Paying Your Bill FAQs

I have a question about my WakeMed bill. Who can I contact?

WakeMed provides customer service by phone at 919-350-8359 or toll free at (877) 498-4490.  The call center business hours are Monday - Friday 8 am - noon and 1 pm - 5 pm.

On-site customer service is available at two of the WakeMed campuses:

WakeMed Raleigh Campus
Customer service representative located in Patient Registration area.
On-site business hours are Monday-Friday 8 am - 4:30 pm

WakeMed Cary Hospital
Customer service representative located in the Business Office area.
On-site business hours are Monday-Friday 8 am - 4:30 pm


Can I get an estimate of the charges associated with the treatment and services I expect to receive?

To receive an estimate of charges, call 919-350-7808. Listen carefully to the menu options and choose the one that best meets your needs. Please keep in mind that this is only an estimate. Actual charges may vary depending on the treatment your physician orders for you.

Will WakeMed file my insurance?

WakeMed will file your insurance as a courtesy. Please review your policy for pre-admission and managed care plan requirements. It is your responsibility to ensure that all pre-approval requirements are met.

When will I be billed and what will be included?

WakeMed bills each encounter as a separate account and you can have multiple accounts for any one date of service or visit. When the balance due on an individual account is determined to be patient responsibility, a statement will be sent to the responsible party. As new accounts become patient responsibility, they will be added to your monthly statement.  WakeMed sends a statement every 30 days, to the responsible party, when there is a balance due. Your statement will include accounts from both WakeMed Health & Hospitals and WakeMed Physician Practices.

How do I request an itemized statement?

Call WakeMed's customer service line at (919) 350-8359 and speak to one of our customer service assistants.  You will receive your statement within 5 to 10 business days of the request.

What types of assistance does WakeMed provide?

Uninsured/Self-Pay Discount

WakeMed offers self-pay and uninsured patients an automatic 50% discount for services not covered under any other pre-arranged discount or for which a third party may have responsibility. This discount will be automatically applied to your bill. This discount only applies if there is no other source of payment, such as health insurer or a third party who is or may be liable for your medical expenses.

Read WakeMed Uninsured Discount Policy

Eligibility for Medicaid or other Government Assistance

WakeMed provides financial counselors that can help you determine if you may be eligible for Medicaid, or other government assistance.

They are available to all patients upon request throughout or following the time you receive care.

Is financial assistance available?

Yes, to apply, print and mail the financial statement forms located on this web-site and return it to the address in the instructions. If you are unable to print the form, or want additional information prior to completing it, contact our customer service call center at (919) 350-8359. See additional information regarding your options for payment under the Financial Assistance page of this website.

Can I make payment arrangements on my remaining balance due?

Yes, any patient balances greater than $100 are eligible for payment in installments. Contact our customer service call center at (919) 350-8359 when you receive your first patient liability notice for details.

Where do I mail payments?

Send payments to:

PO Box 602195
Charlotte, NC 28260-2400

Send correspondence to:

PO Box 29516
Raleigh, NC 27626

Do you accept credit card payments?

We accept Visa, MasterCard, American Express and Discover. You can pay with a credit card at any point of registration, via WakeMed MyChart or by calling our customer service team at 919-350-8359.

How can I change my address and other billing information?

Change of Address: Complete the change of address form on the back of the payment coupon included with your billing notice and mail to WakeMed, or contact our customer service call center at (919) 350-8359 or change your demographic information by logging into WakeMed MyChart.

Updated Insurance Information: Contact our customer service call center at (919) 350-8359 or change your insurance information by logging into WakeMed MyChart.

What other providers may be included in my care at WakeMed, and how can I reach them?

Wake Emergency Physicians
(Emergency Physician Services)
1-800-868-4872

Wake Radiology Consultants
(Radiologist Interpretation Services)
919-787-7411

Raleigh Pathology Laboratory Associates
(Pathologist Services)
919-350-8277 

American Anesthesiology
(Anesthesiology Services)
919-873-9533

WakeMed Physician Practices
(Formerly Wake Specialty Physicians & WakeMed Faculty Physicians; Outpatient and Inpatient Physician Services)
Local: 919-350-8359 / Long Distance: 877-498-4490

 

WakeMed MyChart

  • Pay your bill online
  • View your medical record
  • Communicate with providers

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Paying for service prior to
Feb. 1, 2015?

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877-498-4490

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