News / eMinute Newsletter

eMinute Update - April 2017

New & Noteworthy

Transitional Health Joins WPP
In May, WakeMed Physician Practices will launch WPP – Transitional Health, providing highly-coordinated, short-term medical care to help keep at-risk patients healthy – and at home – after a WakeMed hospital stay or emergency department visit. These services had been previously provided through a partnership with Paired Health/C3 Healthcare Rx, but the organization recently discontinued their program. Led by Mike Watson, MD,  the team will include physicians, advanced practice providers, nurse aides, case managers and social workers.

Dragon (Epic Dictation System) Upgrade
Nuance Dragon is undergoing an upgrade Monday, May 1 at 9 am.  This upgrade should have minimal impact on providers, but here’s what you need to know:

  • All desktop computers need to be left on from COB on Friday, April 28 thru Monday, May 1 to receive the upgrade.
  • If you have a WakeMed laptop with Dragon, you must connect it to a network cable and leave it on. This update will not load via remote access or wireless connection.
  • The upgrade begins at 9 am on May 1. During the upgrade, if you are signed into Dragon by 9 am, you will be able to continue to work.    
  • Once the upgrade is complete, Dragon will shut down. Simply log back in.
  • On Tuesday, May 2 at 6 am, the upgrade package will install to each Dragon PC and will be ready for use after approximately 30 minutes. 
  • Existing server profiles and macros will be maintained. Upon the first login following installation, expect a 50 to 80 second delay as your profile loads

If you have problems with the installation, please call the WakeMed Help Desk at x08700.

Leadership Updates

Ben Alexander, MD, to Depart WakeMed
Ben Alexander, MD, chief medical information officer, has announced his plans to leave WakeMed in mid-May to pursue a an exciting leadership opportunity within the population health industry. Dr. Alexander has spent nearly 18 years at WakeMed, serving as a pediatric hospitalist for 12 years before becoming WakeMed’s first chief medical information officer in 2008, where he helped lead WakeMed on its journey to implementing Epic and championing this process alongside our physicians to ensure a smooth transition. A transition plan is being developed and details will be shared soon. Please join us in thanking Dr. Alexander for his service and wishing him well in his future endeavors.

New Executive VP & Chief Financial Officer
In early May, Rick Carrico, MBA, CPA, will join as executive VP and chief financial officer (CFO). Carrico comes to us from Greater Hudson Valley Health System in Middletown, N.Y., a multi-hospital integrated health system, where he has served as VP and chief CFO since 2014. Read the update for details.

Welcome Raleigh Campus Senior VP & Administrator
In mid-June, John McLain, MHA, MBA will join to serve as  senior VP & Administrator for the Raleigh Campus. He comes from Venice Regional Bayfront Health, a 312-bed hospital in Florida where he has served as CEO since 2016. Read the update for details.

Clinical & Regulatory Updates

ED Opioid Stewardship Program
Effective May 1, a new opioid stewardship program will focus the use of IV hydromorphone to: patients who have inadequate pain control from other opioids; are continuing a home regimen; or those deemed clinically appropriate by their provider.  This program has been in the works for well over a year as a result of an exceptional partnership between WakeMed and Wake Emergency Physicians, PA (WEPPA) focused on ensuring the appropriate use of opioids. Hydromorphone was chosen because of its extremely potent and potentially habit-forming nature.  This initiative has been piloted at WakeMed North since August 2016 with great results, and is being expanded to the other Emergency Departments this May. For more information, review our online physician Pharmacy Education materials

Welcoming Raleigh Radiology
On August 27, Raleigh Radiology will become the official provider of professional and interpreting services for all WakeMed imaging studies.  To ensure a smooth transition, a steering committee is working to orient providers with WakeMed IT systems, credentialing/regulatory requirements, establishing quality metrics, etc. As the preferred imaging partner for WKCC, WakeMed’s ACO, Raleigh Radiology provides broad subspecialty expertise that aligns with WakeMed’s major service lines and imaging centers of excellence. As the relationship begins, WakeMed will maintain the same level of services and subspecialty coverage for both adult and pediatric populations, with the ultimate goal of expanding over time.  With questions or to learn more, contact Imaging Services Director, Holly Carpenter.


Organizational Updates

Fall Medical Staff Meeting
Save the Date
Tues., September 19
Renaissance Hotel at North Hills

Hospital Safety Scores
Cary Hospital received an “A” and Raleigh Campus received a “B” in the latest Hospital Safety Scores from The Leapfrog Group. Both improved their overall scores and did exceptionally well on measures related to physician staffing in ICUs, CPOE and providing discharge information. Detailed scores are below:

New Pediatric OP Procedure Suite
Opening on the 1st floor of the Andrews Center in May, the Pediatric Outpatient Procedure Suite is for patients requiring sedation services for routine and advanced minor OP procedures. This all-in-one-stop location (from check-in to discharge) offers the ultimate in convenience and care in achild-friendly setting. To learn more, download an overview of the suite or join us for our open house!
Open House (For all providers)
Thursday, May 4
Noon to 1:15 pm
Andrews Center
First Floor, Suite 104

Cancer Care Collaboration
We are pleased to share that we have signed an agreement with Duke Health to establish an innovative collaboration in the critically important area of oncology/cancer services, effective May 1, 2017. Read more about this collaborative effort that aims to meet the growing and future community health need for a comprehensive, high-quality, fully integrated, value-based cancer care network that is easily accessed across all of Wake County.