Discussed with you all matters…
Dr Hicks is the platinum standard of a professional with compassion and empathy. She’s smart, respectful, polite and has great personality. I wish all My doctors were her “mini/me”.
Yes Jessica was the person that came to the waiting room to get me, took my weight and vitals while in the exam room she was very knowledgeable and friendly the two together was excellent service
This facility & team always shows interest in who you are & what you need. They feel like family. Everything about them is outstanding. If there is anything they can do better...not sure what it is. Thanks team!
Dr Hicks personal approach… caring, interested, congenial. Easy to talk to. I look forward to my scheduled office visits.
Appointments were on time didn’t have to wait long.
Computers were down but Dr hicks and staff still were able to provide excellent care making the necessary adjustments to accommodate due to conditions beyond their control
I feel Dr Hicks and her assistant were very knowledgeable and outstanding g listeners.
Dr Hicks is always sincere and concentrate taking time to make sure I understand all the test results and any changes in medication.
Dr. Hicks explains everything very well. She is patient and reminds me about what I need to do to take care of myself. I recommended her to my sister and she also see Dr. Hicks.
The medical assistant was able to get me scheduled for my annual exam for this date after it was cancelled due to the doctor being out sick so i was very appreciative of her looking at the schedule closely and rescheduling before the end of the year! Kudos to her.
My appointment was scheduled through Dr. []’s office and not Dr. Hicks. Dr. Hicks was very thorough and concerned about my condition.
Dr Hicks is always outstanding. That is why I recommend her.
Dr. Hicks was courteous. She knew exactly what she was doing. She made me feel comfortable and I would recommend her to anyone. In fact I have already . She is very professional.
The entire staff at this facility is pleasant, professional and caring.
Dr. Hicks always takes time and is patient with the questions I have for her. She listens to my concerns and offers multiple different solutions to anything I need.
A good customer experience was provided by all involved.
Dr. Hicks's patience, knowlege and genuine concern for my overall health.
This was my first visit. It took a while to get in, but it was worth the wait. The attention given by Dr. Hicks and the nurse was superb. They were friendly, positive attitudes. Extremely professional, yet efficient. Explain everything they were doing and why. I especially appreciate Dr. Hicks statement that "we" make the decisions about my health care together. I'm excited to be a patient of Dr. Hicks.
My appointment with Dr. Hicks was exceptionally excellent as always. She and her staff are very professional. They are friendly and pay very close attention to details concerning me and my well being. Their service is stupendous!
The individuals at the registration/check-in location were professional and very helpful. The nurse assistant that communicated with me before the visit was excellent. She was patient and kind. The visit was Dr. Hick was very thorough during my visit. I had many questions and she was detailed and efficient with her response. I had a pain in my arm and she examined the area, and made recommendations that have decreased the pain. Overall the visit was excellent and enjoyable.
Dr. Hicks provided professional, exceptional care which actually could have saved my life. I highly recommend her and I am glad she is part of the doctor team.
Yes, the care and attention that I receive was outstanding. I have been having blood pressure issues and immediately when I told Dr Hicks she saw me and continued to help me until I felt better. She has the best personality. She is always so helpful, friendly and attentive. She is an awesome Dr and I am so Blessed to have her as my Doctor.
Everything from start to finish was very smooth, put me at ease .
Both the doctor and her medical assistant have very nice personalities. Their friendliness, positive attitude, abilities to listen in order to help a patient are not just part of their professionalism. They seem to be very geniu
I felt Dr. Hicks was able to address my concerns regarding my upcoming surgery.
Dr Hicks is so kind and she listens. She also explains things very well and she has a great sense of humor!!
Dr hicks and the receptionist staff! Thanks team
The professional friendliness and concern of the doctor and her team.
The intake staff member was genuinely friendly and caring. She made me feel important.
Dr. Hicks is great. She made sure I had my appointment in a timely manner. At the end of my visit, Dr. Hicks , Samantha and Jessica made sure that I had what I needed to go home properly, I was her last patient and after working all day, they was patient with to get myself together. I needed to take medicine a certain. They didn't get mad with me, they made sure I had it the way that was easy for me. They did not rush me out of the exam room. I am forever grateful for that. These ladies were not selfish... they were wonderful.
The person that checked me in was great. Usually not so much. The assistant that checked my vitals was nit so personable. Dr Hicks always nice and professional. She understands my complaints and puts me at ease about how I feel sometimes.
Communication of what to expect and when was exceptional and everything happened as promised.
I have been Dr. Hicks patient for nearly 4 years. I believe she’s a wonderful doctor and have recommended her to many friends.
Everything
Dr. Hicks gave me enough time to communicate, and listened attentively to me.
The doctors patient n listening skills
The medical assistant was very thorough at reviewing my medications and any new complaints or changes since my last visit.
The service. I love my doctor
The entire staff always does an excellent job at making me, the patient, comfortable.
The whole process was outstanding!
I enjoy every medical appointment with Dr. Hicks. She is professional, kind and has a wonderful personality….[NAME]
Dr Hicks is a kind, caring and extremely knowledgeable physician who takes time to listen and support her patients through illness and wellness.
Dr Hicks
As a new patient of Dr. Hicks I was more than comfortable with the time she took to familiarize herself with my records and needs moving forward. Overall, it was an excellent visit,
Dr. Hicks is an outstanding doctor she’s patient she’s thorough and I have recommended her to many of my friends.. and she’s very concerned about her patience’s
Dr. Hicks was very thorough and helpful. She was very interested in my care and resolving my problem.
Customer service, patience, understanding, respectful, prifessional
This Doctor is the best Doctor I have ever had in all of my years, I appreciate the fact that I was excepted
She listened to me some providers rush you and cut cross you sometimes . She doesn’t do that i love that about her .
