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To protect the health and wellbeing of our community, no visitors are allowed into our hospitals until further notice.
Limited exceptions may be made. Learn more.

Now offering virtual visits for all WakeMed Physician Practice primary care and specialties locations. Schedule an appointment today.

Visit COVID-19 Information Page

COVID-19 Information Page


Temporary Visitation Restrictions

At WakeMed, the health and well-being of our patients, visitors and staff are our top priority. To limit the spread of COVID-19 and protect the health and wellbeing of our community, effective Monday, March 23, no visitors will be permitted at WakeMed facilities until further notice.

WakeMed, Duke Health and UNC Health have come together to implement similar restrictions across our health systems in an effort to prevent further spread of this virus.

Exceptions to this policy may be made for the following instances. One support person/visitor will be allowed for:

  • Pediatric patients (including NICU, PICU, Children’s Hospital and Children’s ED)
  • Laboring/postpartum mothers
  • Emergency Department patients
  • Outpatient/physician practice locations (though we strongly encourage patients to come to appointments alone if they are able)
  • When in-person discharge instructions are being given
  • 24 hours following a surgery or invasive procedure

Exceptions may also be made for end-of-life situations on a case-by-case basis.

Additional visitation restrictions in place to prevent the spread of COVID-19 include:

  • We are asking all visitors several screening questions to ensure they are healthy. Individuals experiencing fever, cold or flu-like symptoms, vomiting or diarrhea are not permitted to visit patients. · Visitors to our Raleigh Campus will enter at designated entrances. Please be sure to check this map before visiting.
  • Children under age 12 are not allowed to visit.
  • Patients with suspected or confirmed COVID-19 may not have any visitors (except in the case of pediatric patients, end-of-life care or other special circumstances).

Individuals who are at high risk for COVID-19 (those who are over 65, pregnant, immunocompromised, or have multiple chronic illnesses like high blood pressure or COPD) are discouraged from visiting.

We understand how important family and loved ones are to the care team and healing process. We encourage and will support efforts for our patients to communicate virtually with loved ones, using technology such as FaceTime and Skype.

Thank you for understanding. We want to keep you and your loved ones healthy and safe.

A Note about Food Donations

In general, in order to ensure safe food handling process and comply with existing policies, we are not able to accept food donations from the community. Limited exceptions may be made for corporate or large-scale donations. We recognize that many in our community are in dire situations related to food access due to schools being closed and many people out of work. We support and encourage donations to local food banks, the Interfaith Food Shuttle and other local organizations focused on feeding the community.

Flower & Gift Delivery for Patients

At this time, we are still letting our patients receive flowers, baskets, etc. from friends and loved ones. A process has been developed to ensure safe handling of these items. All flowers must be delivered to:

  • Patient Registration on the Raleigh Campus
  • Main Entrance at North Hospital
  • Women’s Pavilion & Birthplace entrance at Cary Hospital

There is a cart in those locations. The gift needs to be clearly labeled and left on the cart and delivery people are not to enter the hospital. Patient Registration personnel at each location have graciously agreed to handle the delivery to patients. All vases, baskets etc. will be wiped with a sani-cloth prior to delivery.

WakeMed Physician Practices to Reschedule Routine,
Non-Urgent Appointments

The health and safety of our patients and families is always our top priority, and we always follow the recommendation of the State of North Carolina and the U.S. Centers for Disease Control & Prevention. During this COVID-19 outbreak, the WakeMed Physician Practices team is continually evaluating how to best meet the needs of our patients.

To limit unnecessary exposure and ensure the safety of our patients and staff, effective March 17, WakeMed Physician Practices is rescheduling all non-essential, non-urgent appointments until at least March 27. By rescheduling these appointments, we will can ensure that those patients who must be seen are provided exceptional care as we continue to respond to this rapidly changing situation. We are also actively working to increase the availability of virtual care visits to serve our valued patients.

Our leadership team will continually re-evaluate this decision and reinstate normal practice as soon as possible.

Donald Gintzig, WakeMed President and CEO - COVID-19 Message to the Public


We know many members of our community have questions and concerns about the COVID-19 virus and what it means for you and your loved ones. First, rest assured that WakeMed has a comprehensive plan in place for caring for any patient who may present with a suspected or confirmed case of the illness.

