Case Management Resource Central
Welcome to the WakeMed Case Management Resource Site. Many of the resources included in the following information link directly to the community organizations. Other links will open .pdf resources.
Service: Adult Protective Services
Contact the county where patient resides to report abuse, neglect or exploitation of an elderly or disabled adult. (919-831-6311 after 5p, weekends & holidays) Wake County-after hours report can be given to the CPS worker on call at 919-723-6776
Division of Health Service Regulation
Complaint intake unit that receives and investigates complaints regarding the care and services provided to patients/residents/consumers of health care facilities/agencies/homes. Includes skilled nursing and adult care homes & group homes.
Service: Animal Control
For situations requiring the response of a animal services officer, please contact the Sheriff's Emergency Communications center at 919-560-0900
Franklin County Animal Control
For all animal bite reports, call the Franklin County Sherriff's office at 919-496-2186
Granville County Animal Control
To report a animal bite during normal business hours please call 919-693-6749, after hours/weekends please contact the Granville County Sherriff's office at 919-693-3213
To report a animal bite during normal business hours call 910-894-2952, after hours/weekends please contact the Harnett County Sheriff's Office at 910-893-9111
Johnston County Animal Control
To report an animal bite during normal business hours please call 919-934-8474, after hours/weekends please contact the Johnston County Sherriff's office at 919-989-5010
To report a animal bite during normal business hours please call 252-459-9855, after hours/weekends please contact the Nash County Sherriff's office at 252-459-1511
Call must be made to the jursdiction that covers the current location of the animal. The main contact number for Wake County locations outside of Raleigh, Cary, Holly Springs or Garner is 919-212-PETS.
Service: Assisted Living/Rest Home (Wake County)
Assisted Living Facilities List
This is a printable list that can be provided to a patient.
Child Protective Services
To report the abuse or neglect of a child call the county DSS where the patient resides during normal business hours. (919-831-6311 after hours, weekends & holidays) In Wake County the after hours CPS worker can be contacted directly at 919-723-6776.
Service: Chronic Pain
Chronic Pain Outpatient Resources
This is a printable list of clinics that can be provided to patients who need chronic pain management.
Service: Dental Resources
Dental clinic serving the low income, uninsured. Patients must be referred from Alliance Medical Ministry, Healing Transitions, The Open Door Clinic, The Miriam Clinic, Raleigh Rescue Mission or the Salvation Army.
Sliding scale fee based on income and family size, minimum co-payment for the uninsured is $40.00, accepts Medicaid at $3.00 minimum co-payment.
Patient must go through an application process, then monthly drawing and screening prior to becoming a patient, fees for service will apply.
Service: Domestic Violence
Click on link for 24-Hour Crisis Line.
Domestic Violence - Johnston CO
Click on link for 24-Hour Crisis Line.
Click on link for 24-Hour Crisis Line.
Domestic Violence - Franklin CO
Click on link for 24-Hour Crisis Line.
Families Living Violence Free - Granville County
Click on link for 24-Hour Crisis Line
My Sister's House - Nash County
Click on link for 24-Hour Crisis Line
Service: Durable Medical Equipment Companies
DME Listing (excel file)
Printable list of DME Companies.
Service: Emergency Shelters - For Children
Shelter for young people ages 10-17. Located at 508 West Morgan Street, Raleigh
Service: Emergency Shelters - For Families
Short term shelter for couples with or without children or single women with children. Pt must call 919-832-6024 or present to 903 Method Road, Raleigh for intake Monday-Thursday 9am-5pm
Nine family rooms available, referrals accepted. Contact number 919-682-0538
Service: Emergency Shelters - For Men
Shelter & 3 meals a day to help the homeless in the Raleigh-Durham area get back on their feet. If you present to the Durham Rescue Mission for shelter, you will not be turned away. Please call 919-688-9641 ext. 5050 for the address and instructions.
You will be given a bed the first night you arrive. After that, you are put on a lottery list. Shelter is open to any male in need of shelter on “White Flag” nights.
Please call 919-934-9257 for availability and directions. Must have photo ID. They do accommodate extra people on “White Flag” evenings and may be able to assist with transportation to the shelter.
