All of the staff, medical and administrative were helpful and courteous.
Everyone who I interacted with was kind and professional. I felt that my concerns were heard and treated appropriately.
The total staffing was very professional, facility was clean, wasn't rushing the process
She was very attentive and caring
Susan is amazing.
Sue, her PA, the Nurse and the front desk personnel were all excellent. I felt cared for.
Sue is top notch. I love the practice
Entire staff is very professional, efficient and caring.
Nothing to add. This visit was seamless.
Over all,the staff an doctor care was exceptional!
Susan is the absolute best. I always make my appointments so that she is the person I see. Susan cares about the person, not just from a medical aspect but also from a human aspect. Please do not ever let her go !!!
Great to get in with minimal wait on a holiday week. Super nice staff
Concern for my health.
Susan care for me
Communication active listening curtesy
Her willingness to take care of my needs during the holidays very thankful I went there
When staff discovered I had [], they rushed me right into a secure room.
Receptionist was so friendly, accommodating and expedient. Nursing staff made us feel comfortable and cared for. Dr was precise and offered appropriate suggestions for home care. Excellent visit and have recommended to others!!!
Susan was outstanding. She made sure I understood the instructions. We also made some conversation about me and where i work which made me feel like i am also a part of their family. Susan also took the time to call me at home fo some of my health concerns. There was also an easy scheduling online and I got my spot when I got there. The front desk staff is very courteous and helpful although the office was busy with patients
Overall attention to my need to leave for Gym planned class 90 after appt - told would not be a problem today. Very friendly medical staff.
Everyone was so nice and friendly
The lady at the front desk was wonderful. She was professional and pleasant.
Wonderful bedside personality!
My diagnosis was explained very well and that helped a lot!
Excellent patient care
Susan was so personable and was so easy to talk to and she listened and explained everything so I could understand. I am choosing her as my primary. I liked her very much.
The clinic is clean and front desk staff and medical assistants are very friendly and helpful.
The care and attention given. Thorough and ordered tests for follow through. Exceptional services.
Everyone was very nice and on time.
The time I spent there was short compared to other urgent cares
Concise confident diagnosis and treatment plan, friendly yet respectful demeanor, extremely knowledgeable PA, this is the person I would like to see every time if possible. Thank you!
SUE MADE SURE I UNDERSTOOD THAT I NEEDED TO COME BACK IN 2 DAYS FOR FURTHER EVALUATION OF A SPREADING INFECTION ([]) WHEN I FIRST SAW HER ON [DATE]. I RETURNED ON [DATE], FOR THE FOLLOW-UP EVALUATION AND SHE KINDLY MADE ME UNDERSTAND THAT I NEEDED TO GO TO THE HOSPITAL AFTER LEAVING WAKE MED MYCARE 365, AS THE [] WAS NOT IMPROVING. SHE MADE SURE I UNDERSTOOD THAT I NEEDED TO BE ON [], IN A HOSPITAL SETTING. I WAS ADMITTED LATER THAT DAY TO WAKE MED HOSPITAL ON NEW BERN AVE., IN RALEIGH. HER UNDERSTANDING OF MY CONDITION AND THE TREATMENT I NEEDED WAS CORRECT. SHE DID A GREAT JOB!
Front desk was amazing as well as the medical assistant.
Professional care. I love the way the doctor explained to me as to why I had gotten I’ll. And I thanked her for that. Very satisfied with my experience. Very clean facility.
Very satisfied with everything
Ability to have appts for same day issues. Punctual. Thought this urgent care was excellent and much better than others I have been to. Greatly appreciated.
There was a problem on them getting into my MY CHART. I think the error was all mine, something I did in the e check in. They just acted like it was their error and kept coming in to reassure me that they were getting help and would have what they needed soon. I appreciated their care and concern for me and was totally impressed with the spiffy clean office and professional employees ,who were working on Saturday afternoon.
Responsiveness/I had a short wait time prior to being seen.
I appreciated the professionalism of both the LPN and the Nurse Practitioner.
Dr Horlick really cares and understands my health. She gives me advice and tells it like it is. I’m really happy I found her when I moved to NC.
