1st class.
The receptionist was excellent. I was very impressed with the entire visit.
Audiologist Kelly Johnson was exceptional. Exceeded expectations in all respects,
A thorough explanation of the issue
Knowledgeable physician and staff. Courtesy of front desk and check out staff.
All staff, from intake to PA Sarah and Dr. Ferguson were friendly, explained answers to my question and were efficient.
Dr. Ferguson is wonderful at explaining the procedure to myself and my daughter. Answered any questions we had. I never felt pressured to make any decisions on the spot. Just a wonderful overall visit.
????Very professional and caring
The care and time spent.
Everyone was kind and helpful. I would definitely recommend the practice and would return if need be. The entire process and visit was awesome!
Absolutely top notch! Dr. Ferguson truly cares for his patients and their well-being. We are so fortunate to get to work with him as our daughters doctor.
Dr. Ferguson
PA was excellent! Actually more thorough than Dr. Ferguson.
Everything! The physician and clinic staff are absolutely wonderful. They made my son feel so comfortable and included him in his plan of care.
We are always super pleased with the care our child gets here
Dr. Ferguson’s care and attention was extraordinary! I felt very cared for. Staff was excellent also.
PA Sara and Dr. Ferguson were knowledgeable and kind!
The quality and breadth of the hearing exam I received was excellent.
Comfortable with entire staff.
Just a very good visit
Dr. Ferguson is nothing short of amazing. His depth of knowledge and bedside manner are unrivaled. The time and attention he pays with each of my children at their visits is above and beyond what anyone could expect or even hope for. I would (and do) recommend him to anyone in need of an ENT for their little ones!
Dr Ferguson is an outstanding doctor. Very caring and takes time to consult you about your care. I would certainly recommend him to anyone.
Excellent care pre and post operative by Dr. Ferguson.
Everything was great.
Calming affect
Dr was amazing he was friendly and kind and knowledgeable
Dr.Ferguson and his staff show genuine concern about their patients by listening, and understanding the patients problem.
Everything! This is the only office my daughter doesn't get upset about. She actually asks to come see Dr. Ferguson, LOL! I've recommended it to all friends needing an ENT.
Dr. Ferguson is great!
Kelly the Audiologist
Audiologist Kelly was professional and a pleasure to interact with.
From check in to exit.
Every person with whom I interacted was pleasant, kind, professional, and courteous
Kind & understanding of my situation. Excellent doctor
The people at the front desk were so friendly and reassuring, the African American man in particular. Kelly the audiologist was also so kind and friendly to my toddler. Highly recommend this office!
Check in and Dr Ferguson's exam
I’m a RN and I’m 62 years old. I have seen a lot over 30 years of nursing and I received excellent care. I apologize for not remembering names but all the staff did an excellent job. My pre-op nurse was so wonderful and put my mind at ease before my surgery. Dr Ferguson is an outstanding physician . He is obviously talented and has a great bedside manner. Thanks to all the staff as everyone did a outstanding job!
Everything about my visit with Dr. Ferguson was excellent. No complaints, no problems.
We were seen very quickly after checking in. We forgot our masks and the front desk staff was very understanding and provided us with them. Dr. Ferguson was amazing and so wonderful with our child. The audiologist explained everything to her and helped ease her nervousness and mine. Dr. Ferguson explained the tests results to us where we were able to understand them and we left understanding everything with no questions! Everyone we encountered there was so friendly. We will definitely be back for any future ENT needs and also recommend family and friends to Dr. Ferguson or this office in the future!
The ladies at the front desk were nice.
Doctor and nurses were warm, friendly and caring. [NAME] felt as comfortable as a baby could given the circumstances
The PA was good. She gave good answers to questions and helped us to weigh options.
Everyone was personable and professional.
Each person I came in contact was very caring, friendly, attentive, and professional
The PA was very helpful
Once again Dr Ferguson has gone above and beyond to provide exceptional care for my son! He is always so kind, friendly and a wonderful doctor!
Dr Ferguson always is super friendly, engaging and caring.
Everyone was so friendly and helpful from the front desk to the medical assistant to the doctor. We felt like we weren’t rushed and everyone spent ample time with us. We had a wonderful experience.
Dr Ferguson is very thorough, attentive and caring.
Went above and beyond!
Always get great respect and concise instructions.
Definitely yes. Dr Ferguson is the most compassionate and caring dr I’ve ever had. He could be giving a seminar to other docs about how to relate, genuinely care for, and is the best”have your back” person. I trust him explicitly so when he says not to worry, I’ve got it all, ([ ]) I believe him and truly am not worrying, but celebrating a new page in life moving on. My family feels the same way. So thank you from the bottom of my heart.
Prompt visit. Very happy with Dr Ferguson. Nursing was helpful and provided what to expect as I approach surgery.
