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Patients & Visitors

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Patients & Visitors

Welcome to WakeMed

We have compiled the following information for your convenience and to ensure that you have a pleasant experience while you are with us. If you have any questions or need more details, please call the hospital operator at 919-350-8000. 

 
 
 

Compliments & Concerns

WakeMed encourages the involvement of patients and their authorized representatives in all aspects of their health care experience. In fact, feedback about how we are doing is very important to the staff at WakeMed.  It not only helps with our ongoing quality improvement initiatives, it helps us to recognize those who have provided outstanding quality of care and service. 

Please feel free to share your compliments and concerns with the staff delivering your care, the department manager, or WakeMed's Chief Operating Officer at 919-350-8104. If you have a concern regarding the quality of your care or about patient safety, and our management staff has been unable to help you resolve that concern, you may contact the Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610 or by e-mailing complaint@jointcommission.org.

  • For an explanation of your Rights and Responsibilities as a patient at WakeMed. English |Spanish 
  • For an explanation (in English and Spanish) of WakeMed's Patient Financial Policy,  English | Spanish
  • To learn more about WakeMed's practices and procedures regarding Patient Safety
  • WakeMed Notice of Privacy Practices  English | Spanish