Cold and Flu Season Can Be a Monster

Flu & Cold Season Can Be A Monster

Help us protect our patients, families and staff from RSV and the flu by following these visitation restrictions effective November 1.

  • No visitors under the age of 12 are allowed in patient care areas.
  • Please do not visit patients if you are experiencing fever, vomiting, diarrhea or cold or flu-like symptoms.

Patient Information

Welcome to WakeMed Physician Practices - Primary Care - Apex (formerly Apex Medical Group). Our practice is committed to working with you and your family to develop a long-term relationship to help you manage your health. In order to make your visit as pleasant and effective as possible, please take a few minutes to review the following information.

OUR LOCATION:

WakeMed Physician Practices — Primary Care — Apex (formerly Apex Medical Group)
WakeMed Apex Healthplex
120 Healthplex Way, Suite 220
Apex, NC 27502
Appointments: 919-350-0550
Fax: 919-350-9822

We are located in Apex, inside Apex Healthplex near the intersection of Highway 55 and Apex Peakway.

(GPS Address: 1400 Zeno Road, Apex)

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Apex Healthplex

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APPOINTMENTS:

We offer walk-in and same-day sick visits for nonemergent illnesses and injuries. We will see patients who have scheduled appointments with priority and then walk-in patients in a timely manner.

New patient appointments and annual physical exams are 30 minutes. Follow-up and same-day appointments are 15 minutes. Please arrive 15 minutes prior to your scheduled appointment time to complete paperwork and registration.

  • Whenever possible, please call ahead. We will try to accommodate your needs with an appointment time that works for you.
  • Please bring all your medication bottles to your appointment so we can verify your current medications accurately and provide you with better care.
  • For cancellations, please call 24 hours prior to your appointment time.
  • If you arrive 10 minutes after your scheduled appointment time, it may be necessary to reschedule your appointment.
  • Results of lab tests or imaging studies can take several days to return to our office. We will contact you by phone or letter once your physician has reviewed your results. You will receive notification within two weeks. If you have not received any contact after two weeks, please contact our office. If your lab or test results require follow up, we will help you schedule an appointment to review your results with your physician.
  • Notice of Privacy Practices

PRESCRIPTIONS:

Medication refills can be obtained during your office visit or by contacting your pharmacy to request a refill. Please provide us with accurate pharmacy information (telephone number and address) at the time of your office visit.

Your physician will provide enough medication at your visit to last until your next visit. Once you start your last refill, it is time to contact our office for a follow-up appointment. Please don't let your medication run out.

  • Plan on scheduling an appointment or calling at least seven days before you run out of medications.
  • Routine refills will not be processed after hours by the on-call physician.
  • Please allow us up to three days to process refills once they are approved by the physician.
  • Antibiotic prescriptions will not be called into the pharmacy prior to a physician's assessment of your current problem.

CALLING OUR OFFICE:

In the event that our staff is taking care of a patient in the office, your call may be directed to our voicemail system.

  • If you have a medical question, please leave a message on our Triage Line. If you have a question regarding a referral, please leave a message on our Referral Line. Your message must include your name, date of birth, physician's name, your call-back number and the question or concern you are having. Our nursing staff checks messages frequently throughout the day and will return your call as soon as possible.
  • Calls received after 3:30 pm may be returned on the next business day.
  • If you need to make or change an appointment, please leave a message on our Appointment Line.
  • Your message must include your name, date of birth, physician's name, your call-back number and your request. Our Patient Account Representative will return your call as soon as possible.

After Hours/On-Call

  • If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room. WakeMed Physician Practices - Primary Care physicians share on-call responsibilities for our patients.
  • Because our physicians are dedicated to providing care to sick patients, they are available to answer questions and give advice after normal business hours and during holidays.
  • To reach the on-call physician, call 919-834-5299 and choose the prompt for the on-call physician. You may be asked to leave a message so that the physician can return your call. Please include your name, date of birth, physician's name, call-back number and your question or concern.
  • We ask that all after-hours calls be reserved for emergencies only.
  • Medications are not prescribed after hours. If you have an urgent problem that can be addressed in the morning, please call when the office opens and ask for a same-day appointment.

BILLING:

All billing questions can be directed to WakeMed Billing 919-350-8359.

 

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WakeMed Physician Practices Primary Care practices have achieved the Patient-Center Medical Home Designation from the National Committee for Quality Assurance. To earn this designation, physician practices must offer:

  • A higher level of patient care and quality
  • Greater access to care with the availability of more same-day appointments
  • A coordinated team approach to meeting all of your health care needs
  • Access to new technology like electronic health records

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