We are committed to the health and wellbeing of our community and have the resources in place to prevent the spread of infection while continuing to provide the excellent care you have come to know and trust.


How Does the Virus Spread?

Coronaviruses are spread when an infected person disperses droplets of respiratory fluid through coughs or sneezes. This is similar to how the flu and the common cold are spread.


COVID-19 Symptoms

The symptoms of COVID-19 are similar to other respiratory illnesses like the flu. These include fever, cough and shortness of breath. The CDC recommends that you seek medical advice if you have these symptoms, have been in close contact with someone who has been confirmed with COVID-19, or have spent time in restricted countries during the past 14 days.

If you would like to speak to a provider about your symptoms without potentially exposing others to illness, we suggest WakeMed’s Virtual Urgent Care service. From the privacy of your home, using your cell phone, computer or tablet, physicians can assess your personal situation and determine if further care is needed. The fee for Virtual Urgent Care through the end of March has been reduced to $15 – please see below for details about this service.

If you prefer to go to your physician’s office or urgent care directly, please call ahead and tell them about your recent travel and your symptoms. Your doctor will let you know what to do next and if you meet the criteria to be tested for COVID-19.

Whether or not you are specifically concerned about COVID-19, if you have severe symptoms of respiratory illness (like severe pneumonia) that may require hospitalization, please call your doctor or visit your nearest urgent care or emergency department.

COVID-19 Symptom Comparison


Testing for COVID-19

We are dedicated to taking the best care of our patients that we possibly can. As such, we follow CDC guidelines regarding screening related to symptoms, history of travel to affected geographical areas within 14 days of symptom onset, and/or close contact with affected individuals.

At this point in time, widespread testing for the COVID-19 virus is not available. We anticipate testing will be more broadly available in the coming days and weeks, however, it will likely only be offered to those who have symptoms and fit in the travel or exposure categories as determined by the CDC. It will require an order from a physician based on the screening criteria and symptoms. At this time, there is no reason to go to an urgent care or doctor’s office and ask to be tested. If the criteria listed above has been met, and your providers have reason to believe you are at risk, they will request testing on your behalf.

If you have severe symptoms of respiratory illness, please go to the emergency department. Please call ahead and let them know you are coming and tell them about your recent travel and your symptoms.


Feeling Sick? Stay Home. Try Virtual Urgent Care 24/7

WakeMed Virtual Urgent Care utilizes the RelyMD medical team. These are the same providers who staff our seven emergency departments. They have created specific COVID-19 protocols to help our patients seek care from the comfort of home when experiencing flu-like symptoms, have concern over potential exposure with an infected person, or simply want to avoid health care facilities for non-emergent medical conditions.

For mild symptoms, we encourage you to login to see a virtual urgent care doctor who will help assess and guide you to the most appropriate level of care, minimizing unnecessary exposure for yourself and others.

The fee for Virtual Urgent Care through the end of April has been reduced to $15 – simply enter the code CARENOW on the payment screen. To get started visit WakeMed.org/virtual-urgent care or download the WakeMed All Access app from the App Store or Google Play.


Prevention is Key

For your own well-being, and the well-being of those around you, we ask that you promote the daily practice of everyday preventive actions:

  • Stay home when you are sick.
  • Cover your coughs and sneezes with a tissue, then throw the tissue in the trash. If you do not have a tissue, sneeze or cough into your elbow rather than your hands.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Clean frequently touched surfaces and objects daily.
  • Do not shake hands with others, instead give an elbow bump.


What are my best resources for new information?

This situation continues to evolve with new information becoming available almost daily. As a result, the best resource for the most up-to-date information is available on the Centers for Disease Control (CDC) website. This can be found at https://www.cdc.gov/coronavirus/2019-ncov/index.html. There, you will find detailed information on COVID-19, including how it spreads, symptoms, prevention and treatment, testing and other frequently asked questions. Additional information can also be found on the NC Department of Health & Human Services webpage at https://epi.dph.ncdhhs.gov/cd/diseases/COVID19.html.

Together, we can reduce your risk of being exposed to the virus and help you and your family remain healthy and safe.