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Visit our Closings and Delays page for more information.

Closings and Delays

Test Results

The results of COVID-19 tests performed at WakeMed Urgent Care Center, Employee Health, our drive-through test site, or at a WakeMed Emergency Room will be released to your MyChart account as soon as they are available. If you are not signed up for MyChart then please visit our MyChart page or download MyChart from the app store on your device.

If you have shared your Primary Care Provider’s (PCP) information with us, we will send them a copy of your test results. If you do not have a PCP, you may call 919-350-9100 to schedule with a WakeMed PCP or visit our primary care website. Please contact your primary care provider if you need assistance with documentation for your employer including a work note. The WakeMed COVID-19 testing sites are unable to provide work notes.

The FAQ’s below will help you to understand your test results. If you have any other questions after you have reviewed this information, please contact your PCP or find more information at https://covid19.ncdhhs.gov/ or www.cdc.gov/coronavirus. 

If you or your child were tested before surgery or a procedure:

NEGATIVE test results

  • Your surgeon has access to your test results and will be in contact with you to confirm your procedure date and time.
  • Please continue to practice community-based restrictions in place to prevent the spread of COVID-19.
  • If you have new symptoms of fever, cough or shortness of breath, please call our healthline at 919-350-5200 for triage, use our WakeMed Virtual Urgent Care (on the WakeMed App) to connect with a provider virtually, or contact your primary care provider's office by phone or through MyChart for further instructions. Please also notify your surgeon's office of any new symptoms.
  • For a significant change in symptoms and/or severe symptoms, please call EMS for transport to the Emergency Department of your choice for evaluation and emergent treatment.

POSITIVE test results

  • Please call your surgeon's office and notify them of your test result to receive instructions on what to do about your upcoming procedure. 
  • Please continue to remain quarantined from the public. Please also try to remain quarantined from family members in your home or wear a mask and keep 6 feet away whenever possible.
  • Caregivers and other close contacts can be evaluated for possible COVID-19. Please have them call our healthline at 919-350-5200 if testing is desired.
  • The state's health department will be notified of your results and may reach out to you with additional instructions and to discuss tracing your contacts since the time you developed symptoms. They will reach out to you. You do not need to call them.
  • Avoid taking Ibuprofen because that may make you feel worse.
  • If you develop any worsening of your respiratory symptoms that you feel needs medical evaluation, please use our WakeMed Virtual Urgent Care (on the WakeMed App) to connect with a provider virtually or contact your primary care provider's office by phone or through MyChart for further instructions.
  • For a significant change in symptoms and/or severe symptoms, please call EMS for transport to the Emergency Department of your choice for evaluation and emergent treatment. Please notify the EMS dispatch when you call or the hospital prior to coming into the ED by personal vehicle that you have tested positive for COVID-19. This will ensure they are ready for you with all necessary equipment to keep you and others safe.
  • Your primary care physician can help guide you as to when you can return to work or school after a positive test and are considered “recovered” from COVID-19.
    • If you have had any symptoms, then the current guidance is that you need to be:
      • at least 10 days since symptom onset, AND
      • at least 72 hours after your last fever, without the use of fever-reducing medication, AND
      • at least 72 hours after improvement in respiratory symptoms
    • If you did not have symptoms at the time of your positive test and if you have not developed symptoms, then the current guidance is that you need to be at least 10 days since the date of your positive test.
  • If you have any other concerns about your positive test result, please contact your PCP.
  • Please find this and more information at the following website from the CDC: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html

If you are a WakeMed employee:

NEGATIVE test results

If your symptoms have improved:

  • You have the responsibility to contact your Management Team to return to work. No return to work note is needed. You do not need to contact Occupational Health. You must be fever-free for at least 24 hours before returning to work.
  • Please continue to practice community-based restrictions in place to prevent the spread of COVID-19.
  • If you have new or returning symptoms of fever, cough or shortness of breath, please call our healthline at 919-350-5200 for triage, use our WakeMed Virtual Urgent Care (on the WakeMed App) to connect with a provider virtually, or contact your primary care provider's office by phone or through MyChart for further instructions.

If your symptoms have NOT improved:

    • You will need to contact your PCP for symptom management and return-to-work instructions. Alternatively, you can call our healthline at 919-350-5200 for triage, use our WakeMed Virtual Urgent Care (on the WakeMed App) to connect with a provider virtually.
    • For a significant change in symptoms and/or severe symptoms, please call EMS for transport to the Emergency Department of your choice for evaluation and emergent treatment.

