Get an Estimate

You can request an estimate in several ways:

• Log into WakeMed MyChart (fastest option) and generate your own estimate. If you need help, you can also send us a message in MyChart too.

• Use the online estimator tool.
• Fill out an online request form.
• Call 919-350-8359.

Note that estimates are based on available information and actual charges may vary depending on the complexity of your care and who and where this care is provided. 
 

There are a few things that can help us provide the most accurate estimate possible, please make sure to share the following information with us:

• Patient's name
• Patient's date of birth
• Patient's insurance information if applicable, including:
  • Name of insurance provider
  • Insurance policy number
  • Phone number for the insurance company
• CPT code for the procedure or surgery

Location where the service or procedure will take place (Note: For surgeries/procedures taking place in an Ambulatory Surgery Centers, we will provide an estimate for physician fees.  The locations will need to be contacted directly to receive an estimate of the facilities fees. 

• Holly Springs Surgical Center - 919-762-4025
• WakeMed North Raleigh Surgery Center - 919-867-6101
• WakeMed Surgery Center - Cary - 984-245-2650
   

Estimates are best approximations for the cost of care, but each patient is different and needs may change during treatment.  

However, we try our best to provide an accurate and complete estimate based on your insurance status/benefits. There are a few things we cannot provide that are important for you to get a full picture of the potential cost of your care.

• We are unable to provide an estimate for any costs associated with unknown or unexpected costs that may arise during treatment.
• Your WakeMed estimate will only include services provided by WakeMed caregivers providing services in a WakeMed location. 

Some providers who work in a WakeMed location are not employed by WakeMed, including – 

Emergency medicine physicians and APPs

• Wake Emergency Physicians 919-350-8501

Anesthesia physicians and APPs 
Surgeries performed after October 1, 2023

• East Carolina Anesthesia Associates (ECAA) - 317-503-1327

Pathology/laboratory testing services 
Raleigh Pathology Laboratory Associates (Pathologist Services)

• Service before 11/1/21 – 919-350-7888
• Service 11/1/21 and after call APS at 800-284-9806

Radiology/imaging reading/interpretation services

• Raleigh Radiology (Imaging Interpretation Services) – 919-342-0340
   

WakeMed cannot estimate these fees. Contact the facility directly:

• Capital City Surgical Center: 919-322-4800
• Holly Springs Surgical Center: 919-762-4025
• WakeMed North Raleigh Surgery Center: 919-867-6101
• WakeMed Surgery Center – Cary: 984-245-2650

• Review the details for incorrect services, codes or insurance information.
• Send us a message in MyChart or call us at 919-350-8359 to confirm how the estimate was calculated.

• Check with your insurance to verify your expected out-of-pocket cost.
• Ask about missing costs like labs, anesthesia or out-of-network providers.
• Request a revised estimate if anything is updated.

Estimates aren’t final bills — you have the right to ask questions and get clarity.
 

Estimates are best approximations for the cost of care, but each patient is different and needs may change during treatment. This means that estimates are not guaranteed to match the final cost of care.

If your bill does not match your estimate, and you have questions, here are a few steps you may want to take.

• Compare the estimate and bill to spot differences in services or charges.
• Call the provider’s billing team and ask for a detailed review.
• Check your Explanation of Benefits (EOB) from your insurer.
• Learn about added or separate fees (labs, anesthesia, out-of-network providers).

Of course, we are committed to ensuring billing accuracy and helping you understand your bill. If you have questions, please contact us by sending our billing customer service team a message in MyChart or call 919-350-8359.

If you’re uninsured or paying out-of-pocket, you will receive a Good Faith Estimate before scheduled care. (Learn more about Good Faith Estimates.)

We also do our best to provide an estimate for all patients prior to receiving care automatically. If you do not receive an estimate from us automatically, please do not hesitate to contact us directly by sending us a message in MyChart or calling 919-350-8359.

Health care billing is complicated and there are numerous things that may impact the accuracy of an estimate.

Some of these include:

• Insurance details — deductible, coverage or network status changes
• Unexpected services — additional tests, procedures or complications
• Provider mix — out-of-network clinicians (e.g., anesthesia, lab, imaging)
• Coding differences — final billing codes may vary from initial assumptions
• Timing changes — benefits or eligibility may change before care is delivered

Bottom line: Estimates are based on expected care — actual costs may change if your treatment or coverage changes.
 

•    You’ll receive a Good Faith Estimate of expected charges before your care
•    The estimate reflects self-pay pricing (often different from insurance rates)
•    It should include an itemized list of services and related costs
•    You may qualify for Medicaid or financial assistance programs that can lower your costs
•    Discounts and payment plans may also be available
•    If your final bill is $400+ higher than the estimate, you can dispute it
Bottom line: Without insurance, your estimate is more detailed and protected — and you may have options to reduce what you will owe.
 

Estimates are based on similar historical cases, but costs may vary depending on:

• Exact procedure performed
• Location of care
• Changes in your condition or treatment plan

• Anytime — you can ask for an estimate before scheduling or receiving care
• At scheduling — providers often create estimates when your service is booked
• Before planned services — especially for procedures, tests, or surgeries

If you’re uninsured or paying out-of-pocket, you’re entitled to a Good Faith Estimate:

• When you schedule care at least 3 days in advance, or
• If you request one, even before scheduling

Bottom line: You can request an estimate at any time—but the earlier you ask, the more accurate and helpful it will be.