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WakeMed provides customer service by phone at 919-350-8359 or toll free at (877) 498-4490. The call center business hours are Monday - Friday 8 am - noon and 1 pm - 5 pm.
WakeMed Raleigh CampusCustomer service representative located in Patient Registration area.On-site business hours are Monday-Friday 8 am - 4:30 pm
WakeMed Cary Hospital Customer service representative located in the Business Office area.On-site business hours are Monday-Friday 8 am - 4:30 pm
To receive an estimate of charges, call 919-350-7808. Listen carefully to the menu options and choose the one that best meets your needs. Please keep in mind that this is only an estimate. Actual charges may vary depending on the treatment your physician orders for you.
WakeMed will file your insurance as a courtesy. Please review your policy for pre-admission and managed care plan requirements. It is your responsibility to ensure that all pre-approval requirements are met.
Call WakeMed's customer service line at (919) 350-8359 and speak to one of our customer service assistants. You will receive your statement within 5 to 10 business days of the request.
Yes, any patient balances greater than $100 are eligible for payment in installments. Contact our customer service call center at (919) 350-8359 when you receive your first patient liability notice for details.
Send payments to:
PO Box 602195Charlotte, NC 28260-2400
Send Correspondence to:
PO Box 29516Raleigh, NC 27626
We accept Visa, MasterCard, American Express and Discover. You can pay with a credit card at any point of registration, via WakeMed MyChart or by calling our customer service team at 919-350-8359.
When the balance due is determined to be patient responsibility, WakeMed issues three more notices. The second notice includes our payment terms as described under the FAQ "Can I make payment arrangements on my remaining balance due?" as well as other options to meet your obligation. See additional information regarding your options for payment under the Financial Assistance page of this website.
Yes, to apply, print and mail the financial statement forms located on this web-site and return it to the address in the instructions. If you are unable to print the form, or want additional information prior to completing it, contact our customer service call center at (919) 350-8359. See additional information regarding your options for payment under the Financial Assistance page of this website.
Change of Address: Complete the change of address form on the back of the payment coupon included with your billing notice and mail to WakeMed, or contact our customer service call center at (919) 350-8359 or change your demographic information by logging into WakeMed MyChart.
Updated Insurance Information: Contact our customer service call center at (919) 350-8359 or change your insurance information by logging into WakeMed MyChart.
Wake Emergency Physicians(Emergency Physician Services)1-800-868-4872
Wake Radiology Consultants(Radiologist Interpretation Services)919-787-7411
Raleigh Pathology Laboratory Associates(Pathologist Services)919-350-8277
American Anesthesiology(Anesthesiology Services)919-873-9533
WakeMed Physician Practices(Formerly Wake Specialty Physicians & WakeMed Faculty Physicians; Outpatient and Inpatient Physician Services)Local: 919-350-8359 / Long Distance: 877-498-4490
Paying for service prior to Feb. 1, 2015? Use This Online System
3000 New Bern Ave.
Raleigh, NC 27610