Billing & Insurance

Welcome to WakeMed Patient Financial Services.  We look forward to assisting you.

Thank you for choosing WakeMed for your healthcare needs. 

 Paying a bill for service prior to February 1, 2015? Use this online system.

Contact Patient Financial Services 

If you need help, have questions or prefer to pay your bill in person or via phone, please contact one of our financial services professionals. 

Call Us

By phone (919) 350-8359 or toll free (877) 498-4490.  Call center business hours are Monday - Friday, 8 am - noon and 1 pm - 5 pm

Visit Us

In person on Raleigh Campus at Patient Registration or Cary Hospital in the Business Office, Monday - Friday, 8 am to 4:30 pm

Email Us

Via email Patient Financial Services


Patient Financial Assistance  

WakeMed realizes that the cost of health care is a concern for our patients. Any member of our financial staff will be glad to discuss payment arrangements with you or your designated responsible party.

To help you when making decisions, our registration staff can provide you with an estimate of the charges associated with the treatment and services you are expected to receive.

You may also inquire by phone using our Estimate Line at 919-350-7808 or by email at Please keep in mind that this is only an estimate. Actual charges may vary, depending on the treatment your physician orders for you. You are encouraged to ask us any questions relating to the services you may receive.

Financial Assistance Applications

Financial & Charity Care Policies

Read WakeMed's Patient Billing Information & Financial Policy  English | Spanish 

Read WakeMed's Charity Care Policy  English | Spanish

Read WakeMed's Charity Care Policy Summary English | Spanish


WakeMed MyChart

  • Pay your bill online
  • View your medical record
  • Communicate with providers


Paying for service prior to
Feb. 1, 2015?

Use This Online System

Let Us Help.




Email Us