Cold and Flu Season Can Be a Monster

Flu & Cold Season Can Be A Monster

Help us protect our patients, families and staff from RSV and the flu by following these visitation restrictions effective November 1.

  • No visitors under the age of 12 are allowed in patient care areas.
  • Please do not visit patients if you are experiencing fever, vomiting, diarrhea or cold or flu-like symptoms.

Insurance We Accept

WakeMed contracts with a wide variety of managed care plans and insurance companies. Following find a list of plans offered in our market currently accepted at WakeMed's facilities & physician practices.

By law, all insurance products must cover emergencies. If you are having an emergency, please select your care location based on proximity rather than insurance coverage.

Additionally, if your insurance product is not sold in our market, then it will not be on the list below, but that does not mean we do not accept your plan.  To determine if your plan is accepted by us, please call Customer Service at 919-350-8359 to verify acceptance.

Choosing A Plan That Includes WakeMed in 2018          

We want to help you ensure you and your family has full access to WakeMed, the health care system that offers you the most comprehensive medical services available in Wake County.
WakeMed is out-of-network for these Medicare Advantage plans in 2017, but will be in network with these plans beginning January 1, 2018.

Medicare Advantage (Out-of-Network in 2017 but In Network in 2018 excluding WakeMed Physician Practices - Primary Care)

  • FirstMedicare Direct preferredPLUS (HMO)
  • FirstMedicare Direct smartHMO (HMO)
  • Humana Gold Plus H1036-233 (HMO)

WakeMed is out-of-network for these Commercial Insurance and Medicare Advantage plans in 2017 and will be out-of-network in 2018 as well.

Commercial Insurance (Out-of-Network in 2017 and 2018)

  • Cigna’s Connect
  • Blue Cross Blue Shield of North Carolina’s (BCBSNC) BlueValue

Medicare Advantage  (Out-of-Network in 2017 and 2018)

  • Gateway Health Medicare Assured Prime (HMO)
  • Gateway Health Medicare Assured Select (HMO)
  • Fresenius Total Health (HMO SNP)
  • Gateway Health Medicare Assured Diamond (HMO SNP)
  • Gateway Health Medicare Assured Ruby (HMO SNP)
  • WellCare Value (HMO)
  • WellCare Access (HMO)

Please note this is not a comprehensive list of insurance products that we do not participate in.  However, this list represents common insurance products offered in our market that we do not or will not participate in 2017 and 2018.
If you have any questions related to the plans we currently accept, please do not hesitate to call Customer Service at 919-350-8359.

To learn more about our the insurance products we accept, click to expand the appropriate section.  Thank you for choosing WakeMed.


WakeMed Hospitals – Medicare Managed Care

**WakeMed Hospitals are out of network in 2017, but will be in network beginning January 1, 2018 - excluding WakeMed Physician Practices - Primary Care.


WakeMed Physician Practices  – Medicare Managed Care

**WakeMed Hospitals are out of network in 2017, but will be in network beginning January 1, 2018 - excluding WakeMed Physician Practices - Primary Care.


WakeMed Home Health – Medicare Managed Care

**WakeMed Hospitals are out of network in 2017, but will be in network beginning January 1, 2018 - excluding WakeMed Physician Practices - Primary Care.

If you have questions related to your insurance plan, we encourage you to call Customer Service 919-350-8359.  The CareLine is a central resource for any insurance verification and preauthorization issues.  The hours of operation are Monday - Friday, 8 am to 5 pm.

Updated November 017