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Health system will be first in N.C. to launch new app to help navigate WakeMed facilities and improve access to care and health resources
Raleigh, N.C. (December 12, 2018) – WakeMed will be the first health system in North Carolina to launch a mobile wayfinding and patient engagement app. The health system has selected Atlanta-based Gozio Health to develop the mobile wayfinding platform.
The app will offer a GPS-like experience for WakeMed patients and visitors, providing intuitive navigation and turn-by-turn directions to guide them from their home to their parking spot to their point of care inside any WakeMed hospital, healthplex or outpatient site.
In addition to wayfinding, the app will include several features and advanced capabilities that heighten the patient experience and improve access to care. Patients will have access to their WakeMed MyChart patient portal and medical records as well as a robust “Find a Doctor” database. App users will also be able to schedule an appointment, reserve their seat in urgent cares, check up-to-date emergency department and urgent care wait times and more.
Interactive maps available within the app will also provide users with step-by-step navigation to patient care floors, doctor’s offices, on-site dining options, pharmacies, nearby restrooms, parking decks and other points of interest.
“Improving access and engaging with our patients at each step of their journey before, during and after care is a core value of WakeMed,” said Debbie Laughery, vice president of Marketing & Communications for WakeMed. “WakeMed is a large and growing health system, and we want to make it easier for the community to find their way as they navigate our facilities. This app will be another tool to help guide patients to their point of care as well as access the right resources to meet their health needs.”
The app will be offered in addition to WakeMed’s existing wayfinding resources, including its team of WakeMed Guest Ambassadors – volunteers who assist patients and visitors to ensure they get to the right place for their point of care within WakeMed facilities.
The WakeMed wayfinding platform will include WakeMed’s three hospitals, several parking decks, three healthplexes and multiple outpatient locations.
“We are pleased to provide wayfinding and patient engagement services to the largest health system in North Carolina’s largest county,” said Joshua Titus, CEO and Founder of Gozio Health. “Experiential wayfinding has proven valuable to health system’s that prioritize patient experience. WakeMed is another example of a healthcare system choosing Gozio’s interactive platform to improve overall experience and continuity of care.”
Funding for the wayfinding app was made possible by The WakeMed Foundation.
Gozio Health transforms indoor navigation and significantly improves patient experience with a smartphone-based, indoor positioning and wayfinding platform specifically designed for hospitals and healthcare systems. Gozio's pioneering mobile platform dramatically improves mobile adoption rates for hospitals and seamlessly integrates mobile technology into patient engagement strategies. In addition to numerous industry awards, the wayfinding solution from Gozio has earned the exclusive endorsement of the American Hospital Association. For more information, visit www.goziohealth.com or find Gozio Health on Twitter and LinkedIn.
About WakeMed Health & Hospitals
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all.
The 941-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences.
Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Women’s Hospital at WakeMed North, WakeMed Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level I Trauma Center. WakeMed’s team of more than 9,100 employees, 1,500 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health.
For more information, visit www.wakemed.org or find WakeMed on Facebook.
Gozio Contact: Barb Kragor, firstname.lastname@example.org, 404-271-8704
Gozio Media Contact: Carolyn VanWinkle, email@example.com, 503-381-1095
WakeMed Media Contact: Kristin Kelly, firstname.lastname@example.org, 919-350-5921
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Raleigh, NC 27610