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Patient Information

Welcome to WakeMed Physician Practices — Primary Care — Cary (formerly Parkway Primary Care), where our goal is to provide personal, quality care. We also encourage patients to become leading figures in their own health care and personal wellness activities. Because we want your time with us to be as enjoyable as possible, please review the directions to our office, the information about our doctors, our office hours, and the documentation and information you should bring with you to your upcoming appointment.


WakeMed Physician Practices — Primary Care — Cary Parkway
3701 NW Cary Parkway
Suite 301
Cary, NC 27513

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For your first visit, please review our Notice of Privacy Practices and bring the following items with you.

  • A copy of your insurance information
  • All of your medication bottles with you to each visit. This allows us to keep our records current and is especially important when physicians from other offices are providing medications for you.
  • Any old records including immunization records or documents from other physicians to your visit.

Subsequent Visits

  • Bring insurance information and all of your medication bottles with you.
  • Please note that if this is a follow-up appointment, the time is reserved specifically to monitor your medication use, and the schedule won't allow for discussion of other issues. You will need to schedule an additional visit for other problems.

Medication Refills

  • In general, your physician will prescribe enough medicine to last until your next visit. Once you start your last refill, it is time to contact our office. Please do not allow your medicine to run out. Plan on scheduling an appointment or calling at least 7 days before you run out.
  • Refills on controlled substances (i.e., narcotic pain medications) can be provided by your primary physician only, and must be obtained in person.
  • Antibiotic medications will not be prescribed by phone; your healthcare provider will need to examine you first.
  • Prescription refills will be handled during regular business hours only, ending at 3:30 pm. Requests received after this time will be handled the next business day.
  • The easiest and most efficient way to get prescription refills is to call your pharmacy. Call the pharmacy even if the bottle says no refills.



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WakeMed Physician Practices Primary Care practices have achieved the Patient-Center Medical Home Designation from the National Committee for Quality Assurance. To earn this designation, physician practices must offer:

  • A higher level of patient care and quality
  • Greater access to care with the availability of more same-day appointments
  • A coordinated team approach to meeting all of your health care needs
  • Access to new technology like electronic health records

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