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At WakeMed, our goal is to provide outstanding and thoughtful care to all who seek our services. We follow the American Hospital Association's billing and collection principles to:
WakeMed realizes that the cost of health care is a concern for our patients. Any member of our financial staff will be glad to discuss payment arrangements with you or your designated responsible party.
To help you when making decisions, our registration staff can provide you with an estimate of the charges associated with the treatment and services you are expected to receive.
You may also inquire by phone using our Estimate Line at 919-350-7808. Please keep in mind that this is only an estimate. Actual charges may vary, depending on the treatment your physician orders for you. You are encouraged to ask us any questions relating to the services you may receive.
Following treatment you will receive a summary statement of the charges incurred while you were a patient. These charges will only reflect WakeMed's portion of the services. You may receive separate bills from physicians and other providers involved in your care. This summary statement of charges will be followed by additional notices requesting payment of the bill, and outlining your options for doing so.
WakeMed offers self-pay and uninsured patients an automatic 50% discount for services not covered under any other pre-arranged discount or for which a third party may have responsibility. This discount will be automatically applied to your bill. This discount only applies if there is no other source of payment, such as health insurer or a third party who is or may be liable for your medical expenses.
Eligibility for Medicaid or other Government Assistance
WakeMed provides financial counselors that can help you determine if you may be eligible for Medicaid, or other government assistance.
They are available to all patients upon request throughout or following the time you receive care.
Do I Qualify for Financial Assistance to Pay My Medical Bills?
WakeMed continues to offer help to patients who:
Supporting documentation (pay stubs, tax returns and other information requested by the patient's WakeMed financial analyst) must also be included with the application in order for it to qualify as complete.
Eligibility CriteriaPatients who apply for financial assistance to pay for medical bills must meet certain criteria to be eligible for the WakeMed program. Eligibility criteria include:
WakeMed financial analysts help patients determine their eligibility. Patients must meet all of the above criteria in order to qualify for financial assistance.
How the Federal Poverty Guideline Works
Example: If two people live in the home, the total household income must be below $39,325 in order to qualify for financial assistance with medical bills. If just one person in the home has an income, then we just look at that single income as the total household income. If both people have incomes, we add them together to get the total household income.
We Are Here to HelpAt WakeMed we are committed to caring for all individuals, regardless of their ability to pay. Please do not let the fear of not being able to pay your medical bills interfere with seeking care at a WakeMed facility for a medical problem. It is proven that many medical issues, if left untreated, can worsen and require a higher level of care, recovery time and cost than if they are treated early.
Help is available. If you would like to discuss financial assistance with your medical bills with a WakeMed Financial Analyst, please call 919-350-8359.
Financial Assistance Applications
Financial & Charity Care Policies
Read WakeMed's Patient Billing Information & Financial Policy English | Spanish
Read WakeMed's Charity Care Policy English | Spanish
Read WakeMed's Charity Care Policy Summary English | Spanish
Paying for service prior to Feb. 1, 2015? Use This Online System
3000 New Bern Ave.
Raleigh, NC 27610