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Do you think you have COVID-19?

Call WakeMed COVID Health Line at 919-350-5200.

Our triage team will assess your symptoms and direct you to the most appropriate level of care, whether it’s getting established with a WakeMed Primary Care provider, Virtual Urgent Care, in-person Urgent Care or Emergency Care.

At this time we are only testing individuals, ages 6 and over, who are experiencing symptoms or who have had a known exposure to a COVID-positive person.  We are also testing patients who are scheduled for a procedure at WakeMed. 

COVID symptoms include chills, fever greater than or equal to 100 degrees Fahrenheit and/or a new cough, sore throat or shortness of breath not related to allergies.


Those with Mild Symptoms

Call the WakeMed COVID Health Line at 919-350-5200. Those with mild symptoms will be referred to a primary care provider or WakeMed Virtual Urgent Care for further evaluation and, if appropriate, referral for testing. WakeMed Virtual Urgent Care is fast, convenient and accessible from the comfort of your own home using your cell phone or tablet.  In addition, testing for children is available through our partner, PM Pediatrics.


Those with Moderate Symptoms

Call the WakeMed COVID Health Line at 919-350-5200. Those with moderate symptoms will be referred to an Urgent Care facility for assessment and testing if appropriate.


Those with Severe Symptoms

For those with severe symptoms—particularly with significant difficulty breathing—should go to the emergency department or call 911.  Please note that emergency departments will not test you without an evaluation by an emergency department provider. Emergency departments do not accept walk-ins for testing. 


Test Results

To get your test results, log into WakeMed MyChart and select the test result icon and follow the instructions.  If you do not have WakeMed MyChart, you will receive a phone call from WakeMed when your results are available. Results may take up to 72 hours for processing.

If you have new or returning symptoms and need medical assistance, please either call your primary care provider or visit an urgent care or emergency department and let them know you have been tested for COVID but have not yet received your results.  If you need a primary care physician, please call 919-350-9100.

Have questions about your test results? Visit our tests results page to learn more.