Patient & Visitor Information
We recognize there is a difference between visitors and family. Visitors are restricted to the general hospital visiting hours – 11 am to 8 pm.
Please Note: In an effort to keep our tiny Neonatal Intensive Care Unit (NICU) patients safe during RSV season, we are currently limiting visits by children ages 12 and under. Learn more about RSV.
However, family members and those designated as family are welcome to visit anytime. Because of space constraints and safety, only one person is allowed to accompany mom in triage. A maximum of four support people are allowed in the room during labor and for the birth. Should a cesarean birth become necessary, only one support person is allowed in the operating room. Once you have been transferred to the Mother/Baby Unit, you may determine the number of visitors in your room. During certain times of the year, visitation may be limited for the safety of all patients, staff and visitors.
For the protection of you and your baby, no one with a fever or other signs of illness should visit. For additional information, please reference the Women’s Pavilion & Birthplace visitors’ guide.
Use of Video and Still Photography
Videotaping is permitted after the baby is delivered. Photos and video are not permitted during delivery or during any procedures involving mom or baby at any time during the hospital stay. Taking photos or videotaping staff or providers is not permitted without their prior approval. Photos and video must not include other patients, their babies or visitors.
Maps & Parking
Click for a map of the route to WakeMed Raleigh Campus.
Parking for visitors is available in the P1 Parking Deck - 24 hours a day, 7 days a week.
Please Note: The Visitor Entrance is locked from 8 pm to 5 am. During these hours, visitors should park in the P3 (orange) Parking Deck and use the Patient Registration Entrance. Shuttle service is available from the Visitor Entrance and Patient Registration Entrance 24 hours a day. Call 919-350-8170 or 919-350-8171 if you would like an escort to the parking decks.
A pedestrian bridge connects the P1 Parking Deck to the Visitor Entrance. A reception/information desk is located in the lobby.
Click for a map of the Raleigh Campus, including the parking deck and route into the hospital, and scroll down for more campus parking information.
Click for a map of the fourth floor of the hospital, where the Women’s Pavilion & Birthplace is located.
Overnight visitors are allowed to stay in the patient’s room with the supervising nurse’s approval. A limited number of roll-away beds are available. See a list of hotels and motels near WakeMed Raleigh Campus.
Our cafeteria, Café 3000, offers full-service, home-style meals and is located on the ground floor of the hospital. View this week’s Café 3000 menu here. Meals are served seven days a week, 6:30 am through 8 pm, and midnight through 4 am.
Raleigh Campus Commons: Au Bon Pain Café-Bakery
Au Bon Pain Café-Bakery is located in the Raleigh Campus Commons, on the first floor. The café offers fresh baked goods, gourmet sandwiches, salads, fresh-brewed coffee and espresso as well as a lineup of hot breakfast sandwiches and specialty soups.
Hours: Monday through Friday, from 6 am to 10 pm, and Saturday and Sunday, from 7 am to 9 pm.
View Au Bon Pain's menu.
Raleigh Campus Commons: Gift Shop
Also located on the first floor in the Raleigh Campus Commons, the Raleigh Campus Gift Shop sells plants, flowers, balloons, gifts, snacks, beverages, magazines, personal toiletry items and greeting cards. They also offer products to support the needs of new moms and babies.
Hours: Weekdays, 8:30 am to 8 pm; and weekends, 10 am to 7 pm
An automated teller machine (ATM) is available in the Raleigh Campus Commons, on the first floor of the hospital next to the Au Bon Pain Café-Bakery and the Gift Shop.
Meditation Chapel & Courtyard
A meditation chapel is located on the third floor of the Raleigh Campus. Please ask our receptionist at the Visitors Entrance Lobby for directions. Learn more about the availability of chaplains and our meditation chapel.
Well-wishers can send patients messages electronically through this website. The message is sent to Volunteer Services, where a staff member prints it on custom stationery and delivers it to the patient. Email messages are delivered Monday through Friday during regular business hours, along with postal mail and flowers.
Wireless Internet Access
Free wireless Internet access is available to all Raleigh Campus patients and visitors. However, we cannot provide computers or technical support.
Managed Care Contracts
WakeMed contracts with a wide variety of managed care plans and insurance companies. In addition, we generally accept traditional health insurance plans. Learn more about WakeMed's managed care contracts.
A critical patient safety tool that we use at WakeMed Raleigh Campus is the patient ID band. Our health care providers are required to check patient ID bands at every single encounter.
Your Care & Safety
As a WakeMed Raleigh Campus patient, your health and safety are our top priority. To ensure that you receive the best, safest care possible, it is very important that you are well informed and actively involved in your care. Please help your health care team make your stay, procedure or test at WakeMed Raleigh Campus as pleasant and safe as possible by asking questions and understanding what your care involves. We are dedicated to providing you with a safe, high-quality health care experience.
Patient comfort is extremely important to us. At WakeMed Raleigh Campus, we closely monitor our patients' comfort levels and discuss pain relief options with them. We ask our patients to please speak up if they feel pain during treatment, examination or while in bed.
Preventing the spread of disease and infection can be as simple as washing your hands. In a hospital setting, you should wash your hands for a minimum of 15 seconds and turn off the faucet with a paper towel before and after visiting with a patient. Antibacterial hand gel is acceptable if hands are not visibly soiled.
Compliments & Concerns
WakeMed encourages the involvement of patients and their authorized representatives in all aspects of their health care experience. In fact, feedback about how we are doing is very important to the staff at WakeMed. It not only helps with our ongoing quality improvement initiatives, it helps us recognize those who have provided outstanding quality of care and service. Please feel free to share your compliments and concerns with the staff delivering your care, the department manager, or WakeMed's chief operating officer at 919-350-8104. If you have a concern regarding the quality of your care or patient safety and our management staff has been unable to help you resolve that concern, you may contact the Joint Commission's Office of Quality Monitoring at 1-800-994-6610 or email@example.com.
Patient's Rights & Responsibilities
Learn more about your rights and responsibilities as a patient at WakeMed. English |Spanish
WakeMed is committed to protecting the privacy of our patients. Maintaining confidentiality is a core value of our organization. WakeMed uses and shares information about patients for treatment purposes, to obtain payment for treatment, for administrative purposes and to evaluate the quality of care. Patient health information is contained in a medical record that is the physical property of WakeMed. You have the right to review your medical record and to obtain a copy of it.
WakeMed Notice of Privacy Practices: English | Spanish
Smoking and Tobacco Use
As an organization committed to the improvement of your health, WakeMed Raleigh Campus is a tobacco-free facility. Tobacco use (smoking, chewing, dipping) is not allowed inside the hospital or on hospital property. Discuss treatment options for withdrawal from tobacco use with your physician. Additional resources include the N.C. Tobacco Use Quitline 1-800-QUIT-NOW (1-800-784-8669) and www.ncquitline.com.