WakeMed's New Streaming Service Brings Added Reassurance, Connection for NICU Families

WakeMed now offers a new service to families in the neonatal intensive care unit (NICU) called NicView™ that allows parents to stay connected with their little ones. It is available at all three of our hospitals – the NICU on Raleigh Campus and the two Special Care Nurseries – Cary Hospital and North Hospital.

NicView is a secure, streaming camera system placed at designated bed spaces in our NICU. The optional, complimentary service is available 24/7, in real time, to help families bond with their preemie or hospitalized infant if and when they aren’t able to be with them in the NICU. It also means extended family members and loved ones have an opportunity to see the babies prior to going home – from a distance, which is all the more meaningful during COVID-times.

Family members can access the secure online portal from anywhere there is an internet connection via a laptop, smartphone or tablet.

"We understand this can be an incredibly difficult and stressful time and want to provide another means of support for NICU patients and families – along with added peace of mind and reassurance when parents and loved ones can’t be at the bedside,” commented Mallory Magelli McKeown, manager, WakeMed Children’s Family Navigation.

This new service and technology are made possible thanks to funding and support from the WakeMed Foundation.

About WakeMed Health & Hospitals

Serving the community since 1961, WakeMed is a not-for-profit health care system founded and based in Raleigh, N.C. WakeMed exists to improve the health and well-being of our community by providing outstanding and compassionate care to all. WakeMed’s 946-bed system comprises a network of facilities throughout the Triangle area, including three full-service hospitals, seven emergency departments, a dedicated Children’s Hospital and Rehabilitation Hospital, more than 80 physician offices and Wake County’s only Level I Trauma Center. WakeMed’s mission-driven team includes more than 9,800 employees, 1,500 volunteers and 1,300 affiliated physicians, along with the more than 580 physicians and providers with WakeMed Physician Practices – all representing the best minds and the biggest hearts and the finest quality in health care and community health. For more information, visit wakemed.org or follow WakeMed on Facebook, Twitter and Instagram.

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For Additional Information:

WakeMed Health & Hospitals


Kristin Kelly | Phone: 919-350-5921


Email: krkelly@wakemed.org