Cold and Flu Season Can Be a Monster

Flu & Cold Season Can Be A Monster

Help us protect our patients, families and staff from RSV and the flu by following these visitation restrictions currently in effect.

  • No visitors under the age of 12 are allowed in patient care areas.
  • Please do not visit patients if you are experiencing fever, vomiting, diarrhea or cold or flu-like symptoms.

News / eMinute Newsletter

eMinute Update - September 2017

Save the Date - Medical Staff Meeting

Please plan to join us for a full Medical Staff meeting on Monday, November 27, at the Renaissance at North Hills. A detailed invitation and RSVP instructions will follow shortly.

Duke Collaborative Update
Our Heart Care Plus+ and Cancer Care Plus+ collaborations with Duke have made great progress in the past several months. Heart Care Plus+ has established a new service (see details below) and Cancer Care Plus+ has been hard at work establishing work groups, priorities and collaborative plans. A detailed overview of our work thus far can be found here.

New Heart Care Plus+ Service!
On November 1, Heart Care Plus+ will begin offering Advanced Heart Failure Services in the WakeMed Heart & Vascular Physicians office at the WakeMed Heart Center. This new specialty practice brings advanced care and capabilities in the treatment of congestive heart failure to Wake County patients.

Duke Health cardiologists will work closely with all of our cardiologists and the WakeMed Heart Failure Program to offer same-day access for those patients needing immediate follow up care after a hospital stay. 

Stuart Russell, MD, is nationally-known in the field of advanced heart failure and is the former chief of Heart Failure and Transplantation at Johns Hopkins Hospital. Priyesh Patel, MD, recently completed a fellowship in Advanced Heart Failure and Transplant Cardiology at Duke. 
Going Up...WakeMed Patient Safety Survey Results

This summer, WakeMed conducted our annual (anonymous) Hospital Survey on Patient Safety Culture, which measures perspectives on patient safety from staff and providers. Our participation rates and scores have continuously improved in many areas now for five years – here are some key highlights from this year.

  • Overall in the 90th percentile.
  • 48% participation rate - staff and MDs (significant increase).
  • 260 providers completed compared to 17 in our first year.
  • Above benchmark on every measure as compared to 650 hospitals and more than 400,000 providers.
  • Physicians overall perception of patient safety is higher than any other group.  

Based on results, our focus for next year will be on hospital hand offs and transitions. While communication is great within units, we have the opportunity to improve between departments. Thank you to all who participated and everyone for helping us continue to improve our culture of safety here at WakeMed!  

New! Leapfrog Scores
This week, updated scores were published by The Leapfrog Group as follows:

  • Raleigh Campus: B
  • Cary Hospital: A

View Scores

Flu Season is Here - Visitation Restrictions & Vaccine Deadlines Approaching

November 1 - Flu-Related Visitation Restrictions Begin
The following visitation rules go into effect Nov. 1: 

  • No children under the age of 12 are allowed to visit patient care areas.
  • No visitors who are experiencing fever, vomiting, diarrhea, cold or flu-like symptoms are permitted to enter patient care areas.

Read more about visitation restrictions.

November 15 - Vaccine Deadline for All Medical Staff Members
Just a reminder that all Medical Staff members are required to submit proof of vaccination OR exemption paperwork by November 15 to Medical Staff services.  Details and forms are below for your reference.

Please Check Your Epic In Basket!
In early October, we changed our process for notifying providers about incomplete medical records. We will no longer use manual notifications when nearing the 21-day deadline for having privileges suspended due to incomplete medical records. Instead, we encourage you to set up automated Epic In Basket notifications. These reminders are particularly useful if you do not use Epic daily, as you will be notified if records need to be completed and/or if you receive any new In Basket messages. The set-up process is simple and takes only a few minutes. Contact the WakeMed Help Desk (919-350-8700) for help. Thank you for your assistance and commitment to our patients!

Download the Tip Sheet for Automated In-Basket Notifications

RapidConnect Update

WakeMed Urgent Care is now live on RapidConnect, making it easier than ever to communicate with our urgent care providers regarding shared patients. 

This will help streamline care, reduce unnecessary duplication of services and improve patient care. To get started on RapidConnect, email, or call 24 hours a day (877) 325-2843 and provide your full name, email address and practice name.  
WakeMed and Southlight Healthcare Partnership
Starting in September, WakeMed established a partnership with Southlight Healthcare to better serve individuals with behavioral health and substance use disorders in our community. Working together, our goal is to expedite and streamline a care process to help patients with behavioral health and substance use disorders access the appropriate services to stay well after leaving a WakeMed hospital.  Read the full news release or WRAL article for details.

WakeMed Earns New Trauma Recognition
WakeMed is now proud to be one of only 400 trauma centers in the US to achieve verification as a Level I Trauma Center from the American College of Surgeons (ACS), the highest national trauma center recognition. This recognition came following a site visit earlier this summer where surveyors noted our strengths as a trauma care leader and the full continuum of care WakeMed provides to trauma patients. 

Welcome New Hospitalist Directors!
In October, we welcomed new leaders for our hospitalist programs at both Cary and North Hospitals. Dr. Fawad Tariq now leads our hospitalist program at Cary Hospital and Dr. Julie Czech leads the hospitalist program at North Hospital. Please join us in extending a warm welcome to these new leaders.      

WakeMed Introduces New Pediatric Cardiology Practice
On September 11, WakeMed proudly welcomed pediatric cardiologists Drs. Blair Robinson and Jennifer Whitham, both of whom are now practicing at Raleigh Medical Park off Sunnybrook Road. WakeMed Physician Practices – Pediatric Cardiology will allow us to meet the specialty needs of more children right here in Wake County.

Medical Weight Loss Program Expands
This month, WakeMed Physician Practices Primary Care has expanded its Medical Weight Management program to the Brier Creek office where Dr. Tiffany Lowe-Payne is now exclusively dedicated to caring for medical weight management patients. Offering both group visits and on-on-one appointments to help patients manage their weight, we welcome referrals for patients who need specialized assistance with weight management.  All interested patients can be referred to us using this flier or by calling 919-350-1000. Questions? Contact Dr. Theresa Amerson, Director, WakeMed Primary Care. This program is complemented by WakeMed's full-service bariatric surgery program and pediatric weight management programs. 
Learn More - Weight Management

Gender Identity Workflow
Beginning November 15, WakeMed will begin collecting gender identity and sexual orientation information on our patients as part of their clinical history during the intake process. Providers have the option to capture additional data using the Gender ID Smartform in Epic. This information is necessary for the care team to ensure the best care for our patients. A Tip Sheet on this new process is available for your review and download. Questions? Ask Sarah Hoffman at