Home Health & Personal Care

Home Health

The best medical and rehabilitative home health care comes with connections — strong and reliable ones that keep you attached to a wealth of expertise.

Employing the highest quality staff, WakeMed Home Health provides comprehensive care to patients in their home environment.

Our services include:

• Skilled Nursing
• Home Health Aide
• Physical Therapy
• Speech-Language Pathology
• Occupational Therapy
• Clinical Social Work
• Infusion Services
• Pain Management
• TeleHealth
• Parenteral/Enteral Nutrition Therapy
• Wound Care
• Personal Care
  • The WakeMed Home Health Team also provides Personal Care Services for individuals who need assistance with activities of daily living, such as bathing and dressing.

Why Choose WakeMed Home Health?

We offer continuity of care, the support of a leading medical center and access to key services and the experts who provide them.

24/7 Referrals

WakeMed Home Health accepts referrals for patients in Wake and surrounding counties 24 hours a day, seven days a week.

For more information, or to help someone you care about make the right choice to enjoy the highest quality of life, call our office at 919-350-7990.

WakeMed Home Health’s team links patients to WakeMed, a worldclass hospital system that is at the forefront of medical care. We work directly with the physician, WakeMed resources, patients and family members to develop a plan of care that corresponds with each patient’s needs and lifestyle.

Our goal is to help patients regain their independence and the highest level of function in the comfort of their own home.

WakeMed Home Health is Medicare and Medicaid certified, state licensed and Joint Commission accredited, ensuring the highest quality of care for patients and their families.

Standards of Care

At WakeMed Home Health, we take pride in providing care that is personal and professional, compassionate and convenient. Our standards of care mean our patients have access to expert clinicians while they adapt to being at home. Our patient-customized approach and comprehensive case management service allows our patients to enjoy increased independence, safety and confidence.

Patient Satisfaction

At WakeMed Home Health, we survey our patients every month to ensure we provide excellent care and the finest in customer service. We are proud of our consistently high scores for:

• Treating patients with respect
• Including patients in their plan of care

For more information about the quality of care provided by WakeMed Home Health and other Medicare-certified home health agencies, visit Medicare.gov/HomeHealthCompare.

The WakeMed Home Health Advantage

Our affiliation with WakeMed has advantages not found with other home care agencies. We provide our patients with access to WakeMed clinical experts, such as our diabetic teaching staff, nutritionists, and orthopaedic and neurological specialists. We also facilitate seamless transitions from hospital to home by working side by side with the patient’s discharge planning team at WakeMed.

Our interdisciplinary coordination of services fosters timely and effective care management. Because WakeMed is connected to qualified, medical education facilities, we have access to the latest, most up-to-date treatments, procedures, techniques and clinical education. We utilize many technological advantages including tele-health daily status monitoring.

Expert Staff & Services

We pride ourselves on our highly skilled, experienced and specially trained staff members who have all the qualifications and medical expertise to deliver professional, competent care to patients. We employ staff with home health backgrounds. Our staff members are bonded and insured. We do extensive background checks, including licensure and certification that is kept current and updated annually.

Because our health care professionals are focused on meeting the medical and rehabilitation needs of patients, they do not provide such services as house cleaning, food preparation and transportation.

At WakeMed Home Health, we employ expert clinicians who are true advocates for their patients.

Our patients receive care from people who are interested in promoting their comfort and safety. Most importantly, our staff serves as a link between the patient’s physician and family, and keeps the patient informed of his or her progress.

Continuity of Care in the Comfort of Home

WakeMed Home Health professionals file patients’ insurance claims and handle all the paperwork. If a patient meets all the necessary strict criteria, the federal Medicare and state Medicaid programs could cover his or her home health care. We have experienced staff to help the patient understand his or her insurance coverage.

Personal Care

The Personal Care Team 

When showering safely, making meals and remembering to take medications get harder to do, trust the WakeMed Personal Care professionals to help you stay as independent as possible in your home. We work with people in their house, apartment or residential living facility. Your WakeMed Personal Care team will include Certified Nursing Assistants (CNAs) who are highly trained and CPR certified. They are supervised by an experienced Home Health nurse. Before services begin, you and the nurse will meet to develop and mutually agree upon your plan of care. Your care plan can be altered at any time as your needs change. 

Fees 

$45 an hour (You may receive several services within the hour). 2-hour minimum per visit. There is an additional cost for medication management. WakeMed Personal Care services are billed in 15-minute increments. 

Tell Us about Your Needs

WakeMed Personal Care is a service offered by WakeMed Home Care. Our representatives welcome the opportunity to talk to you or your family member about any needs you may have. Please call us at 919-350-7990.

Services Available 

Dressing, Bathing & More 

• Assist with bathing – shower, sink, tub, bed 
• Inspect skin 
• Apply lotion 
• Foot care 
• Fingernail filing 
• Brushing teeth/oral care 
• Shampoo, comb/brush hair 
• Shave 
• Dressing 
• Assist with support stockings 
• Back rub 

Safety Assistance 

• Certified medical aides can assist you with the following conditions/needs. 
• History of seizures 
• Risk of falling 
• Oxygen therapy 
• Bleeding precautions, fluid restrictions 
• Need for universal precautions, infection control measures 
• Help residents with cognitive decline make safe decisions and provide them with reminders 

Bathroom/Elimination Assistance 

• Toileting 
• Assist with bowel/time void program 
• Catheter care 
• Change adult diaper/brief 
• Change condom catheter 
• Cleanse perineal area 
• Monitor/record intake and output 
• Ostomy care 
• Urostomy care 

Activity & Mobility 

• Getting in and out of bed 
• Help with movement from one seat to another, changing positions, range of motion 
• Safety escort within your residential facility/apartment building 
• Reminders and assistance with medical equipment 
• Reminders and assistance with daily exercises as prescribed by physical therapy 

Additional Tasks 

• Medication management (additional fee for RN-provided service)
• Clean/tidy home 
• Change bed linens 
• Wash/fold/put away laundry 
• Prepare a light meal/snack 
• Encourage, offer fluid/hydration 
• Run errand to pharmacy/grocery store 
• Medication reminders/help with taking medication 
• Reminders about following hospital discharge and other medical instructions 
• Meet you at medical/personal appointments to assist you 
• Assess vital signs and record findings