Everyone was pleasant and caring. Susan Smolen Horlick, PA-C was wonderful. So caring and knowledgeable. Listened to what I had to say and answered all my concerns. I would recommend her highly.
She did a great job explaining her medical decision making to me. She explained why she made the choices she did and made sure I understood.
Great provider. Susan had a great bedside manner. I would see her as my primary provider if I could.
The nurse was really nice & helpful.
Front office staff was very kind. We were attended to very quickly.
All went flawless.
The staff here is friendly and caring. This is why I chose to come back and establish my patient care here! Such nice folks
The awesome welcoming communication
The provider took time to listen to my concerns and wasn’t in a hurry to get out of the room.
Everything
I was very pleased with everything and staff was very informative and courteous
Everything. Got right in and started working on me immediately.
The friendliness, carefulness, and professionalism were outstanding.
I was treated respectfully and appropriately. I saw a physician promptly and my prescription was called into my pharmacy quickly. The front desk staff were very pleasant.
From the booking of my appointment...the staff at this facility has been outstanding. Keesha was amazing and it was a delight to meet with Dr Sue and Anna. Dr Sue showed genuine concern and care and this put me at ease with her. Great Team!
The staff was all “top shelf”.
From scheduling with Keesha, to intake with Teri, to the visit with Sue, all was great.
Treated with respect.
Everything was very professional, friendly, clean and comfortable. The descissions made were the correct ones for my circumstances
The nurses and staff were very professional and really took an interest in my health. They explained what was to be done and who would do what and things moved along very nicely. Great visit. Thanks!
All aspects of my visit exceeded my expectations.
A good bedside manner by everyone. Very personalble.
Susan is a very lovely lady with great energy. The way she carefully takes care of every patient. And I know doctors don’t get breaks . I can also appreciate the way she explains my diagnosis to me. She made sure I was good to go before she sent me on my way!
No, but very good
This was literally one of the best urgent care visits I’ve ever had! The entire facility from front desk to back medical staff were amazing! I can’t say enough good things about this practice and the staff!! You made a bad day and situation into something better and I thank you for that!!!
Doc and staff. Facility exceptional except access from the street.
x-ray technician was very nice, professional and supportive.
Susan is my new primary care provider. I'm very happy with her skills and caring manner.
Thought staff and treatment were outstanding
Susan Horlick is an excellent PCP as well as urgent care provider. She is knowledgeable, friendly and caring. I always feel better after seeing her, even if It’s for a routine visit.
Caring and kind employees at this Urgent Care.
Ease of scheduling. Everyone was professional and kind. Physician explaned condition and fully addressed the issue to resolve it.
The service was great!
The nurse Vashonda was superb. Intake admin was very friendly.
Nurse was very caring & compassionate. Did not get her name, but excellent patient care.
She was wonderful. She went into great detail and took her time not only explaining my symptoms but other ways to prevent the symptoms from recurring.
Over all one of the best places to go to.
The care
Great place to go
Was very pleased with service
Quick updates on lab results on WakeMed Charts were outstanding.
So glad I looked for a new PCP and found Sue!! She is spectacular. Took such great care, truly listened to all of my concerns. Relayed thoughtful answers to my questions and called me to go over test results. My whole family will be switching to this office!
Susan always makes me feel so comfortable
Susan and whole staff were amazing!
Her ability to understand and sympathize with my complex medical history and symptoms
Receptionist had a disgruntled patient who arrived at the wrong facility for treatment but handled the patient extremely calmly. Person who prepped me was personable.
Medical assistant nursing and check in
Very satisfied with Wake Med.
The care provided was expeditious, professional and courteous and I am now virtually pain free. Please take a moment and Thank Susan on my behalf!!! [NAME]
The overall experience was great and very happy with the visit and especially being able to go on weekend.. not everyone is able to get off for Monday thru Friday appointments
The Dr was very welcoming and interest in why I was there. We discussed all of my issues and her responses and treatment plan are excellent. I will see her again in 8 months.
Had time to listen
I had a loving and caring visit