36 beds for patients willing to enter a substance abuse treatment program. Open 7 days a week on a first-come, first-serve basis. Call: 919-838-9800 for bed availability. They do accommodate extra people on “White Flag” evenings.
Housing for single men. Capacity 40. Shared living space. $60 per week. Dinner provided.
Service: Emergency Shelters - For Women
Shelter & 3 meals a day to help the homeless in the Raleigh-Durham area get back on their feet. If you present to the Durham Rescue Mission for shelter, you will not be turned away. Please call 919-688-9641 ext. 5050 for the address and instructions.
There is a waiting list except for “White Flag” nights. PT must call 919-833-1748 to place name on list. *White Flag: evenings when temp. is below freezing or below 38 degrees w/precipitation-NO ONE WILL BE TURNED AWAY
If pts are in need of shelter due to DV, the pt must call 919-828-7740 for interview. If they deem that the pt is appropriate for emergency shelter they will establish a plan and communicate it to the pt and/or person providing care to the pt.
Located at 1863 Capital Blvd in Raleigh. Please call 919-834-6733. Shelter is open for all women and children (NO BOYS >10) *White Flag: evenings when temp. is below freezing or below 38 degrees w/precipitation-NO ONE WILL BE TURNED AWAY
Please call 919-934-9257 for availability and directions. Must have photo ID. They do accommodate extra people on evenings with severe weather and may be able to assist with transportation to the shelter.
Client must be at the Women's Center (112 Cox Ave Raleigh) by 3pm in order to see if any beds are available. Beds are currently assigned by a lottery system. Substance abusers willing to participate in their treatment program are first priority.
30 shelter beds for women available, referral needed. Contact number 919-682-0538. White flag nights recognized.
Service: Family Care Homes (NC)
A comprehensive list of all family care homes including addresses and phone numbers licensed by the state of NC.
Service: Financial/Crisis Assistance
Assistance with utility bills for Wake Forest, Youngsville and Rolesville residents only. Must present in person Tuesdays 9am-11:30am or Thursdays from 12pm-3:30pm. Bring bill and identification. Eligible 1 time every 12 months.
Assistance with utilities or rent/mortgage for residents of Cary or Morrisville only. Patients must present for eligibility Monday-Friday 10-1, extended hours on Tuesday until 3. Located at 187 High House Road Cary NC 27511
Edenton Street United Methodist ChurchPatients must call Amy Hoglund at 919-832-9530 to set up a appointment to be assessed for financial assistance.
FACES: Family and Community Empowerment Services
FACES help Wake County residents of Fuquay-Varina (27526) and Willow Spring (27592) during financial emergencies. Applications are taken from 9:00am to 11:45am Tuesday and Thursday mornings, first come and first serve.
Patients must call 919-833-4070 for an appointment Tuesdays starting at 9:30 until appointments are filled.
For residents of Garner and zip codes 27603 and 27610 needing assistance with rent, utilities or clothing. Open for intake Monday through Friday 9AM-12PM. Located at 560 Village Court Garner, NC 27529
Serving individuals in the following zip codes: 27604, 27609, 27612, 27613, 27614, 27615 and 27616. Ministry is located at 9650 Strickland Road Raleigh NC 27615. Open Mon thru Thurs 10am-1pm & Mon and Thurs 1pm to 4pm. See website for required documents.
Oak City Cares Multi-Services Center
Coordinated Intake and Assessment Center/Entry Site for services for homeless individuals. Basic needs such as showers, laundry facilities, computer access, mail services and meals on the weekend cab be accessed here. Located at 1430 S. Wilmington Street Raleigh
Financial assistance for utilities and rent. You must call 919-834-6733 on Friday mornings between 8 and 9am to make an appointment.
Please see website for specific instructions.
Emergency housing and eviction assistance.
Wake County Human Services - Service Intake
Energy Assistance available. Must present in person to WCHS @ 220 Swinburne Street Raleigh. It is suggested to be in line by 7:30am.
Serving the Apex, Holly Springs, New Hill and Friendship Communities only. Open Monday-Thursday 10AM-12:30PM for intake/eligibility at 103 East Chatham Street Apex NC.
