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EPIC Myths & Facts

There are a lot of rumors floating around about what exactly will happen once we go-live with Epic.

Our monthly Epic Newsletter will tackle a few Epic myths and facts each month, but take a look below for the full list!

Myth:

WakeMed MyChart is only available for WakeMed Physician Practices patients until the hospital goes live in 2015. There’s nothing on WakeMed MyChart for patients who visit our hospitals, healthplexes or medical parks until next year.

Fact

ALL WakeMed patients can sign up for a WakeMed MyChart account. Depending on whether you are a hospital inpatient, hospital services outpatient, or a WakeMed Physician Practices patient, you will be able to do and see different things in WakeMed MyChart. Hospital inpatients will be able to view and print a clinical summary of their hospital stay. Outpatient lab and imaging patients can use WakeMed MyChart to view their results online, even if they are not WakeMed Physician Practices patient. Patients at our EDs are currently unable to view results or clinical summaries, though this information will become available next year.

Myth:

When we go live with Epic, we will lose all patient data that’s currently stored in Soarian.

Fact

Patient records from January 2010 onward are automatically being converted into Epic for both the ambulatory and hospital-based sites. This will allow us to provide seamless, comprehensive care, even as we work through the transition to the new system.

Myth:

WakeMed’s Epic training will be held at the Epic training center in Morrisville. That’s where other hospitals have completed their training.

Fact

WakeMed’s Epic training will take place at WakeMed facilities. Training will be offered at Raleigh Campus, Cary Hospital and the Operations Center.

Myth:

You cannot print information from Epic. This will make it more difficult to share information with other facilities, such as skilled nursing facilities, hospice, rehab, etc.

Fact

Yes, you can print Epic. There are also options to fax directly from Epic without printing first. With WakeMed MyChart, we will also be able to make information available to patients digitally without printing. We’ll also be able to ePrescribe instead of using printed prescriptions. Most importantly, over time there will be more opportunities to transfer information electronically between institutions. When we go-live, we’ll be able to immediately exchange information electronically with Duke, UNC and any other Epic hospital.

Myth:

Only WakeMed Physician Practices patients should sign up for WakeMed MyChart this year because there’s nothing on WakeMed MyChart for patients who visit our hospitals, healthplexes or medical parks until 2015.

Fact

Beginning June 1, WakeMed MyChart will have information for many of our patients – including those seen at hospitals, healthplexes and medical parks. Even though these facilities won’t go live with Epic until 2015, portions of all medical records entered into Soarian after June 1, 2014, will automatically be transferred into Epic. This information will be visible in WakeMed MyChart, giving patients throughout the system access to some of their medical records even before Epic implementation is complete.

Myth:

WakeMed MyChart is just a list of medical records and information; it’s not an interactive platform.

Fact

Yes, WakeMed MyChart provides access to portions of a patient’s medical records online, but it also offers new options for communication between patients and health care providers. Patients can use secure messaging to request medical advice, ask questions about prescriptions or lab results, request a specialist referral and more. They can also view results and request appointments. Medical records stored on WakeMed MyChart include a summary of previous visits, lab results and past appointments. Due to the sensitivity of some diagnoses, physicians may choose to communicate test results during an office visit or over the telephone. These lab results may not be immediately available in WakeMed MyChart.

Myth:

Even after we implement Epic, there will still be paper charts for back up, right?

Fact

No. Implementation of a fully-integrated electronic health record (EHR) means there will be no paper charts. A paperless world is a new frontier for WakeMed, one that will allow us to provide more efficient and coordinated care.

Myth:

Hospitals aren't sharing information with each other, even if they all use Epic.

Fact:

Epic has a special platform called Care Everywhere that allows all health systems with Epic to share information. Because WakeMed, UNC Health System and Duke University Health System all use Epic, each of these organizations will be able to share information via Care Everywhere if they choose to.

Myth:

Community doctors will not have access to charts once we have Epic.

Fact:

Our physician partners in the community will have easy access to their patients' information through a secure online portal called EpicCare Link. This portal connects physicians to information stored in our EHR for their referred and admitted patients. Physicians can also receive real-time notifications and updates through EpicCare Link, which ensures they receive the latest information about each patients' treatment.

Myth:

WakeMed is implementing the same version of Epic as all other local health care systems like Duke, UNC and Rex.

Fact:

WakeMed is the first and only local system to implement Epic’s 2014 release. This latest-and-greatest version offers enhanced functionality and features based on feedback from existing health systems across the country. Also, WakeMed is not implementing the same applications and interfaces as other local institutions.

Myth:

If I’ve been trained on Epic at another health care organization, I won’t be required to participate in WakeMed’s Epic training.

Fact:

All employees and physicians, regardless of whether they’ve used Epic before, will be required to participate in WakeMed Epic training. However, there is an abbreviated version for physicians and mid-level providers who are already familiar with the application and have received training within the last 12 months. Those who do not receive the required training prior to February 2 go-live will not have access to use Epic at WakeMed.

Myth:

Physicians won’t be required to use Epic and if they prefer, they can continue to use paper.

Fact:

All members of WakeMed’s Medical Staff will be required to use Epic for all patient documentation – including entering orders – following our February 2015 go-live. Paper will be reduced and in some cases eliminated. There will no longer be a patient binder with paper orders and progress notes.

Some paper will continue to exist and be scanned into Epic, such as consent forms. Our goal is to manage information electronically, and we will all learn ways to enter information through a computer – whether on campus, in the office, or remotely. Our physician leadership team is committed to Epic and we’ve engaged physician champions at various levels to assist with the planning and implementation.

Heard a Rumor?
We'd love to know what you want to know about Epic. If you have questions, ideas, etc. that you want to see addressed in future communications, please let us know. Email Kate Wilkes.

 

 

 

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