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To protect the health and wellbeing of our community, no visitors are allowed into our hospitals until further notice.
Limited exceptions may be made. Learn more.

Now offering virtual visits for all WakeMed Physician Practice primary care and specialties locations. Schedule an appointment today.

Visit COVID-19 Information Page

Billing & Insurance

Welcome to WakeMed Patient Financial Services.  We look forward to assisting you.

Thank you for choosing WakeMed for your healthcare needs. 

Are you a patient of WakeMed Children's PM Pediatrics Urgent Care looking to pay a bill?  Please access this portal to submit your payment.

Paying a bill for service prior to February 1, 2015? Use this online system.

Contact Patient Financial Services 
Call Us

By phone (919) 350-8359 or toll free (877) 498-4490.  Call center Business hours are Monday – Friday, 7:30 am – noon and 1 pm – 6:30 pm.

Visit Us
  • Raleigh Campus in Patient Registration from 7:30 am – 5:30 pm, Monday through Friday
  • Cary Hospital in Patient Registration from 7:30 am to 4 pm, Monday through Friday
  • WakeMed North from 8:30 am to 5 pm, Monday through Friday
Message Us

Via electronic form: Contact Patient Financial Services


Patient Financial Assistance  

WakeMed realizes that the cost of health care is a concern for our patients. Any member of our financial staff will be glad to discuss payment arrangements with you or your designated responsible party.

To help you when making decisions, our registration staff can provide you with an estimate of the charges associated with the treatment and services you are expected to receive.

You may also inquire by phone using our Estimate Line at 919-350-7808 or by filling out this form. Please keep in mind that this is only an estimate. Actual charges may vary, depending on the treatment your physician orders for you. You are encouraged to ask us any questions relating to the services you may receive.

Financial Assistance Applications

Financial & Charity Care Policies

Read WakeMed's Patient Billing Information & Financial Policy  English | Spanish 

Read WakeMed's Charity Care Policy  English | Spanish

Read WakeMed's Charity Care Policy Summary English | Spanish