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WakeMed Cary Hospital

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Patients & Visitor Information



WakeMed Cary Hospital
Virtual Tour

Women's Pavilion & Birthplace
Visitation is always at the patient's discretion during the childbirth experience.  Dad and/or a support person may be with expectant and new moms at any time during their stay.  General visiting hours are 11 am to 8 pm daily.  Two visitors and your support person are allowed in the room during the labor experience, and four visitors are allowed in the room after delivery.  Caesarean birth visitation is limited to one support person with the approval of the patient, physician and anesthesiologist.  Children who are siblings of the newborn may visit with the permission of the charge nurse.  And, of course, we ask that all visitors be healthy and respectful of patients' wishes.

Intensive Care Unit (ICU)
Visitation in our ICU is flexible and depends on the patient's condition and status of the unit.  ICU visitation is limited during hospital quiet hours and shift report.  Patients often have special needs related to visiting hours, and they are welcome to discuss them with their nurse.  A member of the clergy may visit any time at the request of patients. 

Peace & Quiet
In keeping with our efforts to create the optimal healing environment, quiet hours are in effect every day from 8 pm to 7 am.  During quiet hours, we reduce noise levels and dim overhead lighting.  The overhead paging system is used only in emergencies.  Please note that the Intensive Care Unit and Medical Surgical Intermediate Care have quiet hours from 1:30 to 3:30 am and 1:30 to 3:30 pm daily.  Please let us know if there is anything we can do to make your environment more relaxing.

Local Lodging
Overnight visitors are allowed to stay in the patient's room with the supervising nurse's approval.  We encourage parents of pediatric patients to spend the night with their child.  A limited number of roll-away beds are available. See a list of hotels and motels near WakeMed Cary Hospital. 

Cafeteria & Coffee Bar
Our cafeteria, Points West Café, offers full-service, home-style meals and is located on the Ground Floor of the hospital.  View this week's Points West Café menu here.  Meals are served seven days a week, 6:30 am through 2 pm, and 4 pm through 7 pm.

The Bistro at WakeMed Cary Hospital
Located in the atrium lobby of WakeMed Cary Hospital, The Bistro offers a wide range of crafted coffee beverages featuring Larry's Beans locally roasted organic coffee, smoothies, and a variety of cuisine ranging from breakfast sandwiches, fresh baked gourmet pastries, fruit and yogurt parfaits, as well as a wide selection of deli sandwiches/wraps and grab-and-go salads.  Hours of operation: Monday - Friday, 6:30 am to 8 pm..

Gift Shop
Located on the First Floor, the WakeMed Cary Hospital Gift Shop sells plants, flowers, balloons, a large variety of gifts, snacks, beverages, magazines, personal toiletry items and greeting cards.  We also offer products to support the care needs of new moms and babies, children, physical rehab patients, cancer patients and more.  We are open weekdays from 8 am to 7 pm.  Our weekend hours are 11 am to 5 pm. 

Banking/Credit Union
An automated teller machine is available in the Atrium Lobby of the hospital.  A Freedom Federal Credit Union branch is located inside WakeMed Cary Hospital's Main Lobby on the First Floor.  Hours:

Monday, Tuesday, Wednesday, Friday:  9 am-1:30 pm & 2:30-5 pm
Thursday:  7:30 am-1:30 pm & 2:30-3:30 pm

To reach the WakeMed Cary Hospital branch of Freedom Federal Credit Union, call 919-713-4895 or e-mail ffcuwmc@freedomfcu.org.

Vending Machines
A 24-hour vending area is located on the First Floor near the Gift Shop. 

Meditation Chapel & Courtyard
A meditation chapel is located on the First Floor.  It is open at all times for prayer, meditation and times of silence.  Another spot for quiet reflection is the hospital's outdoor courtyard, which is located outside the hallway that leads to the Meditation Chapel. Learn more about the availability of chaplains and our meditation chapel.

Email-A-Patient
Well-wishers can log onto WakeMed's website, www.wakemed.org, and send patients messages by filling out and submitting an electronic message form.  The message is sent to WakeMed Cary Hospital Volunteer Services, where a staff member prints it on custom stationery and delivers the message to the patient.  Email messages are delivered Monday through Friday during regular business hours, along with postal mail and flowers.

Interpreters
Language interpreters are available 24 hours a day and can be accessed through the patient's nurse.

Wireless Internet Access
Free wireless Internet access is available to all WakeMed Cary Hospital patients and visitors.  We are pleased to offer this service, but cannot provide computers or technical support.

Billing Information

Registration
WakeMed Cary Hospital uses a check-in system called Q Flow to register patients efficiently, and to help maintain patient privacy. When you check in at the Information Desk in the Main Lobby, you will be given a Q Flow number.  Please hold on to this number.  It will be used throughout your visit to the hospital.  Please wait in the seating area near the registration booths until your Q Flow number is announced overhead. The number will also be shown on the TV monitors. At the registration booth, a Patient Account Representative (PAR) will ask for your Q Flow number, a picture ID and insurance card.  Please have these items ready when you come to the booth. After registration is complete, you will be directed to the next department and told what to do with your paperwork. If you have additional questions, please ask the PAR to assist you.

Managed Care Contracts
WakeMed contracts with a wide variety of managed care plans and insurance companies. Below is a list of those plans currently accepted at all of WakeMed's facilities. In addition, WakeMed generally accepts traditional health insurance plans.  Learn more about WakeMed's managed care contracts.

