Patient & Visitor Information
We recognize there is a difference between visitors and family. Visitors are restricted to the general hospital visiting hours – 11 am to 8 pm. However, your family members and those you designate as your family are welcome to visit anytime.
Because of space constraints and safety, only one person is allowed to accompany moms in triage. A maximum of four support people are allowed in the room during labor and for the birth of your baby. Should a cesarean birth become necessary, only one support person is allowed in the operating room. Once you have been transferred to the Mother/Baby Unit, you may determine the number of visitors in your room. During certain times of the year visitation may be limited for the safety of all patients, staff and visitors.
For the protection of you and your baby, no one with a fever or other signs of illness should visit. For additional information, please reference the Women’s Pavilion & Birthplace visitors’ guide.
Use of Video and Still Photography
Videotaping is permitted after the baby is delivered. Photos and video are not permitted during delivery or during any procedures involving mom or baby at any time during the hospital stay. Taking photos or videotaping staff or providers is not permitted without their prior approval. Photos and video must not include other patients, their babies or visitors.
Maps & Parking
Click for a map of the route to WakeMed Cary Hospital.
Parking can be found directly outside of the hospital, in close walking distance, with overflow parking in a lot at the rear of the parking lot. For safety and convenience, birthing mothers can also be dropped off directly at the front entrance of the Women’s Pavilion & Birthplace.
Click for a map of the Cary Hospital campus, including the parking areas, as well as the first floor of the hospital, where the Women's Pavilion & Birthplace is located.
Overnight visitors are allowed to stay in the patient's room with the supervising nurse's approval. A limited number of roll-away beds are available. See a list of hotels and motels near WakeMed Cary Hospital.
Our cafeteria, Points West Café, offers full-service, home-style meals and is located on the ground floor of the hospital. View this week's Points West Café menu. Meals are served seven days a week, 6:30 am through 2 pm, and 4 pm through 7 pm.
The Bistro at WakeMed Cary Hospital
Located in the atrium lobby of WakeMed Cary Hospital, The Bistro offers a wide range of crafted coffee beverages featuring Larry's Beans locally roasted organic coffee, smoothies, and a variety of cuisine ranging from breakfast sandwiches, fresh baked gourmet pastries, fruit and yogurt parfaits, as well as a wide selection of deli sandwiches, wraps and grab-and-go salads. Hours of operation: Monday through Friday, 6:30 am to 8 pm.
Located on the first floor, the WakeMed Cary Hospital Gift Shop sells plants, flowers, balloons, gifts, snacks, beverages, magazines, personal toiletry items and greeting cards. We also offer products to support the needs of new moms and babies. We are open weekdays from 8 am to 7 pm, and weekends from 11 am to 5 pm.
An automated teller machine (ATM) is available in the Atrium Lobby of the hospital.
A Freedom Federal Credit Union branch is located inside WakeMed Cary Hospital's Main Lobby on the First Floor.
Monday, Tuesday, Wednesday, Friday
9 am-1:30 pm & 2:30-5 pm
7:30 am-1:30 pm & 2:30-3:30 pm
To reach the WakeMed Cary Hospital branch of Freedom Federal Credit Union, call 919-713-4895 or e-mail email@example.com.
A 24-hour vending area is located on the first floor near the Gift Shop.
Meditation Chapel & Courtyard
A meditation chapel is located on the first floor. It is open at all times for prayer, meditation and times of silence. Another spot for quiet reflection is the hospital's outdoor courtyard, which is located outside the hallway that leads to the Meditation Chapel. Learn more about the availability of chaplains and our meditation chapel.
Well-wishers can log onto WakeMed's website, www.wakemed.org, and send patients messages electronically. The message is sent to Volunteer Services, where a staff member prints it on custom stationery and delivers it to the patient. Email messages are delivered Monday through Friday during regular business hours, along with postal mail and flowers.
Wireless Internet Access
Free wireless Internet access is available to all WakeMed Cary Hospital patients and visitors. We are pleased to offer this service, but cannot provide computers or technical support.
Managed Care Contracts
WakeMed contracts with a wide variety of managed care plans and insurance companies. In addition, we generally accept traditional health insurance plans. Learn more about WakeMed's managed care contracts.
A critical patient safety tool that we use at WakeMed Cary Hospital is the patient ID band. Our health care providers are required to check patient ID bands at every single encounter.
Your Care & Safety
As a WakeMed Cary Hospital patient, your health and safety are our top priority. To ensure that you receive the best, safest care possible, it is very important that you are well informed and actively involved in your care. Please help your health care team make your stay, procedure or test at WakeMed Cary Hospital as pleasant and safe as possible by asking questions and understanding what your care involves. We are dedicated to providing you with a safe, high-quality health care experience.
Patient comfort is extremely important to us. At WakeMed Cary Hospital, we closely monitor our patients' comfort levels and discuss pain relief options with them. We ask our patients to please speak up if they feel pain during treatment, examination or while in bed.
Preventing the spread of disease and infection can be as simple as washing your hands. In a hospital setting, you should wash your hands for a minimum of 15 seconds and turn off the faucet with a paper towel before and after visiting with a patient. Antibacterial hand gel is acceptable if hands are not visibly soiled.
Compliments & Concerns
WakeMed encourages the involvement of patients and their authorized representatives in all aspects of their health care experience. In fact, feedback about how we are doing is very important to the staff at WakeMed. It not only helps with our ongoing quality improvement initiatives, it helps us to recognize those who have provided outstanding quality of care and service. Please feel free to share your compliments and concerns with the staff delivering your care, the department manager, or WakeMed's chief operating officer at 919-350-8104. If you have a concern regarding the quality of your care or about patient safety, and our management staff has been unable to help you resolve that concern, you may contact the Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610 or by e-mailing firstname.lastname@example.org.
Patient's Rights & Responsibilities
Learn more about your rights and responsibilities as a patient at WakeMed. English |Spanish
WakeMed is committed to protecting the privacy of our patients. Maintaining confidentiality is a core value of our organization. WakeMed uses and shares information about patients for treatment purposes, to obtain payment for treatment, for administrative purposes and to evaluate the quality of care. Patient health information is contained in a medical record that is the physical property of WakeMed. You have the right to review your medical record and to obtain a copy of it.
WakeMed Notice of Privacy Practices: English | Spanish
Smoking and Tobacco Use
As an organization committed to the improvement of your health, WakeMed Cary Hospital is a tobacco-free facility. Tobacco use (smoking, chewing, dipping) is not allowed inside the hospital or on hospital property. Discuss treatment options for withdrawal from tobacco use with your physician. Additional resources include the NC Tobacco Use Quitline 1-800-QUIT-NOW (1-800-784-8669) and www.ncquitline.com.