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WakeMed News Releases

July 10, 2019

New telemedicine service connects patients with top providers from anywhere in North Carolina

RALEIGH, N.C. (July 10, 2019)

WakeMed introduces WakeMed Virtual Urgent Care, a new service that offers urgent care access 24 hours a day, 7 days a week, 365 days a year from your mobile device or computer. WakeMed Virtual Urgent Care connects patients with a local board-certified emergency medicine specialist, family medicine physician, or highly trained advanced practice provider, ensuring high-quality care wherever you are in North Carolina — at home, at work, on the soccer field or at the beach. All you need is an internet connection and mobile device or computer.

Treating patients ages 6 months and up, this web and mobile-based approach allows adult and pediatric patients to get the care they need from providers they know and trust. This virtual care service is powered by RelyMD and staffed by Wake Emergency Physicians, PA (WEPPA) – the same providers who staff WakeMed’s seven Emergency Departments across Wake County. WakeMed Virtual Urgent Care is a low-cost alternative to urgent care or after-hours visits for non-emergency injuries and illnesses. The average wait time (without the waiting room) to connect with a provider is 10 minutes, and the WakeMed Virtual Urgent Care service is offered at a $45 flat rate fee.

No longer do you need to leave home (or your N.C. hotel or vacation rental!) to get the care you need for common conditions such as:

  • Abdominal cramps
  • Bronchitis
  • Eye Infections
  • Hemorrhoids
  • Allergies
  • Cold & Flu
  • Fever
  • Insect Bites
  • Arthritic Pain
  • Constipation
  • Gout
  • Muscle Pains
  • Mild Asthma
  • Diarrhea
  • Headache
  • Rashes
  • And More . . .

Download the WakeMed Virtual Urgent Care service for free on the App Store for iOS or Google Play for Android or visit wakemed.org/virtual-urgent-care to sign up. Health lives here, and WakeMed has made it more convenient than ever. 

WakeMed Virtual Urgent Care joins the roster of WakeMed’s urgent care offerings, which includes Wake Orthopaedics Urgent Care – dedicated exclusively to acute orthopaedic injuries – and WakeMed Children’s-PM Pediatrics Urgent Care, a new pediatric urgent care in Morrisville dedicated solely to the treatment of children and young adults, as well as WakeMed Urgent Care locations in Cary, Raleigh, Forestville Crossing, Fuquay-Varina and Garner that offer a wide range of adult and pediatric services.

About WakeMed Health & Hospitals

Serving the community since 1961, WakeMed is a nationally recognized, private, not-for-profit health system founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 941-bed system comprises a network of facilities throughout the Triangle area, including three full-service hospitals, all delivering health and wellness care and innovated services that bring added value to the communities we serve.

WakeMed is a leader in heart and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, a dedicated Children’s Hospital and Children’s Emergency Department, Women’s Pavilion and Birthplace, Women’s Hospital at WakeMed North, WakeMed Rehabilitation Hospital and Wake County’s only Level I Trauma Center. WakeMed’s team of more than 9,100 employees, 1,500 volunteers, 1,300 affiliated physicians and 525 employed physicians and providers represent the best minds and the biggest hearts to ensure the finest quality in health care and community health.

For more information, visit www.wakemed.org or follow WakeMed on Facebook, Twitter and Instagram.




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