Identification
A critical patient safety tool that we use at WakeMed Cary Hospital is the patient ID band.  Our health care providers are required to check patient ID bands at every single encounter.  In addition, if you are having surgery, your surgeon will initial the surgical site to eliminate any confusion in the operating room. 

We Ask Patients Lots of Questions
Our staff provides care to many patients each day.  To ensure we perform the right procedure on the right patient on the correct side of the body, we will ask patients questions such as "What is your name?"  "What procedure are you having done today?"  "What leg/arm (other part of the body) are we operating on today?" several times before your procedure.  These questions may seem simple and repetitive, but they serve as an important, nationally recommended best-practice safety check to ensure we provide the correct treatment to the right patient.

Your Care & Safety
As a WakeMed Cary Hospital patient, your health and safety are our top priority. To ensure that you receive the best, safest care possible, it is very important that you are well informed and actively involved in your care. Please help your health care team make your stay, procedure or test at WakeMed Cary Hospital as pleasant and safe as possible by asking questions and understanding what your care involves. We are dedicated to providing you with a safe, high-quality health care experience. 

Pain Management
Patient comfort is extremely important to us.  At WakeMed Cary Hospital, we closely monitor our patients' comfort levels and discuss pain relief options with them.  We ask our patients to please speak up if they feel pain during testing, treatment, therapy and while in bed.

Hand Washing
Preventing the spread of disease and infection can be as simple as washing your hands.  In a hospital setting, you should wash your hands for a minimum of 15 seconds and turn off the faucet with a paper towel before and after visiting with a patient. Antibacterial hand gel is acceptable if hands are not visibly soiled.

Falls Prevention
A fall can be very serious. Never hesitate to ask anyone on your treatment team to help you get in and out of bed, a chair or a wheelchair.  In some areas of Cary Hospital, you may be given a yellow armband to wear and a yellow star may be placed outside your door.  This will remind all hospital staff of our special concern for your safety.  Learn more about the ways we protect you from falling while you are at WakeMed Cary Hospital.

Wheelchairs
Wheelchairs are available throughout WakeMed Cary Hospital for patients who are here for same-day testing and treatment and in-hospital stays.  Please ask a staff member for assistance when getting in or out of a wheelchair.  When you leave the hospital, please return the wheelchair to a staff member or leave it inside the building at one of the hospital entrances.

Medication Safety
It is unfortunate, but medication errors are one of the most common mistakes made in the health care setting. It's a good idea to make a list of all the medications you currently take, including the name, dosage and number of times a day you take the medication, and keep it with you.  For the convenience of our inpatients, medication cards are included in the My Important Papers folders they receive upon admission to the hospital.  Outpatients are welcome to pick up a card at the WakeMed Cary Hospital Information Desk or at Patient Registration.

We also ask that you leave all of your own medications at home, or send them home with a loved one. For your safety, it is important that your physician and nurse coordinate all of the medicine you take while you are in the hospital. It is also important that you educate yourself about the medications you take and why you take them - especially when you are going to receive a new medication. Make sure to tell your treatment team about allergies you have and all medications you are taking, including vitamins and supplements.

Speak Up
We encourage you to take an active role and participate in your care. If you have questions, something doesn't seem quite right, or you don't understand something - just ask. Anytime you have questions or concerns about your care, please inform your health care provider and/or the unit's manager. A concern that is important to you is important to us.

Enlist an Advocate
Enlist a trusted family member or friend to be your advocate. With your permission, your advocate can ask questions that you may not think of while you are under stress and can help you remember the answers. Ask this person to stay with you, even overnight. If your advocate is concerned about a significant change in your medical condition while you are at WakeMed Cary Hospital, they should take action immediately by notifying the person providing your care and explain their concerns. If your advocate feels that you need additional help, they can call WakeMed's Family Care Line at ext. 06600 or 350-6600.

Compliments & Concerns
WakeMed encourages the involvement of patients and their authorized representatives in all aspects of their health care experience. In fact, feedback about how we are doing is very important to the staff at WakeMed.  It not only helps with our ongoing quality improvement initiatives, it helps us to recognize those who have provided outstanding quality of care and service. Please feel free to share your compliments and concerns with the staff delivering your care, the department manager, or WakeMed's Chief Operating Officer at 919-350-8104.  If you have a concern regarding the quality of your care or about patient safety, and our management staff has been unable to help you resolve that concern, you may contact the Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610 or by e-mailing  complaint@jointcommission.org.
 
Patient's Rights & Responsibilities
Learn more about your rights and responsibilities as a patient at WakeMed. English |Spanish

Privacy
WakeMed is committed to protecting the privacy of our patients. Maintaining confidentiality is a core value of our organization. WakeMed uses and shares information about patients for treatment purposes, to obtain payment for treatment, for administrative purposes, and to evaluate the quality of care. Patient health information is contained in a medical record that is the physical property of WakeMed. You have the right to review your medical record and to obtain a copy of it. 

Smoking and Tobacco Use
As an organization committed to the improvement of your health, WakeMed Cary Hospital is a tobacco-free facility. Tobacco use (smoking, chewing, dipping) is not allowed inside the hospital or on hospital property. Discuss treatment options for withdrawal from tobacco use with your physician. Additional resources include the NC Tobacco Use Quitline 1-800-QUIT-NOW (1-800-784-8669) and www.ncquitline.com.

 

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