Dr. Hicks was very informative
Everything
Dr Hicks is awesome!
Dr. Hicks and her staff are always outstanding.
Dr. Hicks checked in about recent other medical procedures that were impacting the issue that I spoke with her about and I deeply appreciated her care and paying attention to the multiple facets of my care.
Loved Dr Hicks. She is friendly, efficient and just plain wonderful.
Yes, the new lab is very good at being prompt and is a vast improvement over the former small lab. Good job, lab staff!
I love Dr Hicks and her staff! Excellent
Dr Hicks Gave me Great Care and Instructions on How to continue to care for my Body as well as my Pain. I was very pleased with my visit to her Office.
Dr Hicks is an outstanding doctor! She does not rush the appointment & answers questions thoroughly & patiently. Excellent healthcare provider I would highly recommend.
Overall visit was excellent!
The care
I like the new office.
Dr Hicks care in answering my questions regarding my NC Advanced Directive and Health Care Power of Attorney.
My entire experience was excellent. Dr. Hicks is very knowledgeable, caring, and professional. I would recommend her to anyone needing an exceptional female physician. The staff is also attentive and professional.
Everything was great, but the nurse who checked me in (asked symptoms question, took blood pressure, etc.) was super friendly and really pleasant.
Sade, the clinical staff was great, efficient and friendly. Dr Hicks, also great. She always makes me feel included in my health plan. I just had a baby so coming back to see her for the first time in a while it’s like we didn’t even skip a beat. I really appreciate her and love having her as my PCP!
The check in and check out front desk staff were friendly and kind.
The staff was very friendly and helpful with my situation.
Her kindness on time, exclamation was simple and was caring. I have recommended other people to her because of her thoroughness and her caring about her patients. she is very professional.
The customer service and professionalism of doctor and staff
Very pleased
Dr. Hicks is the best. Such a caring person
Curtisey.
Yes, the way that Dr.Hicks explain to me about my health and the effects of the medication I need to take. Also what I need to do to improve the quality of care to stay healthy.
Long thorough discussion explaining and correcting the diagnosis and treatment of a Wake Med Urgent Care visit. So thankful for that! She took 45 minutes to discuss my overall situation! Her assistant was excellent also!
Dr Hicks is friendly and caring. She is to the point and considerate of my time.
Listening and meeting the needs of the medical condition
I would like to commend Dr. Hicks for being able to see me yesterday, because I was in so much pain. I would also like to commend her receptionist or Nurse at the front desk, his name was Michael. Thank you both for everything.
Listens to every need and helps thru it.
The entire experience of my follow up appointments are always excellent. Dr. Hicks and staff are very professional and really knows how to make you comfortable during your time with them.
Just the customer service, I love Dr. Hicks she is such a joy and very helpful
Dr Hicks is not my primary doctor,Dr [] is, but she showed great concern for the problems I was having. She called as soon as the results from test were in, I was reading them on my chart when she called and she explained all the results. I think that Wake Med is great, I received a response from Dr [] about the tests and to follow up on how I was doing.
Dr. Hicks provides excellent care.
Always a very positive experience at WakeMed Primary Care
Dr. Hicks communications skills were excellent. She knew how to ask the personal question in a way where it was not embarrassing. She spent quality time answering my questions. and I did not feel rushed. She was friendly and very knowledgeable. The person who verified my appointment was patient clearly communicated what I needed to do. He also spent time to schedule my next appointment before I left. The young lady that did my weight, temperature and other vitals was excellent as well. I noticed that the scale was not in pounds - it had to be communicated verbally once I was in the privacy of the room where I meet the doctor. Exceptional experience, I will recommend her to my family and friends.
I was asked to approve medical student participation.
Dr. Hicks always takes her time to listen and understand when I am having an issue and takes what she feels is the best course of action. I really appreciate that she takes concern with my health and wants what is best for me.
Dr Hicks is an excellent doctor!
Dr. Hicks has been outstanding at every encounter I have had with her over the years!
Yes the staff were very friendly and helpful
Joyce the young lady at the front desk was amazing helping me to get scheduled.
Everyone from the time I walked in the door until I left was very professional and great conversation. And they all looked good in there scrubs. They are keeper’s.
Dr Hicks was excellent.
Dr Jacqueline Hicks
I had an issue with froms that needed to be faxed to a facility. The follow-up of Dr. Hicks' staff was excellent. I received several calls to make sure the issue was addressed. It turns out that the problem was on the facility's side and Dr. Hicks' staff found an alternative to make sure the forms were delivered.
Excellent préparation for thé vidéo call with a nurse, student doctor before seeing the Doctor. This allowed the Doctor to have all the information she needed to make the video call as efficient as possible. Good job, thank you.
The MA was excellent
Everything was very good I was satisfied with everything and everyone
This was my first time having to do a video/audio appointment and it was wonderful. I was so nervous but It was a smooth transition. The same professional care and help that I get in the office and Dr Hicks gave me great remedies to help me feel better. My blood pressure was higher than it normally is and Dr Hicks was sooo considerate and made sure it was down before we hung up. I love coming to this office!!
Love Dr. Hicks! So positive!
I thought the assistant to Dr. Hicks was excellent! She was super friendly and made me feel very comfortable. I don't remember her name.
Her recommendations and care.
Dr Hicks is an excellent doctor! She never rushes, answers all questions, very personable. I’d highly recommend.
The timeliness was great! I did not have a long wait and everyone I interacted with was very friendly and kind. Dr. Hicks is amazing, kind, knowledgeable, and relatable!
Dr. Hicks is amazing. She listens to your issues and provides feedback with the utmost concern.