POSITIVE test results

  • Email Occupational Health at CovidReturnToWork@wakemed.org for further instructions. Occupational Health will guide you as to when you are released to return to work. Employee Health and PCP's do not provide return-to-work notes or determine when you may return to work at WakeMed.
    • If you have had any symptoms, then the current guidance is that you need to be:
      • at least 10 days since symptom onset, AND
      • at least 72 hours after your last fever, without the use of fever-reducing medication, AND
      • at least 72 hours after improvement in respiratory symptoms
    • If you did not have symptoms at the time of your positive test and if you have not developed symptoms, then the current guidance is that you need to be at least 10 days since the date of your positive test.
  • Please continue to remain quarantined from the public. Please also try to remain quarantined from family members in your home or wear a mask and keep 6 feet away whenever possible.
  • Caregivers and other close contacts can be evaluated for possible COVID-19. Please have them call our healthline at 919-350-5200 if testing is desired.
  • The state health department will be notified of your results and may reach out to you with additional instructions and to discuss tracing your contacts since the time you developed symptoms. They will reach out to you. You do not need to call them.
  • Avoid taking Ibuprofen because that may make you feel worse.
  • If you develop any worsening of your respiratory symptoms that you feel needs medical evaluation, please use our WakeMed Virtual Urgent Care (on the WakeMed App) to connect with a provider virtually or contact your primary care provider's office by phone or through MyChart for further instructions.
  • For a significant change in symptoms and/or severe symptoms, please call EMS for transport to the Emergency Department of your choice for evaluation and emergent treatment. Please notify the EMS dispatch when you call or the hospital prior to coming into the ED by personal vehicle that you have tested positive for COVID-19. This will ensure they are ready for you with all necessary equipment to keep you and others safe.
  • If you have any other concerns about your positive test result, please contact your PCP.
  • Please find this and more information at the following website from the CDC: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html

If you were tested for any other reason:

NEGATIVE test results

  • If you tested negative, you are no longer considered a “person under investigation” (PUI) for COVID-19. However, if you are still having symptoms of any illness, please contact your PCP for guidance as to when you can resume your normal activities, including returning to work. 
  • Please continue to practice community-based restrictions in place to prevent the spread of COVID-19.
  • If you have new or returning symptoms of fever, cough or shortness of breath, please call our healthline at 919-350-5200 for triage, use our WakeMed Virtual Urgent Care (on the WakeMed App) to connect with a provider virtually, or contact your primary care provider's office by phone or through MyChart for further instructions.
  • For a significant change in symptoms and/or severe symptoms, please call EMS for transport to the Emergency Department of your choice for evaluation and emergent treatment.

POSITIVE test results

  • Please continue to remain quarantined from the public. Please also try to remain quarantined from family members in your home or wear a mask and keep 6 feet away whenever possible.
  • Caregivers and other close contacts can be evaluated for possible COVID-19. Please have them call our healthline at 919-350-5200 if testing is desired.
  • The state's health department will be notified of your results and may reach out to you with additional instructions and to discuss tracing your contacts since the time you developed symptoms. They will reach out to you. You do not need to call them.
  • Avoid taking Ibuprofen because that may make you feel worse.
  • If you develop any worsening of your respiratory symptoms that you feel needs medical evaluation, please use our WakeMed Virtual Urgent Care (on the WakeMed App) to connect with a provider virtually or contact your primary care provider's office by phone or through MyChart for further instructions.
  • For a significant change in symptoms and/or severe symptoms, please call EMS for transport to the Emergency Department of your choice for evaluation and emergent treatment. Please notify the EMS dispatch when you call or the hospital prior to coming into the ED by personal vehicle that you have tested positive for COVID-19. This will ensure they are ready for you with all necessary equipment to keep you and others safe.
  • Your primary care physician can help guide you as to when you can return to work after a positive test and are considered “recovered” from COVID-19.
    • If you have had any symptoms, then the current guidance is that you need to be:
      • at least 10 days since symptom onset, AND
      • at least 72 hours after your last fever, without the use of fever-reducing medication, AND
      • at least 72 hours after improvement in respiratory symptoms
  • If you did not have symptoms at the time of your positive test and if you have not developed symptoms, then the current guidance is that you need to be at least 10 days since the date of your positive test.
  • If you have any other concerns about your positive test result, please contact your PCP.
  • Please find this and more information at the following website from the CDC: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html.