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Annual Report

FY18 Annual Report

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Outcome Metrics FY18

  • Total volunteer hours contributed 134,492
  • Individuals participating in programs 1,376
  • Average # volunteers per month 736
  • FTE Equivalent  64
  • Salary Equivalent Indep Sec National 3,320,607
  • Salary Equivalent Indep Sec State 3,148,458
  • Salary Equivalent WM S09 2nd Quartile 1,981,067
  • Funds raised by Volunteer organizations 92,684
  • Funds contributed by Volunteer organizations 69,801
  • Adult Volunteer satisfaction annual survey results 85.37%

Operations Metrics FY18

  • College students participating in programs:190
  • Number of colleges represented:17
  • Volunteers employed by WakeMed:7
  • Candidates interviewed:428
  • New Volunteers completed placement processes:400
  • Volunteers oriented: initial and annual: 860
  • Special projects completed: 16
  • Active department based placements: 185
  • Departments served: 151
  • Hospitality Pets teams active: 32
  • Hospitality Pets visits to patients: 4,516
  • Evaluations/adult: distributed to departments: 433
  • % Evaluations/adult: Completed: 97%
  • Patient Relations Visits: 1,591
    * NC dollar value: $23.41

Where Our Volunteers Serve

  • Total System Volunteer Hours: 134,492
  • Total Departments Served: 151
  • Locations: Raleigh Campus, Cary Hospital, North Hospital, Apex Healthplex, Brier Creek Healthplex, Garner Healthplex, WakeMed Physician Practices offices, the Business Center, Corporate Center, Cambridge Village of Apex, and Outpatient Rehab at Kraft Family YMCA.

Hospitality Pets

This year 32 teams averaged 376 visits to patients a month for a grand total of 4,516 visits. Pet/person teams have made more than 93,389 visits since the program started in 2000.


Our sewing volunteers contributed 69,642 hours to complete baby hats, huggables, and many other handmade items. Our volunteers and friends in the community have contributed many hours of love and care to knit, crochet, sew, quilt and stuff this year.

Volunteer Dollars: Working Hard for Our Mission

The Volunteers raised funds through vendor sales, online uniform sales, Blossoms for Life (honors/memorializes a loved one at Cary Hospital), WakeMed Gives (employee giving campaign) and infant photo contracts. The Volunteers used these dollars to support programs and initiatives for patients, families, WakeMed departments and employees. This past year, the Volunteers contributed $69,801. As members of the WakeMed family, the work of the Volunteers is helping us achieve both our mission and vision for the community in several ways.

Read Our Complete Volunteer Annual Report