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Virtual Visits

Comfort and convenience — that's what we want for our patients. At MyCare 365, we are happy to schedule virtual visits for established Primary Care patients located in North Carolina when the consultation can be appropriately managed virtually.

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Woman doing a virtual visit with a doctor with a tablet

Scheduling a Virtual Visit

Patients can call the office or schedule via WakeMed MyChart. You will receive any electronic check-in paperwork through MyChart and should fill it out and submit it. Patients should complete e-check-in forms to include demographic verification, insurance information, copay and any questionnaires that may have been assigned depending on the reason for the visit. A clinical staff member may also call you prior to your appointment to get any additional, helpful details to ensure your virtual visit is beneficial and gets to the heart of your concerns.

A virtual visit will not be scheduled as an initial visit for those who are not established patients. Typically, a virtual visit is 15-20 minutes but can last up to 30 minutes.

Woman that is sick on her phone doing a virtual visit.

What We Can See in a Virtual Visit

  • Back pain
  • Chronic disease management
  • Cold, flu and allergies
  • Follow-up appointments
  • General health questions
  • Medication management
  • Minor urgent care
  • Mental health issues or questions
  • Pediatric fever or advice
  • Rashes and other skin problems
  • Smoking cessation
  • Sports injuries

What We Can't See in a Virtual Visit

  • Provider discretion is necessary for prescribing controlled substances (ie. Adderall).
  • Diagnostics, such as labs and imaging, can be ordered but would have to be completed in-person.
  • We typically do not complete annual/sports physicals or annual wellness visits virtually.

Billing and Insurance 

Virtual visits are billed as virtual appointments through insurance. Check with your insurance company to ensure virtual visits are covered and for any copays, which should be the same as or close to your copay for a primary care visit.