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Star Ratings - Described

About our Patient Satisfaction Surveys

WakeMed is committed to helping you make important decisions about your health care by providing information you may find valuable. One important way we are doing this is by publishing Star Ratings and comments for WakeMed Physician Practices providers who care for patients in our practices throughout the community. Seeing ratings and comments about how other patients feel about their experience could help you feel more confident in choosing the right provider.

How Are Ratings and Comments Obtained?

We partner with Professional Research Corporation, an independent research firm that works with hospitals and physician practices across the country, to administer patient satisfaction surveys to patients shortly after their appointments.

The data is collected by a survey that is emailed to all patients following their office visit with a provider. It asks for input on a variety of attributes. By using an external vendor to collect this data, we can be assured that the information we provide is not biased.  

How Are Star Ratings Calculated?

The Star Rating is calculated based on responses to a question that asks patients to rate their overall experience with the provider.. The question reads:

Using any number from 0 to 5, with 5 being excellent, what number would you use to rate this provider?

The Star Rating you see on our website represents the average score a provider received for this question over the past 12 months, as long as the provider has more than 30 ratings during that time frame. 

Why Doesn’t a Provider Have a Star Rating?

Star Ratings are only displayed for providers who have accumulated 30 or more survey responses during a 12-month period. This ensures the data presented is statistically valid. In addition, we are not presenting data for our hospital medicine providers as they are not surveyed in the same manner.

Are All Reviews Posted?

The reviews that appear on provider profiles are taken directly from the Professional Research Corporation’s surveys. We display reviews over a rolling 12-month period. While we are committed to publishing comments as they are received, we also maintain a rigorous process to review and remove comments that are profane, libelous, unrelated to the provider, include specific health information, or violate patient privacy. Published comments are not edited in any way. 

Share Your Feedback

If you have received treatment by a WakeMed provider, we encourage you to share your feedback when you receive your survey. You may also, contact us at info@wakemed.org or the contact us link from the website.