Wake County Cornerstone Center
Offers information and referrals for homeless individuals, mental health outreach and engagement and employment counseling. Other services include free laundry facility, shower facilities, community voicemails and temporary mailing addresses, Traveler's Aide.
Service: Food Resources
Downtown Raleigh restaurant located at 300 W. Hargett St where you may pay what you are able to afford for a table or volunteer for meals.
Patients may present to 700 Brooks Avenue, Raleigh the 2nd and 4th Saturdays of each month from 9am-noon. No referral required.
Catholic Parish Outreach - Food Pantry
Pt must have a referral to receive a 1 week supply of groceries. Please page WakeMed Raleigh ED SW at 919-393-5993 for referral. Patient must be resident of Wake, Franklin or Johnston County. Families are eligible once every 30 days.
Food pantry located in Cary, NC open Monday-Friday from 10am-1pm. Please see website for documentation requirements.
Willow Springs and Holly Springs residents only. Located at 216 W. Academy Street, Fuquay Varina and open Tuesdays 9am-11:45am and Thursdays 3pm-5:45pm
For residents of Garner and zip codes 27603 and 27610 needing assistance with food. Open for intake Monday through Friday 9AM-12PM.
Referral required. Please page WakeMed Raleigh campus social worker at 919-393-5993 for paper referral. Once referral is received, patient must then call 919-829-8048 to schedule an appointment.
The Food Pantry is open twice a month - on the first and third Saturday of every month. During the month of Ramadan the Food Pantry is open every Saturday.
North Raleigh Ministries - Food Market
Serving individuals in the following zip codes: 27604, 27609, 27612, 27613, 27614, 27615 and 27616. Ministry is loacted at 9650 Strickland Road Raleigh NC 27615. Open Mon-Thurs 10am-1pm & Mon & Thurs 1pm to 4pm. See website for required documents.
Free hot meals Monday-Friday 11am-Noon and Saturday and Sunday 10:30am-11:15am. Evening meals daily from 6pm-7:30pm. The meal site is located at 121 Hillsborough Street, Raleigh. No referral required.
Provides food on Tue & Thurs at 1pm. Families or individuals may make appt. up to 2 weeks in advance. Assistance is limited to 25 households per day. Participants receive 1-3 bags of groceries. May receive food assistance once every 3 months.
Clients must be residents of Rolesville, Wake Forest, Youngsville or surrounding areas. Food Pantry is open 8:30am-Noon on Mondays and Wednesdays.
Wake County Food Resource List
Printable list of resources/locations that can assist Wake County residents in supplementing their food needs.
Western Wake Crisis Ministry Food Pantry
Food pantry open to Apex residents only. Open Monday-Thursday 10AM-12:30PM for intake/eligibility at 103 East Chatham Street Apex NC.
Food available Tuesdays, Wednesdays, Fridays and Saturdays from 9:30-11:30. No referral required
Statewide Food Pantry database.
Service: Health Clinics - Free & Reduced
Johnston County Health Clinics
Listing provided by Capital Care Collaborative of non-profit medical clinics in Johnston County.
Listing of free and low cost health clinics in Wake County.
Wake County Health ClinicsListing provided by Capital Care Collaborative of non-profit medical clinics in Wake County.
Service: HIV/AIDS Resources
Alliance of Aids Services Carolina
Alliance provides HIV/STI testing, referrals to HIV/STI treatment, free condom/lube, health education and navigation to PrEP. Alliance supports People Living with HIV by operating a food pantry, providing emergency hotel/motel vouchers and referring to community resources. Our number is 919-834-2347.
Wake Co Human Services-Health Services Clinic A
Diagnoses and treatment of sexually transmitted diseases, HIV testing and counseling, medical care and social services for people with HIV/AIDS, educational information. Located at 10 Sunnybrook Rd, Raleigh next to main WakeMed campus.
