Surgical Schedulers' Toolkit
We appreciate you choosing WakeMed for your surgical cases. This toolkit has been created to help you navigate the scheduling patient registration process. We hope you find the information easy to access and use.
Direct Phone Numbers:
- Raleigh/North PAT Clinic: 919-350-4129
- Cary PAT Clinic: 919-350-2437
Direct Fax Numbers:
- Raleigh Campus: 919-350-7554
- Cary Hospital: 919-350-2285
- North Hospital: 919-350-6892
Contact Us
If you have questions or need additional information, please call OR Scheduling:
Financial Clearance Alert (as of March 2024)
Below are known errors for specific payers
If you encounter new issues, please reach out to Financial Clearance.
Payer
Issue
BCBS NC MAP
Carelon may show WM as OON – BCBS NC has provided an exception for these instances with proper documentation until 3/31 when issue should be resolved
Surgery Scheduling Resources
Access More Surgery Scheduling Resources
Registration & Financial Information Resources
View Financial Clearance Tip Sheet. Review more information about insurance verification/authorization. Questions and Concerns regarding insurance verification/authorization Careline: 919-350-2273, Option 1 for surgery |  |