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eMinute Update - February 2017

New & Noteworthy


Communication in Healthcare Training Underway

WakeMed is implementing a unique training program for our physicians and employees – known as Communication in Healthcare developed by the Institute for Healthcare Excellence (IHE). This four-hour course is taught by your colleagues (physicians and APPs) who have undergone extensive training (40+ hours). Both WakeMed Physician Practices (WPP) and Wake Emergency Physicians, PA (WEPPA) have committed to participating this spring/summer with current consideration by the MECs to formally share with all members of the Medical Staff over the next several years. For any providers interested in participating sooner, please sign up here.

Health systems that have implemented this program report many benefits, including improved patient outcomes, improvement in patient experience, and a decrease in malpractice and adverse events. The training has also been shown to reduce stresses associated with physician burnout, and provides a framework for handling difficult communication issues with both patients and colleagues.

WakeMed's Medical Staffs play a key role in supporting exceptional communication and we recognize our opportunities in improving both communication between providers as well as with our patients. These opportunities have a significant impact on patient safety, quality, and patient satisfaction and are key to being successful in healthcare’s inevitable transition to MACRA/value-based care. Stay tuned for details on this program in the coming months.

Executive Updates

Rick Shrum, Sr., has joined as vice president and Chief Strategy Officer and will be responsible for identifying, evaluating and executing market opportunities and strategic initiatives to help WakeMed achieve its mission and aspirational goals. Bringing more than 25 years of experience in both acute and behavioral health, Shrum will also be responsible for leading the behavioral health services of the system.


Becky Andrews, vice president, Health Information & Utilization Management, has been named interim senior vice president & administrator, Raleigh Campus. In this role, Andrews will work in dyad partnership with Chuck Harr, MD, the executive medical director for the facility. As dyad partners, they will be responsible for the strategic performance, operations and growth of the Raleigh Campus enterprise. She will also continue to serve as vice president of Health Information & Utilization Management and interim vice president of Revenue Cycle.


Clinical & Regulatory Updates

Sharing Radiology Images with PowerShare
To eliminate the need for transferring CDs of imaging exams amongst providers, WakeMed partners with other facilities through a cloud-based application called PowerShare. This application allows us to transmit and receive radiology images electronically for enhanced, real-time care. Currently, WakeMed Imaging has connections with both Duke and Rex for sharing these images, which are sent to our Imaging team for import into PACS for viewing by physicians.

If you need access to a patient’s images from a Rex or Duke provider, the patient will need to sign an “Authorization to Release Medical Records” form. Requests to share images for time-sensitive patient care using PowerShare can be made to the WakeMed Imaging team via Epic orders.  PowerShare is NOT to be used for patient use, it is only intended for provider-to-provider transmission for time-sensitive care.

Organizational Updates

WakeMed Signs Agreement with Raleigh Radiology

Effective August 27, 2017, Raleigh Radiology will provide professional interpretation and reporting services for imaging studies performed at WakeMed’s inpatient and outpatient sites. This relationship will allow WakeMed to provide greater value and efficiency to our patients who require imaging studies - read full announcement

WakeMed, Duke Collaborate

We are pleased to announce that WakeMed and Duke Health have signed an agreement to collaborate on cardiovascular care. For additional information on this collaboration, visit our Web site or watch this brief video

Vascular Lab Open in Cary

WakeMed Cary Hospital opened a new vascular lab earlier this month and has since welcomed numerous physicians in the community who have performed successful cases. Offering the latest technology and equipment needed for treating peripheral vascular disease, the Cary Hospital vascular lab will conduct studies and procedures in the veins and arteries primarily from the waist down. The lab is managed by Amy Short, director; Tonia Fehr, manager;

Providers Encouraged to Report Near Misses, Safety Issues
WakeMed's new online reporting system (RL Solutions) supports a culture of safety by offering enhanced reporting and tracking functions. All providers are encouraged to report near misses (“Good Catches”), injuries, compliments, complaints, property damages, clinical policy violations, and overall safety issues through RL Solutions. To submit a report, click "Incident Report" from within Epic or click on “Submit an Incident Report or Good Catch” on the homepage of the WakeMedWeb. Questions? Lisa Bennett at or 919-350-8857.