Service: Home Health Agencies
Listing for Home Health - Wake County
Listing for Home Health - Durham County
Listing for Home Health - Franklin County
Listing for Home Health - Harnett County
Listing for Home Health - Johnston County
Service: Homeless Resources
Coordinated Entry is a starting point to help individuals and families experiencing a housing crisis access community resources. Start by calling 919-861-1195.
Wake County Housing Resource List
A extensive listing of resources available in Wake County including places to access basic needs such as shelter, food, etc.
Service: Hospice
Hospice Agency Listings for Durham County
Hospice Agency Listings for Franklin County
Hospice Agency Listings for Harnett County
List of all inpatient hospice homes in NC. Note there is nothing far west or in eastern NC.
Hospice Agency Listings for Johnston County
Hospice Agency Listings for Wake County
Service: Licensed Facilities
This site contains a complete database and downloadable lists of all licensed facilities in North Carolina including adult and family care homes, home health agencies, hospitals, mental health facilities and long term care facilities.
Service: Medical Respite
Southeastern Heathcare of NC, Inc.
Southeastern Healthcare provides adult day health care, overnight respite care, home health care and psychosocial rehabilitation for seniors and disabled adults. Contact 919-212-8580.
Service: Medication Resource Information
Residents of Cary or Morrisville only. Patients must present for eligibility Monday-Friday 10am-1pm. Extended hours on Tuesday until 3pm. Located at 187 High House
For residents of Garner and zip codes 27603 and 27610 only. Open for intake Monday through Friday 9AM-12PM. Located at 560 Village Court Garner, NC 27529.
This website allows you to enter a patients zip code and medication name. It will show the cost of the medications at different pharmacies and include any coupons that are available.
This service provides limited, one time annual monetary contribution and community resource information to low income adults with a significant health care crisis.
$4 Formulary List
Patients must present in person to 1390 Capital Blvd Raleigh Mon-Fri 9AM-1PM for intake/eligibility. Patients with private ins. and/or Medicare & need assistance w/co-payments for meds are considered on a case to case basis. Narcotic meds not filled.
$4 Formulary List
Western Wake Crisis Ministry-Meds
Serving the Apex and Holly Springs Communities only. Open Monday-Thursday 10AM-12:30PM for intake/eligibility at 103 East Chatham Street Apex NC.
Publix Pharmacy Free Medication Program
Many free medications including hypertension medications and antibiotics. Visit website to see list and take prescription to nearest Publix pharmacy for free meds.
Service: Mental Health - Outpatient & Crisis
A Parent's Guide to Suicide Prevention
A parents guide for suicide prevention among high school and college aged students.
Available 24/7 to assess mental health and substance abuse treatment needs. Residents of Wake, Johnston, and Durham Counties may call 1-800-510-9132 for outpatient referrals and treatment options.
Community Mental Health Provides for Spanish Speaking Patients
This is a printable document listing local outpatient mental health providers who accept Spanish Speaking clients.
Mental Health and Addiction Guide
Comprehensive guide that covers mental health/substance abuse disorders and when to seek treatment. It also discussess how to pay for services.
Open access appointments where a person can get an assessment and see a doctor within the same visit. Walk in hours and locations listed on website. Please note there will be a wait of at least one hour or more.
Piedmont Behavioral Health Services
Outpatient Psychiatric Services offers DBT Groups, Individual Therapy, Substance Abuse and Partial Hospitalization for both children and adults. The Partial Hospitalization Program (PHP) can be a very useful option for clients who do not need Acute Inpatient stay but need more intensive help than the outpatient care. They accept all major commercial insurances and offer same day outpatient appointments for both medication management and therapy.
Printable document that lists all alternatives for Wake County residents that are experiencing a mental health or substance abuse related crisis
Service: Palliative Care
Palliative Care - Chatham County
Listing for Palliative Care - Chatham County
Palliative Care - Cumberland County
Listing for Palliative Care - Cumberland County
Palliative Care - Durham County
Listing for Palliative Care - Durham County
Palliative Care - Edgecombe County
Listing for Palliative Care - Edgecombe County
Palliative Care - Franklin County
Listing for Palliative Care - Franklin County
Palliative Care - Granville County
Listing for Palliative Care - Granville County
Palliative Care - Harnett County
Listing for Palliative Care - Harnett County
Palliative Care - Johnston County
Listing for Palliative Care - Johnston County
Listing for Palliative Care - Lee County
Listing for Palliative Care - Nash County
Palliative Care - Onslow County
Listing for Palliative Care - Onslow County
Palliative Care - Sampson County
Listing for Palliative Care - Sampson County
Palliative Care - Vance County
Listing for Palliative Care - Vance County
Listing for Palliative Care - Wake County
Service: Pregnancy Termination
Pregnancy Termination Resources
May be printed and provided to patient if requested.
