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If you are unable to meet the required payment arrangement on your account due to a permanent or temporary financial situation, you may have your account reviewed by WakeMed to determine if you qualify for alternative arrangements. To begin the process, complete the financial statement form available and submit the following information along with your application:
Proof of Permanent Residency - Any of the following will be accepted:
If all of the requested documentation is not received within 30 days from your application date, the review for financial assistance will close and normal billing procedures will continue. Upon receipt and review of your application, and all of the required documentation listed above, WakeMed may contact you regarding any alternate payment arrangements that can be made on your account. Until you have received written notification from WakeMed regarding a change in payment arrangements, please continue to make the required payments.
To ensure that the information is received promptly, please return completed application with required documentation to either of the below pathways:
PFS - Customer Service Unit P.O. Box 14465Raleigh, N.C. 27690-2002
By Fax:Fax: (919) 350-6580 *Please send both sides if copies are front and back
Financial Assistance Applications
Financial & Charity Care Policies
Read WakeMed's Patient Billing Information & Financial Policy English | Spanish
Read WakeMed's Charity Care Policy English | Spanish
Read WakeMed's Charity Care Policy Summary English | Spanish
Paying for service prior to Feb. 1, 2015? Use This Online System
3000 New Bern Ave.
Raleigh, NC 27610