Efficient and professional from start to finish.
I appreciate WakeMed, and Dr. Brandon Rubens for the high quality professional guidance.
Dr Rubens' care was outstanding and his people skills are excellent.
Friendly, cooperative, caring staff
My visit was a follow up of test result and if I had any questions. All the above questions were very good on all. Thank u
This was the best on time scheduling in my experience. In and out within less than 30 minutes.
The entire vist was outstanding from start to finish. I drive all the way from Fayetteville for this outstanding care.
Everyone I spoke to were extremely welcoming and courteous. The x-ray people were amazing and quick.
Everyone in office was very professional
Dr Rueben has a great personality
All employees were fantastic, couldn't been treated better. A great team working together for the patient
Dr Rubens knowledge of my issues and ability to explain to me. His logical approach in presenting treatment plan options.
Tye staff was very courteous & respectful during my visit.
Courtesy and respect for my humanity
I really appreciate the way my home health nurses helped take great care of me and really really made me feel comfortable.. everyone on the wakemed team was great also and I’m so thankful for all you guys help. I AM BACK BABY! Lol thank you so much 🙏🏽
The communications between doctor and nurses is superior.
The nurse was quite pleasant, comfortable and professional, and the doctor, as always was great
Dr. Rubens give clear explanations of processes, potential treatments, and risk-benefit analysis.
Draining bladder while under anesthesia rather than saying “stay in recovery until you pee or go home with a catheter” is just wonderful.
The entire staff was friendly and attentive!
All expectations met
Follow with family
Yes he gave me alternatives about my condition
The proactive decisions as to the advice I was given pertaining to my medical history and treatment, I consider the proactive care an excellent and outstanding way to achieve positive results from necessary test, especially having been exposed to carcinogenic chemicals during my work career as a Electric Utility Lineman. exposure to PCB's were common.
Introductory interview was conducted with care and consideration.
Dr Ruben explains things in an understandable way and answered any questions I had. He also spent the time with me I needed.
Facilities were clean.
Doctor was awesome
Dr. and urology nurse, Barbara, worked well together.
Professional and caring service.
excellent appointment
Dr. Rubens was very friendly, efficient, and thorough. He definitely exceeded my expectations.
Everyone was professional
The thoroughness of Dr. Rubens. I’m [] years old but I believe he cares about me.
Dr. Ruben’s and the staff went above and beyond to get my testing scheduled as soon as possible.
All was great
This visit, an annual folllow-up ( think), has been like every other visit. Dr. Rubens is gracious, warm, yet oprofessional, efficient but never rushed, and his staff are alol like him.
Nurses were outstanding
Dr.Rubens is amazing, he goes above and beyond for his patients. I would highly recommend him to anyone!
It was a good experience as usual.
The support staff were very courteous and helpful when I had scheduling questions. If they did not have an immediate response, they would contact the appropriate person and would promptly reply via cell phone.
Dr. Rubens was absolutely excellent! He saw my son who is [] but has []. Dr. Rubens took his time with him and listened to his complaints.
I was grateful for the practice available here. many thanks to all of them.
The atmosphere was very welcoming. All of the staff were friendly. Dr.Reubens was very cordial. He took time with me and was very informative about what I needed to continue to do.
Dr . Rubens shows concern and care for his patients . He seeks to find the right therapeutic solutions for my care. I appreciate his medical guidance and professionalism over the years.
Dr. Rubens always shows he cares about me.
Excellent care by Dr. Rubens, Barbara, Melessa, and, during my hospital stay, Dr. [].
Follow up of information provided during office visit
The care concern instructions and attention was all outstanding also the staff were very friendly and patient.
A very efficient process.
Friendly and professional
Yes,Dr Ruebens
Entire staff professional and caring
It was overall a great visit. I really appreciated them being on time.
Kindness.
WakeMed Urology-Cary + Dr. Ruben and his staff are the GOLD standard. No improvement needed; just keep the existing excellent level of service.
The nursing staff was phenomenal. Dr Brandon was very thorough.
The staff & process was efficient. No wasted time. I was a new patient & waited a long ti me for appt. But the time was well worth it. Dr Rubins visit was excellent. He covered all my urology problems and established a new lab to test and resolve.
Dr. Rubens was very clear and articulate.
I felt very comfortable with everyone I was in contact with throughout the appointment.
It's all good
Entire process including registration, the doctor visit, and testing was done with ease. Other practices require talking to 2 and sometimes 3 people to complete these tasks.
The doctor and nurses were amazing and kind.
My nurse and Dr. Rubens were great. They were personable and professional. I felt at ease.
