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We have compiled the following information for your convenience and to ensure that you have a pleasant experience while you are with us. If you have any questions or need more details, please call the hospital operator at 919-350-8000.

Directions & Parking

Click here to view a map and directions to all WakeMed locations.  Parking is free at all campuses except Raleigh Campus.  Please click here for Raleigh Campus Parking Rates.

Obtaining Patient Information

WakeMed telephone operators are happy to provide callers with the location of a patient and connect them to the appropriate patient room or nursing station.  However, operators are prohibited by HIPAA regulations from releasing any information regarding the patient's condition.  Callers will need to gather condition information from the patient or patient's family.

Visiting Hours

Regular visiting hours for family and friends are from 11 am to 8 pm.

Raleigh Campus: The Visitor Entrance on the Raleigh campus is locked from 8 pm until 5 am. During these hours, visitors should use the Patient Registration entrance. Shuttle service is available from the Visitor Entrance and Patient Registration Entrance 24 hours a day. Please call ext. 8170 or 8171 if you would like an escort to the parking decks.

WakeMed Cary Hospital: The Main Entrance is locked from 8:30 pm to 6 am. If you would like a security escort to the parking lot, call extension 2000 from any hospital phone.

There may be variations in the general visiting hours policy, based on the patient's condition and other situations on the unit. A patient may have up to two visitors at one time. It is best for children under 12 to stay with an adult in the Visitor Entrance Lobby. Children should be accompanied by an adult at all times. If there are special circumstances, children under 12 may visit with the permission of the nurse manager or the patient's physician, as long as the children are healthy and are accompanied by a parent or guardian.

Detailed information about the special visiting hours for the Critical Care Units and the Women's Pavilion & Birthplace is available at the Information Desk in the Visitor Entrance Lobby and in the Family Waiting Room on the second floor (Raleigh Campus). Intensive Care and Critical Care visiting hours are also posted inside each individual unit.

Please note:  If you or your children currently have an acute illness with any of the following symptoms, please do not visit WakeMed out of respect for our patients.

• Sore throat
• Fever
• Headache
• Coughing, nasal drainage, or stuffy head
• Generalized body aches
• Diarrhea within the past 24 hours
• Vomiting within the past 24 hours

Waiting Areas

For the comfort and convenience of visitors, there is a designated waiting area near each nursing unit.

Raleigh Campus:  The Critical Care Waiting Room (ext. 8296) is the waiting area for families of patients in CCU, CTSU, OR, PACU, MICU, SICU and NICU. The Day Surgery Center Waiting Room is on the second floor above Patient Registration.

WakeMed Cary Hospital:  There is a special waiting room for the Intensive Care Unit.

Lodging

For a list of local hotels/motels for out of town visitors, please click here. 

Dining

On the Raleigh Campus, dining facilities are located in Café 3000 on the first floor of the hospital. The hours are 6:30 am - 8 pm and midnight - 4 am.  Click here for this week's Café 3000 menu.

At WakeMed Cary Hospital, guests may dine in Points West Cafe on the ground floor.  The hours are 6:30-9:30am; 11-2pm; and 4-9 pm.  Click here for this week's Points West Cafe menu.  

Coffee Bar

A gourmet coffee bar, Leapin' Lizards Espresso, Inc., provides gourmet coffee and espresso drinks on the first floor, near the gift shop, at WakeMed Raleigh Campus (Monday through Friday, 6 am to 8 pm; Saturday and Sunday, 7 am to 7 pm) and in the WakeMed Cary Hospital Coffee Corner located in the atrium (Monday through Friday, 7 am to 5 pm; Saturday and Sunday, 1 pm to 5 pm).  There is also a Leapin' Lizards kiosk located in the Heart Center at WakeMed Raleigh Campus.

Products include fresh-brewed fair trade organic and shade-grown coffees selected and roasted by Larry's Beans of Raleigh, Island Oasis fruit smoothies, Italian sodas, made-to-order frozen coffee drinks, chais, hot chocolates, specialty espresso-based lattes and cappuccinos, and a selection of pastries and cookies. Whole beans are for sale, as well as travel mugs that can be used for coffee club refills.

Leapin' Lizards offers frequent buyer cards (free drink for every 10 purchases), value/gift cards and credit and debit card purchasing for "swipe and go" convenience.

Telephones

In-house telephone numbers are just five digits. For outside local calls, simply dial 9 + the local number. There is no charge for a local call. When making a long distance call on the Raleigh Campus, dial 9 + 0 + area code + number.

At WakeMed Cary Hospital, dial 67 to access an outside long distance line. At both locations, an operator will come on the line before your call is completed. Please tell the operator whether you are making a collect call, or whether you would like the call to be billed to your home or to a credit card. Long distance calls cannot be billed to a patient's room.

Cell Phones

Due to the operation of some hospital equipment via radio transmission, the use of personal cellular phones is prohibited throughout several areas of the hospital. Please take note of the signage marking these areas. Also, as a courtesy to our patients and visitors, please silence your cell phone upon entering the hospital.

The Gift Shops

Raleigh Campus:  The Gift Shop on the Raleigh Campus is located on the first floor between the A/B and C elevators.  The shop is open from 8:30 am to 8 pm on weekdays, and from 10 am to 7 pm on weekends.

Cary Hospital:  The Gift Shop is on the first floor near the Women's Pavilion & Birthplace. Hours of operation are from 8 am to 7 pm, Monday through Friday and from 11 am to 5 pm on Saturday and Sunday.

Gifts for Patients

Please check with the patient's nurse before bringing gifts of food or drink. Also, check first with the nurses before bringing any gifts to the Critical Care Units.

Banking

There are two automated teller machines on the Raleigh Campus - one located in the Health Park, and the other just outside Patient Registration on the first floor. At WakeMed Cary Hospital, an ATM is available in the Atrium Lobby.

Chapel

On the WakeMed Raleigh Campus, WakeMed Spiritual Care hosts daily devotional services in the meditation chapel on the third floor. Please call 919-350-8556 for an updated schedule.  If you would like to talk privately with a chaplain, please call extension 08556 or dial 8000 and ask that a chaplain be paged.

At WakeMed Cary Hospital, a meditation room is located on the first floor near the Intensive Care Unit.

Mail

Letters and packages for patients are delivered Monday through Friday by WakeMed volunteers. Letters and parcels that arrive after patients have left are forwarded to their homes. You can leave outgoing mail at the nurses' station or give it to a volunteer. A mailbox is located just outside the Visitor Entrance.

Well-wishers may send mail to patients at the main WakeMed mailing address.  Please make sure you know the patient's full name.  The mail will arrive at the patient's room faster if our volunteers can match the name on the incoming mail to the patient's name in our computer system:

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