Service: Senior Resources
Center for Volunteer Caregiving
Volunteer service agency that provides transportation, respite care, phone calls, light housekeeping and yard work.
Senior/Aging services for Durham County residents
Division of Aging & Adult Services
A comprehensive website by the Division of Health and Human Services for adults, persons with disabilities, and their families that provides community-based opportunities, services, benefits, and protections
Adult Day Care Services
Wake County residents can call 919-872-7933 for a phone intake to see what services they may be eligible for.
Resources for Seniors Total Life Centers
Adult Day Care Services
Senior Community Care of NC is a in home health program for seniors living at home in either Wake, Durham or Granville Counties who meet skilled nursing level of care but want to remain at home.
Wake County Human Services-Senior-Adult Services
Entry portal for information regarding senior service offerings in Wake County.
Services: Sexual Assault/Domestic Violence
Agency that provides safety, support, and awareness to Durham County victims of rape/sexual assault. Website lists 24 hour crisis line and the services offered.
Families Living Violence Free Granville County
Agency that provides safety, support, and awareness to Granville County victims of rape/sexual assault. Website lists 24 hour crisis line and the services offered.
Agency that provides safety, support, and awareness to Johnston County victims of rape/sexual assault. Website lists 24 hour crisis line and the services offered.
Interact - Solace Center of Wake County
United Way agency that provides safety, support, and awareness to Wake County victims of domestic violence and rape/sexual assault. Website lists 24 hour crisis lines and information about the Solace Center.
Agency that provides safety, support, and awareness to Nash County victims of rape/sexual assault. Website lists 24 hour crisis line and the services offered.
NC Statutes for Rape & Other Sex Offenses
Listing of sexual assault laws in North Carolina
Agency that provides safety, support, and awareness to Harnett County victims of rape/sexual assault. Website lists 24 hour crisis line and the services offered.
Safe Space Inc of Franklin County
Agency that provides safety, support, and awareness to Franklin County victims of rape/sexual assault. Website lists 24 hour crisis line and the services offered.
Service: Skilled Nursing Facilities
Nursing Home Listing for Durham and Orange Counties
SNF Franklin - Granville - Harnett - Johnston - Lee County
Nursing Home Listing for Franklin, Granville, Harnett, Johnston, and Lee Counties
Nursing Facility Listing for Wake County
Service: Social Services by County
Contact information for all services offered by the Department of Social Services in that county.
This is a large document that contains multiple resources available to Wake Co. residents. View the table of contents to find specific resource information. Feel free to print pages relevant to the patient.
Franklin County Resource Guide
This document that contains multiple resources available to Franklin Co. residents. Feel free to print pages relevant to the patient
Johnston County Resource Guide
This is a large document that contains multiple resources available to Johnston Co. residents. View the table of contents to find specific resource information. Feel free to print pages relevant to the patient.
Service: Substance Abuse - Outpatient and Crisis
Alliance Behavioral Health Care
Call 1-800-510-9132 for referral information for any Wake, Durham, Johnston or Cumberland County resident without medical insurance.
Arbor Counseling Services- Raleigh
Arbor Counseling Services is an outpatient counseling service in Raleigh that specializes in mental health and substance abuse services.
The Carter Clinic offers substance dependence counseling and Suboxone treatment for adults, children, adolescents and families. Offices located in Raleigh, Fayetteville and Smithfield.
Carolina Community Support Services-Durham
Carolina Community Support Services serves adult, children and families struggling with substance abuse and/or mental health issues.