Excellent visit. Dr. Rubens is an awesome Doctor and I am very thankful fortunate to have him as my practitioner. Much appreciation!!!
Very good team coordination and care.
The Nurse was amazing!!
I really like how Dr. Reuben took the time to explain everything to me. Excellent “bed side” manner
The entire team is professional and personable at the same time. It is healthcare with hospitality. Competent, compassionate and courteous. An excellent experience all around, start to finish.
Doctor Brandon was explaining very well what I got to do, the explanation was clear. The clinic was cleaned.
All the staff, nurse excellent in care, and understanding of my apprehension. The Dr. Fully informed explain and genuine desire to be active in my care going forward. Thank u everyone
Dr Ruebens projected caring and competence. We did not spend much time interacting. He was a calming influence during the procedure. I am very happy that I have not experienced any post-procedure complications. I think the procedure was conducted excellently by Dr. Ruebens My nurse (sorry, I forgot her name) was very compassionate, caring and calming. She seemed to care a lot about my comfort and nervousness. The nurses have also been caring and compassionate when dealing with me over the phone for scheduling. I appreciate them all very much. I felt her calming effect was excellent. I feel the nurses who called me back about scheduling were excelent.
Good caring staff
I think Dr. Rubens cares how I am doing.
Dr Ruben explained future care and different scenarios so I could make informed decisions
The entire staff from beginning till the end were excellent on my recent visit.
Visit was very good
The proactive attitude and actions initiated by Dr. Rubens sets a positive aspect for all medical treatment.
Outstanding doctor. Responded clearly and respectfully to all our questions and certainly did not rush us and ensured we were comfortable with the diagnosis
One the best staff ever witnessed
Excellent care and friendly staff
Excellent professionalism!
Very pleased with the facility and staff, appts were on-time and all staff members were thorough in completing their duties. Dr. was easy to communicate with and thorough in all of our interactions.
Can’t say enough about the care Dr Brandon provided since [DATE]. He knows his stuff and explained it well. The staff was well trained and knowledgeable. Everyone answered questions with patience. Smooth process in his care in a very difficult time for me.
I am grateful that Dr. Rubens is going to try and find out why I became [ ]. Knowing the condition of my kidneys is going to be a huge relief to me. I got so sick, so quickly, it caught me off guard. I am 80 years old and live alone.
This visit was just like my previous ones. I was called in before my scheduled appointment time. Everyone was courteous and helpful. No one seemed rushed. I would have completed my visit with Dr. rubens before my scheduled appointment time--something that has happened several times already--but I engaged him in a discussion about something that was not directly related to the reason for my visit. Dr ruben and his staff are excellent in every way.
All expectations were met by all and everything.
Dr. Rebens was very caring and answered all our questions.
Love them.
Everything was very pleasant and very relaxing.
Everything was good
Dr Rubin and his staff where very friendly and professional.
I will definitely be back
Yes, Dr. Reubens gave a very straightforward explanation of treatment options.
I was extremely nervous about my visit and the staff and doctor were excellent at keeping me calm and explaining everything to me and making me feel comfortable as well as making me feel I was important. I was very impressed with Dr. Ruben and his bedside manner.
It ws all good
The office staff were polite, friendly, and accommodating. They worked as a team and went out of their way to make me feel welcomed.
They got me in same day. That I appreciate it very much!!! Most of the time when you go to a specialist, they are out weeks or months for an appointment.
The kidney stone hotline availability and follow up is excellent.
Amazing care
Dr Ruben is personable and I felt at ease I knew I was dealing with a Doctor who cared about my health. He asked questions and he paid attention to what I was saying, I recommend Dr Ruben to any man who needed a competent urologist.
Dr. Rubens was very caring and understanding. Got my tests scheduled for the same day as my appointment and called me himself with my results and treatment options. []
As always, Dr. Rubens and all the staff are top notch. I cannot say enough good things about the quality of care and overall professionalism of everyone I interact with. 5+ Stars!
I felt like everyone cared.
The reception team was both friendly and efficient. The nurse (Crystal?) was also friendly and efficient. And (of course) Dr. Rubens was his always professional, interested, and helpful self!
Dr explained results of tests in layman's terms
All staff with whom I had contact were caring and had excellent customer service skills.
Dr. Rubens exemplifies the Best-in-Class level of Healthcare I have come to expect and depend on for all of my medical needs.
The friendliness of the staff was outstanding and I appreciated that they were running on time.
I was taken care of very quickly.
Very impressed, additional test scheduled.
The Doctor was excellent as was the overall experience