LOVE Dr. Ferguson.
We received excellent care from Dr Ferguson. He is an outstanding doctor and cares about his patients. I would recommend him to anyone.
Knowledge and friendliness is paramount for both my doctor and the staff.
Timeliness, bring on schedule
Overall experience was very impressive.
All very professional and friendly.
Dr. Ferguson and his team are truly outstanding! I can not say enough good things about his bedside manner and overall knowledge about the entire plan of care from start to finish. We felt heard and well taken care of. We are so thankful for him and for the WakeMed team taking care of our little girl!
Everyone was positive and seemed to be in a good mood regardless of the construction noise. I liked being there.
He was very understanding and kind
Yes, the session with the audiologist was excellent
The overall care and attention from Dr. Ferguson was outstanding.
Front desk personnel had all your information ready in seconds and no real wait time for admission. Everyone was pleasant and asked how are you? They all seemed very positive about how are you.
Dr. Ferguson is awesome. We had visited Dr. Ferguson in the past and his professionalism and expertise is exemplary.
I did not sit in the waiting room long at all.
Very good experience
The whole staff was amazing and super friendly!
All aspects of the visit were excellent.
Dr. Ferguson provides excellent care. The staff is also excellent. Thank you.
The whole process was very well done. It shows the level of professionalism and caring for the patient and explanation of future needs and life in general and aging process expectations. Thank you for everything!
Very professional and caring 👍🏾
Was patient with my level of anxiety with procedure done.
dr ferguson is an excellent physician. top notch
I had a great experience starting with check in . I had Coby who was very professional and kind . Dr. Ferguson and his team are amazing ! They really made my son who is [] feel comfortable.
Waiting to see the Dr.
Dr.Michael Ferguson and his staff was the best hands down. From my first visit with Dr. Ferguson he explained to me very well about my condition and was very helpful with my questions and concerns. The staff was truly amazing with scheduling appointments as well as answering questions.
Dr. Ferguson went above and beyond. He is an excellent doctor with a great bedside manner.
How nice everyone is. I have recommended Dr. Ferguson to friends and family and they love him too!!
Dr. Ferguson is very caring, asks if I have any concerns; wants to find a solution to my sinus issues, not just provide temporary 'fixes'.
Dr. Ferguson is awesome my son has been his patient since the age of two and now mine son is nine. He has been nothing but kind, friendly, respectful and has made sure my son got the best care ...
Front desk personnel was friendly and welcoming. He looked at us, not down, and was personable. He smiled and seemed to enjoy his job. You don’t see enough of that!
As always, Dr Ferguson is an amazing physician. Excellent care and spends as much time as needed during an visit. His bedside manner is exceptional and I know my son is always in the best hands when he sees Dr Ferguson.
We discussed my treatment. Dr. Fergerson spoke to me with concern and understanding.
The PA was excellent with communication and bed side manor.
The friendliness of the staff was fantastic
Dr. Ferguson is one of the best doctor's I have ever had the pleasure of meeting. My daughter absolutely adores him. He made us all feel extremely comfortable during a what can be a scary experience. I wish every doctor was as amazing as Dr. Ferguson. He is truly one of a kind!
Timeliness of visit.
Everyone was so nice and respectful to me.
Everything was great.
Very professional excellent service
Dr. Ferguson is always professional and very knowledgeable.
1. Dr. Ferguson answered my questions clearly, and did not seem in a hurry. 2. Audiologist Emery [ ] was gracious, respectful, and patient during testing and with my many questions, which she answered clearly. She even offered that I could email her with further questions. 3. I did NOT feel pressured (by either Ms. [ ] or Dr. Ferguson) to purchase hearing aids, & was assured I could take my time with deciding whether to get them now or wait. I appreciated this so much! I had a very different experience at another ENT, and that was a stressful experience that left me angry and mistrustful. Not to mention, the previous audiologist announced in the hallway as we walked away from the testing that I needed a hearing aid in one ear, but could wait on the other. THAT is how I was informed that my hearing was in need of help. I left feeling like they must make a lot of money selling hearing aids.
The entire team was great.
I had a hearing test with the audiologist and she was fantastic!
We were greeted with a warm welcome and called in promptly. All of the staff were amazing, and Dr. Ferguson was wonderful with our daughter. It was the first time she hasn’t cried during an ear exam! He has the magic touch :)
He is a very friendly and kind doctor. He assured me for my son’s wellbeing and treated me with kindness along with care.
Dr. Ferguson listens and has a great bedside manner!
Every aspect of Dr Ferguson’s care as well as the staff and the efficiency of the appointment is always perfect
Front desk also need to be recognized they do an excellent job as well.
Dr. Ferguson is a very caring, friendly, and attentive physician. He really communicates excellently and allows the parents to make decisions they are comfortable with concerning their child's treatment. Outstanding physician!