Cottage Healthcare is a treatment facility in Raleigh which specializes in mental health and substance abuse services. They provided outpatient and partial hospitalization/ day treatment options. Payment is accepted through self payment, Medicaid and state insurances.
Open access appointments where a person can get a assessment and see a doctor within the same visit. Walk in hours and locations listed on website. Please note there will be a wait of at least one hour or more. Also serves adolescents.
Fellowship Health Resources, Inc. is a non-profit organization providing services to individuals with mental illness and/or addiction disorders. They offer a substance abuse intensive outpatient program.
Facts about Drinking and Driving
This website provides information about drinking and driving laws and state limits as well as links to support networks for substance abuse and DUI.
First Step Provides alcohol and drug abuse assessments, counseling, intensive outpatient and DWI services for adults and adolescents. They have office locations in Raleigh, Durham, Cary and Garner.
Full Life Counseling and Recovery
Local counseling agency that serves middle income families and offers substance abuse "pre treatment" assessments, individual and family counseling and recovery groups.
Open access appointments where a person can get a assessment and see a doctor within the same visit. Walk in hours and locations listed on website. Please note there will be a wait of at least one hour or more. Also serves adolescents.
Johnston Counseling provides alcohol and drug abuse assessments and counseling for adults in Johnston County. They have office locations in Clayton and Smithfield.
MyLife offers alcohol and opiate treatment and recovery.
Mobile Crisis Services - All NC Counties
Anyone may request crisis or emergency services in North Carolina for mental health, substance abuse, and intellectual/developmental disabilities issues. Please visit this
NC Recovery Support Services offers multiple different outpatient addiction treatment options, mental health services and counseling. They have offices located in Raleigh and Clayton.
Raleigh Methadone Treatment Center
Offers outpatient drug treatment, individualized detoxification, counseling and methadone maintenance. Located off Oak Park Road in Raleigh.
Open access appointments where a person can get a assessment and see a doctor within the same visit. Walk in hours and locations listed on website. Please note there will be a wait of at least one hour or more.
Lists substance abuse resources available in Raleigh.
Walk In Appointments 9:00-3:00 Monday and Wednesdays. Call 919-724-4322 to schedule an appointment. Spanish speaking providers available.
Service: Transportation Resources
Application for reduced fee public transportation for disabled persons.
Service: Veteran’s Resources
One stop webpage for services and resources for active military. Free, confidential, non medical counseling. Also offers many specialty services for active military and family including health and wellness, financial and legal services.
Raleigh VA Primary Care Clinic
Located at 23 Sunnybrook Road, Raleigh. To be seen at the clinic, the veteran needs to register at the VA Medical Center, they will then be assigned to the clinic. They do not see "walk ins".
Raleigh VA Mental Health Services Clinic
Located at 23 Sunnybrook Road, Raleigh. To be seen at the clinic, the veteran needs to register at the VA Medical Center, then they will be assigned to the clinic.
Hospital located at 508 West Fulton St. Durham NC Contact number 919-286-0411 or 1-888-878-6890. Contact number for the social services department is 919-286-6974.
Healthcare for the Homeless Veterans Program
To be eligible for this service the veteran must have been honorably discharged and have a DD-214 service discharge. This program provides outreach social work services including access to healthcare, mental health and substance abuse treatment, transitional housing, shelter, food and employment programs in Raleigh and Durham.
VA Homeless Program Outpatient Clinic-Raleigh
This program facilitates access to healthcare, mental health and substance abuse treatment, transitional housing, shelter, food, transportation and employment programs in Raleigh. The clinic is located at 3305 Sungate Blvd, Raleigh and is open 8-12 on Fridays by appointment only. Call J. Tyler at 919-286-0411 ext 2162 for an appointment.
Emergency line if a veteran is having thoughts of harming themselves or others.
Contact information for Veteran's Housing and Support Services.
All-inclusive resource guide for veterans, survivors and their dependents living in NC.
Volunteers of America - Veteran's Housing and Support Center
Service agency for homeless veteran's that aides in obtaining affordable housing and locating employment. Raleigh office is located at 2321 Crabtree Blvd Ste220 Raleigh NC 27601 # 919-831-9042