NICU Advisory & Parent Support (NAPS)

NICU Parent support for Families

NICU - Baby Laying

Having a baby in the NICU is stressful time in your life. WakeMed has support programs to help. Volunteer parents who once had babies in the WakeMed NICU run these programs.

Facebook Support Group
WakeMed parents have a private Facebook group. The group includes parents currently in the NICU as well as NICU graduate parents.  You can ask questions and get inspired from experiences being shared. Because there are NO doctors and nurses in the group, we encourage you to contact your medical team with medical questions.  Join us on Facebook today!

Family Gatherings
There are meals offered by the NICU and The Ronald McDonald House. Both lunches are held in the Family Room inside the NICU.  The Ronald McDonald lunches occur every other week on Wednesdays at 12:30 pm. The NICU also offers provides lunch for parents and caregivers. Times vary, so find out about these lunches in the NICU Happenings newsletter. Both gatherings offer a way for parents to relax, enjoy a meal, and join with other families who have a baby in the NICU. We also have a parent craft night every Tuesday night at 7:30 pm.

Parent Partners
Our Parent Partners are eager to support you through your NICU journey. These partners are happy to share their experiences in the NICU and help you through your experiences. Contact one of us. Our contact info is below.

Care Packages
The Graham Foundation offers care packages for families. Request care packages online.

Spiritual Care
Some families find spiritual support helpful.  WakeMed’s Chaplains are here to offer support and spiritual guidance for you and your family members. The ministry offered is interfaith and provides respectful care to people of all beliefs. You may have your nurse contact the Chaplin or you may call 919-350-8556.

Bereavement Support
WakeMed’s NICU also offers family support to those families that suffer the loss of their child.  Our Parent Advisors, medical team, and spiritual care can provide support. There is also an annual Remembrance Day. This memorial service honors those children and is held in conjunction with the International Pregnancy and Infant Loss Remembrance Day

Parent Sub-Committees
Parents are a part of the medical team at WakeMed. Parents are welcomed on NICU committees and help with quality improvements. This makes sure parent voices are heard by staff members in the NICU. If you would like to participate in this effort, please email us .

Once You Are Home
Once your baby is sent home from the NICU, WakeMed’s support continues.  Many times questions or concerns come up after you leave the NICU.  Our parent volunteers would like to help you find answers.  Just contact one of the parent advisors listed below.  We are dedicated to responding quickly.

Some great community resources are listed on GCF website.  This list includes resources for infants and children in Wake County.

Volunteer Opportunities
The parent group and the NICU are always in need of volunteers to support our families. When you are ready, please consider volunteering to support other families. For more information about volunteering, please contact us .


Web Resources for NICU Parents

Contact Information
If you would like to learn more about parent support at WakeMed, please contact one of the following individuals:

James Helm, PhD
Infant-Family Specialist at WakeMed


LaToshia Rouse
Parent Partner/Co-chair NAPS of WakeMed


Rebecca Holtdorf
Parent Partner/Co-chair NAPS of WakeMed


Stacey Byrd
Co-chair NAPS of WakeMed


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